When Patients Rewrite Your Care Plan – How to Handle It Without Losing Trust

Under the Influence with Martin Harvey

What do you do when a patient nods at your care plan… and then rewrites it in their head?

In this episode, Martin unpacks why patients decide they only need once a week when you’ve recommended three. We dive into the psychology behind it, the mistakes that make it more likely, and how to stop it from happening in the first place.

You’ll learn:

• Why telling them “you’re wrong” is the worst move you can make.

• How Permission and Yes.. and shift the conversation from conflict to collaboration.

• The testing, framing, and unpacking questions that make your recommendations feel necessary, not optional.

If you’ve ever had someone “choose their own adventure” with your care plan, this one’s for you.

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

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