Why “Big Bang” Digital Transformations Are Failing - The Journey to Modern Work

UC Today

UC Today's David Dungay sits down with Robyn Erkelens, Business Development Executive at New Era Technology, to unpack what modern businesses are getting wrong—and right—about workplace transformation.

With her background in experience design and innovation, Robyn shares why organizations need to rethink the “big bang” approach and instead focus on smart, scalable changes that actually move the needle. If you're navigating hybrid work, ESG goals, or the AI wave, this conversation is packed with practical advice.

The future of the office isn’t about gimmicks or grand overhauls—it’s about thoughtful, human-centered transformation.

In this candid conversation, Robyn challenges traditional thinking and outlines New Era’s playbook for building smarter, more agile workplaces.

• Why the “big bang” digital overhaul often fails — and how to replace it with a step-by-step, ROI-driven approach.
• Three transformation pillars — infrastructure, operations, and experience — and how to start small in each.
• How smart building tech and collaboration tools feed both ESG goals and employee experience.
• AI isn’t a magic wand — learn how New Era helps clients like Indiana University use Co-Pilot to drive real business outcomes.