Interviewing Users With Steve Portigal UX podcast

48:44

S03E09 (#337). Cal Thompson, VP of Product Design and Research at Headspace, joins us to talk about the evolution of Headspace from a pure mindfulness app to a comprehensive mental health platform, including health coaches and therapists. We chat about Headspace’s internal culture and how they manage being a healthy workplace as a health company. We also discussed the importance of measuring success by using human outcomes metrics, such as stress reduction and improved sleep, rather than traditional engagement metrics. “What we have found is 10 minutes of meditation, three times a week, is like that perfect sort of sweet spot to measurably reduce someone’s stress. So those are the metrics we care about.” – Cal Thompson (Listening time: 49 minutes) References: Full transcript for this episode (coming soon) Cal Thompson Website: https://www.calthompson.co.uk/ Company: https://www.headspace.com/ LinkedIn: https://www.linkedin.com/in/callenthompson Managing anxious thoughts and stress with mindfulness (Dora Kamau video, YouTube) Recommended listening Episode 179: NPS with Jared Spool Sign up to our newsletter – Show notes to your inbox, plus extra stories, news and offers Support UX Podcast – Contribute with your time as a volunteer, or make a small financial contribution to help keep the podcast running The post Headspace with Cal Thompson appeared first on UX Podcast .…

UX Podcast

1
UX for business with Joel Marsh 44:24

20 days ago44:24

44:24

S03E08 (#336). Inspired by feedback from his booked UX for beginners, Joel Marsh has written UX for business. A comprehensive guide for designers navigating real-world challenges. We talk to him about his own journey from design principles to practical business applications. We chat about Joel’s VDP methodology: Value, Diagnosis, and Probability, emphasizing the importance of understanding user needs and business goals. Joel stresses the need for designers to communicate effectively with stakeholders, and we dip into some of the over 300 topics in Joel’s book in a little more detail. “We we tend to imagine that other people should come to our design world, even though, ironically, the job of, you know, The UX people is to understand other people’s worlds and for us to go there.” – Joel Marsh (Listening time: 44 minutes) References: Full transcript for this episode (coming soon) Joel Marsh Website: https://www.joelmarsh.com/ Company: https://peekerton.com/ Book: UX for business (O’Reilly) LinkedIn: https://www.linkedin.com/in/joelmarshx/ Recommended listening Episode 247: Civic tech with Cyd Harrell Sign up to our newsletter – Show notes to your inbox, plus extra stories, news and offers Support UX Podcast – Contribute with your time as a volunteer, or make a small financial contribution to help keep the podcast running The post UX for business with Joel Marsh appeared first on UX Podcast .…

UX Podcast

1
Service literacy with Lou Downe 41:29

5 weeks ago41:29

41:29

S03E07 (#335). Lou Downe, author of Good Services and former director of design for the UK government joins us in this episode. We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design? Among the topics we discussed were: The complexity of modern services and the complete reliance on infrastructure, as well as the importance of service literacy for leaders. “Sometimes it’s the first time that [managers] have seen or experienced the service that they’re providing. It’s a bit like a chef basically cooking a meal having never tasted it.” – Lou Downe (Listening time: 41 minutes) References: Full transcript for this episode (coming soon) Lou Downe Website: https://loudowne.com/ Company: https://good.services/ Book: Good services – How to design services that work LinkedIn: https://www.linkedin.com/in/lou-downe-757a83b/ Bad services: Why services fail and what we can do to make them work (Lou’s talk at FBTB 2024) Why we need service literacy now (blog post by Lou) We need to rewild the internet Recommended listening Episode 193: Designing democracy with Dana Chisnell From Business To Buttons Covert art image credit: AFRY Experience Studios Sign up to our newsletter – Show notes to your inbox, plus extra stories, news and offers Support UX Podcast – Contribute with your time as a volunteer, or make a small financial contribution to help keep the podcast running The post Service literacy with Lou Downe appeared first on UX Podcast .…

UX Podcast

1
Defending against evil with Aarathi Krishnan 40:39

7 weeks ago40:39

40:39

S03E06 (#334). Aarathi Krishnan is an international aid expert, specialising in humanitarian futures and strategic foresight. In a world where the sets of rules that have governed us as humanity are rapidly changing, how will we know if the solutions that we are designing now are going to be fit for purpose? Aarathi pushes the importance of accountability, guardrails, and awareness in our decision-making, as well as highlighting the need for organizations to explore potential harms. We discuss how it’s possible to have multiple truths, and the historical context of biases. “ The global social contract that we grew up with has been thrown out of the door ” – Aarathi Kristnan (Listening time: 40 minutes) References: Full transcript for this episode (coming soon) Aarathi Kristnan Website: https://www.rak-sha.com/ LinkedIn: https://www.linkedin.com/in/aarathikrishnan Defending from evil in “tech for good” (Aarathi’s talk at FBTB 2024) Aadhaar – Indian indentification system (Wikipedia) Caste system in India (Wikipedia) The Satellite Sentinel project Aarathi’s LinkedIn update Recommended listening: Episode 263: Creating a better society with Don Norman (Part 1) From Business To Buttons Covert art image credit: AFRY Experience Studios Sign up to our newsletter – Show notes to your inbox, plus extra stories, news and offers Support UX Podcast – Contribute with your time as a volunteer, or make a small financial contribution to help keep the podcast running The post Defending against evil with Aarathi Krishnan appeared first on UX Podcast .…

UX Podcast

1
Fail early 42:42

9 weeks ago42:42

42:42

S03E05 (#333). A linkshow. James and Per discuss two articles they’ve stumbled on. This time we feature articles about things that slow down your website’s experience and why you can’t do anything about it plus the concept of “failing early” but not in a “failing fast” startup way. Article one is Six things that slow down your site’s UX (and why you have no control over them) by Tammy Everts. “You have a lot of control over the design and code for the pages on your site, plus a decent amount of control over the first and middle mile of the network your pages travel over. But when it comes to the last mile – or more specifically, the last few feet – matters are no longer in your hands” Article two is Fail early: the hidden design principle behind great UX by Niaw de Leon. “In a way, failing early is an extension of the UX heuristic visibility of system status, which advises us to “present feedback to the user as quickly as possible” in order to create trust through predictable interactions.” (Listening time: 42 minutes, transcript ) References: Full transcript for this episode Article 1: Six things that slow down your site’s UX (and why you have no control over them) by Tammy Everts Website: https://tammyeverts.wordpress.com/ LinkedIn: https://www.linkedin.com/in/tammyeverts/ Network information API demo by James Article 2: Fail early: the hidden design principle behind great UX by Niaw de Leon Website: https://niawdeleon.com/ LinkedIn: https://www.linkedin.com/in/daniwd/ Swedish online pharmacy Apotea Sign up to our newsletter – Show notes to your inbox, plus extra stories, news and offers Support UX Podcast – Contribute with your time as a volunteer, or make a small financial contribution to help keep the podcast running The post Fail early appeared first on UX Podcast .…

UX Podcast

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More systems thinking with Sheryl Cababa 48:47

11 weeks ago48:47

48:47

S03E04 (#332). Two years on from when Sheryl Cababa released Closing The Loop, her book about systems thinking for designers, we hear Sheryls reflections and insights about what she’s learnt during that time and we grapple with the challenge of applying system thinking as designers “out of the box”. We work in a complex space, with many complex as well as complicated issues, but making use of systems thinking doesn’t have to be complicated. “ I want a designer to pick up this book and discover some of these practical frameworks and bring it into their work environment as soon as the next week. Straight out of the box ” – Sheryl Cababa (Listening time: 49 minutes, transcript ) References: Full transcript for this episode Sheryl Cababa LinkedIn: https://www.linkedin.com/in/sherylcababa Closing the loop on Rosenfeld Media Participatory Design and Systems Thinking: So Happy Together (Sheryl’s talk at FBTB2024) Thinking in systems: a primer by Donna H Meadows The iceberg model Failure to distrupt by Justin Reich Thich Nhat Hanh – Don’t blame the lettuce James’s system map for a digital designer Recommended listening: Episode 308: Systems thinking with Sheryl Cababa Episode 242: Figure it out with Stephen Anderson and Karl Fast From Business To Buttons Sign up to our newsletter – Show notes to your inbox, plus extra stories, news and offers Support UX Podcast – Contribute with your time as a volunteer, or make a small financial contribution to help keep the podcast running The post More systems thinking with Sheryl Cababa appeared first on UX Podcast .…

UX Podcast

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Murky middle with Christina Joy Whittaker 38:29

13 weeks ago38:29

38:29

S03E03 (#331). Your destiny isn’t tied to a role. You were a person before your role. Leadership expert and strategist Christina Joy Whittaker talks to us about the murky middle, a phenomenon rooted in misalignment and purpose and quite distinct from imposter syndrome which is rooted in confidence. Christina shares her personal journey from corporate roles to entrepreneurship, highlighting the need to separate personal value from professional roles. She encourages us to exploring new opportunities through curiosity and hope, and recognise the value of natural talents. “ You were a person before your role ” – Christina Joy Whittaker (Listening time: 38 minutes, transcript ) References: Full transcript for this episode Christina Joy Whittaker Website: https://christinajoywhittaker.com/ LinkedIn: https://www.linkedin.com/in/christinajoywhittaker/ The one thing no one told you about the imposter syndrome (TEDx talk) Designed to Disrupt: Defeating the Impostor Syndrome (Christina’s talk at FBTB 2024) Imposter syndrome (Wikipedia) [01:00] The murky middle: LinkedIn post by Christina Dealing with imposter syndrome Imposter syndrome for UX/UI Designers Imposter syndrome in UX The history of imposter syndrome [13:00] Stop telling women they have imposter syndrome [16:00] Informational interviews [18:00] Reclaim your tech career after a layoff [20:00] Transitioning into a tech role [22:00] Leadership and Finding your calling with Simon Sinek/Larry King [28:00] How to turn a layoff into a career change opportunity [28:00] 45 pieces of career advice that will get you to the top [34:00] Why we define ourselves by our role Recommended listening: Episode 276: Banish your inner critic with Denise Jacobs (and Chris Noessel) Episode 197: Mental health with Jennifer Akullian Episode 227: Imposter syndrome with Amy Silvers & Lori Cavallucci From Business To Buttons Sign up to our newsletter – Show notes to your inbox, plus extra stories, news and offers Support UX Podcast – Contribute with your time as a volunteer, or make a small financial contribution to help keep the podcast running The post Murky middle with Christina Joy Whittaker appeared first on UX Podcast .…

UX Podcast

1
The Great Amazon Heist with Oobah Butler 41:39

15 weeks ago41:39

41:39

S03E02 (#330). Oobah Butler, journalist and filmmaker known for his prankster antics, joined us to discuss his work, including “The Great Amazon Heist” and “The Shed at Dulwich”. Oobah highlights the relative ease of manipulating algorithms, such as TripAdvisor and Amazon, to boost fake products’ rankings. We also discussed the broader implications of algorithmic manipulation, the role of influencers (or “tastemakers”) and the impact of algorithms on us and on businesses. James and Per also talked about the ethical and accountability challenges of algorithms from a the perspective of designers. “ I Feel like we’re on the cusp of something big. Not sure if it’s something good though ” – Oobah Butler (Listening time: 42 minutes, transcript ) References: Full transcript for this episode Oobah Butler Website TikTok Instagram LinkedIn Order an Oobah Sacha Baron Cohen (Wikipedia) The Great Amazon Heist (IMDB) Watch on Channel 4 (UK) The Shed at Dulwich (Wikipedia) The Mount Fuji tourist screen Swiped, the school that banned smartphones (UK documentary) Vice magazine The Hollywood screen writers dispute (Wikipedia) Scarlet Johansson and ChatGPT Channel 4 – UK TV service (Wikipedia) I Sent a Lookalike to Skydive With My Wife and She Didn’t Realise Video version From Business To Buttons Recommended listening: Episode 166: Oblivious design Sign up to our newsletter – Show notes to your inbox, plus extra stories, news and offers Support UX Podcast – Contribute with your time as a volunteer, or make a small financial contribution to help keep the podcast running The post The Great Amazon Heist with Oobah Butler appeared first on UX Podcast .…

UX Podcast

1
Dark mode 36:06

17 weeks ago36:06

36:06

S03E01 (#329). In the first episode of Season Three, James Royal-Lawson and Per Axbom discuss the concept of dark mode, its benefits, and its implications for UX design, user experience and accessibility. We delve into the European accessibility directive, and the EN 301 549 European standard which includes a section on user preferences, requiring user settings like dark mode to be respected. We also explore some practical implementation strategies, such as using CSS variables and testing with tools like Chrome’s experimental forced dark mode. (Listening time: 36 minutes, transcript ) References: Full transcript for this episode Light on dark colour scheme (Wikipedia) The European Accessiblity Act (Wikipedia) EN 301 549 the harmonised european standard for ICT accessibility Dark Mode: How users think about it and issues to avoid Digg’s assessment of 11.7 User Preferences (In Swedish) Welcome to the Light-dark() side Automatic dark mode with one line of CSS Recommended listening: Episode 235: Internet anxiety with David Swallow Sign up to our newsletter – Show notes to your inbox, plus extra stories, news and offers Support UX Podcast – Contribute with your time as a volunteer, or make a small financial contribution to help keep the podcast running The post Dark mode appeared first on UX Podcast .…

UX Podcast

1
A heartfelt update from James and Per ❤️ 2:29

38 weeks ago2:29

2:29

This is an update to let you know that we are delaying the start of season 3 as Per is soon to have a heart operation. We’re aiming now to start Season 3 in the new year, once Per has recovered. Per is currently in preparations to undergo open-heart surgery in about a month’s time, which will also require a few months of rehabilitation. The operation is to fix a heart condition he has lived with since birth. Per has shared more details about the operation in this article: My tender heart and I James will be taking part in Hatch conference this September and recording an episode of UX Podcast in front of a live audience! Use the discount code UXPODCAST to receive 10% off the ticket price for watching the conference online. Keep a look-out for Season 3, and Episode 329 of UX Podcast which should be available in your podcast player of choice in the beginning of January 2025. References: My tender heart and I – a more detail post from Per about his heart condition and the operation Our Backstage mailing list get a heads up about the new season: Sign up here Contribute with your time as a volunteer: Support UX Podcast <– Always appreciated! Hatch Conference The post A heartfelt update from James and Per ❤️ appeared first on UX Podcast .…

UX Podcast

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Season 3 update from James and Per 2:23

46 weeks ago2:23

2:23

This is an update to let you know that we have reached the end of Season 2, a sensible 10-month season this time rather than more than 10 years! It’s time for us to take a short break before we kick off Season 3 on August 9th. We are already busy with planning the episodes... The post Season 3 update from James and Per appeared first on UX Podcast .…

UX Podcast

1
Interviewing users with Steve Portigal 39:25

48 weeks ago39:25

39:25

UX Podcast

1
The President of Iceland 40:15

50 weeks ago40:15

40:15

S02E17 (#327). A linkshow. James and Per discuss two articles they’ve stumbled on. This time we feature articles about how certain features of e-commerce sites have to go, and how a design mistake impacted civic engagement in Iceland. Article one is The lazy load, endless scroll, and color slicing have to go by Bethany Sadler-Jasmin. “UX... The post The President of Iceland appeared first on UX Podcast .…

UX Podcast

1
Strategic impact with Nathan Shedroff 33:28

52 weeks ago33:28

33:28

S02E16 (#326). Nathan Shedroff, author of A Whole New Strategy, talks to us about how we as designers can have strategic impact. Through an expanded understanding of the context you are working within, and building both situational and operational awareness, we can bridge the gap between design and business. We look at how some of... The post Strategic impact with Nathan Shedroff appeared first on UX Podcast .…

UX Podcast

1
The rule of three with Ellen Lupton 31:22

1 year ago31:22