))
Everybody's Job is Customer Service - S8 E38
Manage episode 476902876 series 3522234
Content provided by Travis Maus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Travis Maus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Takeaways
- Growth should not come at the expense of control.
- Transforming client experience can differentiate a business.
- Training all staff on client service is essential.
- Employee and customer focus must be balanced.
📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham
Suggested Content
121 episodes
Share
