Revisiting Starbucks' Brand Dilemma

We Fixed It. You're Welcome.

As we prepare to launch Season 2, we are revisiting some of our most talked about episodes from the first season, starting with Starbucks.

In this episode of "We Fixed It, You're Welcome," the hosts tackle the challenges facing Starbucks. They discuss the coffee giant's identity crisis, balancing efficiency with community, and navigating recent controversies.

The conversation explores Starbucks' competitors, loyalty programs, and the impact of cancel culture. The hosts propose a hybrid model, suggesting Starbucks create two distinct experiences: Starbucks Express for quick service and Starbucks Lounge for a community-focused atmosphere.

They emphasize the importance of data-driven decision-making, gamification of loyalty programs, and tailoring experiences to different locations. The episode concludes with recommendations for Starbucks to lean into its loyalty program, expand it, and separate locations based on customer needs.

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Disclaimer:

A quick disclaimer. We are going into this somewhat cold and nothing we say should be construed as legal advice, financial advice or anything that would get us in trouble. These are our views and opinions. We're here to ask the kinds of questions everyone's thinking. Have an engaging conversation and maybe come to some conclusions that we feel are worth exploring.

By the end, if we fixed it, you're welcome. All trademarks, IP and brand elements discussed are property of their respective owners.

Music by Milo W.

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