Artwork

Content provided by Martin Harvey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Martin Harvey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Shituation - "I don't need to come in because I'm feeling good".

13:27
 
Share
 

Manage episode 490773107 series 3447537
Content provided by Martin Harvey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Martin Harvey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

A cancelled appointment.
A polite “Thanks, I’m feeling good now.”
And just like that—gone.

In this episode, Martin answers a listener’s real-world question:

“What do you say when someone cancels and says they’ll come back if it gets bad again… without sounding pushy?”

Inside:

  • The psychology behind why people drop out

  • Why it’s not a bug—it’s part of the system

  • What your CA should say (step-by-step)

  • How to turn reactivations into retention gold

It’s part mindset shift, part script, and all about helping more people—without sounding like a salesperson.

To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - [email protected]

  continue reading

191 episodes

Artwork
iconShare
 
Manage episode 490773107 series 3447537
Content provided by Martin Harvey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Martin Harvey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

A cancelled appointment.
A polite “Thanks, I’m feeling good now.”
And just like that—gone.

In this episode, Martin answers a listener’s real-world question:

“What do you say when someone cancels and says they’ll come back if it gets bad again… without sounding pushy?”

Inside:

  • The psychology behind why people drop out

  • Why it’s not a bug—it’s part of the system

  • What your CA should say (step-by-step)

  • How to turn reactivations into retention gold

It’s part mindset shift, part script, and all about helping more people—without sounding like a salesperson.

To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - [email protected]

  continue reading

191 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play