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Mastering Client Onboarding: Impress and Retain Web Design Clients

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Manage episode 448940397 series 3390832
Content provided by Steve Schramm. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Steve Schramm or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Don't forget to join the newsletter at webdesignmba.substack.com. We’re looking for our first 50 paid subscribers. If that’s you, you’ll also get: my full Subscription Web Design course transcript—every strategy, step-by-step (if monthly). If you go annual, you get access to my entire Subscription Web Design video course (which itself contains bonus content and downloads) ($197 value) AND my Client Attraction Masterclass ($97 value) for free.


In this episode of the Web Design MBA podcast, focus specifically on creating an effective onboarding process. We explore how a solid onboarding system can significantly improve client satisfaction, build trust, and streamline the project management process. If you this right, it should lead to more consistent referrals, too!

00:00 Welcome to the Web Design MBA Podcast
00:47 Engaging with Audience Questions
01:28 The Importance of Onboarding in Web Design
01:57 Psychology and Marketing in Onboarding
04:11 Effective Onboarding Tactics
06:56 Creating a Repeatable Process
10:04 Basic Elements of Onboarding
19:17 Practical Steps to Implement Onboarding
21:01 Conclusion and Next Steps

  continue reading

116 episodes

Artwork
iconShare
 
Manage episode 448940397 series 3390832
Content provided by Steve Schramm. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Steve Schramm or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

Don't forget to join the newsletter at webdesignmba.substack.com. We’re looking for our first 50 paid subscribers. If that’s you, you’ll also get: my full Subscription Web Design course transcript—every strategy, step-by-step (if monthly). If you go annual, you get access to my entire Subscription Web Design video course (which itself contains bonus content and downloads) ($197 value) AND my Client Attraction Masterclass ($97 value) for free.


In this episode of the Web Design MBA podcast, focus specifically on creating an effective onboarding process. We explore how a solid onboarding system can significantly improve client satisfaction, build trust, and streamline the project management process. If you this right, it should lead to more consistent referrals, too!

00:00 Welcome to the Web Design MBA Podcast
00:47 Engaging with Audience Questions
01:28 The Importance of Onboarding in Web Design
01:57 Psychology and Marketing in Onboarding
04:11 Effective Onboarding Tactics
06:56 Creating a Repeatable Process
10:04 Basic Elements of Onboarding
19:17 Practical Steps to Implement Onboarding
21:01 Conclusion and Next Steps

  continue reading

116 episodes

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