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Keeping Your Promises - S8 E45

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Manage episode 478538968 series 3522234
Content provided by Travis Maus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Travis Maus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Takeaways

  • Customer experience is shaped by all senses.
  • A positive work environment influences customer perceptions.
  • Leaders must take personal responsibility for their employees.
  • Great leadership goes beyond just making money.
  • Employee happiness translates to community engagement.

📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham

Suggested Content

🎤 Ditch The Suits Podcast

🖥️ Ditch The Suits Website

🎙️ One Big Thing Podcast

Chapter Markers

00:00 - The Impact of Customer Experience

02:49 - Leadership Responsibilities in Business

06:02 - The Importance of Employee Engagement

  continue reading

121 episodes

Artwork
iconShare
 
Manage episode 478538968 series 3522234
Content provided by Travis Maus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Travis Maus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Takeaways

  • Customer experience is shaped by all senses.
  • A positive work environment influences customer perceptions.
  • Leaders must take personal responsibility for their employees.
  • Great leadership goes beyond just making money.
  • Employee happiness translates to community engagement.

📖 Buy "Small Giants: Companies That Choose to Be Great Instead of Big" by Bo Burlingham

Suggested Content

🎤 Ditch The Suits Podcast

🖥️ Ditch The Suits Website

🎙️ One Big Thing Podcast

Chapter Markers

00:00 - The Impact of Customer Experience

02:49 - Leadership Responsibilities in Business

06:02 - The Importance of Employee Engagement

  continue reading

121 episodes

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