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35. The Myth of Difficult People - with Phil Webb
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Consider this for a moment: What if there were no difficult people?
What if it was more about difficult situations, circumstances and behaviours?
What if we could all learn to deal to engage more constructively with others in these difficult situations?
Our guest Phil Webb encourages us to do just this and he knows what he is talking about from working in a client facing role for most of his career. In the conversation with host Petra Agthe, Phil offers helpful tips and tools that have helped him and his colleagues to deal with these challenging situations more constructively – ranging from the importance of getting to know ourselves better to reframing anger.
Books mentioned in this episode:
The Chimp Paradox, by Prof Steve Peters
The 7 Habits of Highly Effectice People, by Stephen R Covey (the circle of control)
Publications about the link between reading fiction and empathy:
https://www.science.org/doi/abs/10.1126/science.1239918?sid=f192d0cc-1443-4bf1-a043-61410da39519
Where to find Phil:
LinkedIn: https://www.linkedin.com/in/philip-webb-0b42a7173/
Previous episodes relating to this topic:
Clinical communication with Helen Øvregaard
Active Listening with Mark Turner
Compassion with Katherine Wakelin and Megan Davis
Self-Regulation with Crina Dragu
This podcast is in partnership with the Veterinary Information Network (VIN). More about VIN here.
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Want to find out more about our hosts ? Follow on LinkedIn
https://www.linkedin.com/in/petra-agthe-562bb65b
https://www.linkedin.com/in/clive-elwood-b7aba216/
Credits:
Music- Deep Ambience by Coma-Media, Pixabay; Images for Artwork- OpenClipart-Vectors, Pixabay
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