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Content provided by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
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Who was right and who was wrong?
Manage episode 475957695 series 2898870
Content provided by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Who was right and who was wrong?
In today's fast-paced digital world, how do we navigate communication preferences between businesses and clients? Are vendors right in pushing for phone calls, or should they adjust to the digital native’s preference for emails and texts? This episode challenges the traditional approach and sheds light on the evolving communication landscape in the wedding industry.
Listen to this new 9-minute episode for insights into aligning your communication style with customer expectations and minimizing friction during interactions.
Episode Summary:
In this episode of the Wedding Business Solutions podcast, I dive into an online debate that caught my attention. It all started with a wedding planner asking a restaurant about options for a rehearsal dinner. Instead of addressing the planner's questions about buyouts and capacity, the restaurant suggested setting up a call. This reminded me of a similar experience I had, where a call was suggested without directly answering my query. I explore different perspectives on communication and emphasize the importance of respecting customers' preferred methods. This episode invites you to rethink how we handle customer interactions and the value of clear, direct responses.
If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at [email protected] or visit my website Podcast.AlanBerg.com
Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com
View the full transcript on Alan’s site: https://alanberg.com/blog/
Want to see how I can come and speak for your local association... for free? Reach out to me at [email protected] or text or call +1.732.422.6362
I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is [email protected]. Look forward to seeing you on the next episode. Thanks.
Listen to this and all episodes on Apple Podcast, YouTube or your favorite app/site:
- Apple Podcast: http://bit.ly/weddingbusinesssolutions
- YouTube: www.WeddingBusinessSolutionsPodcast.tv
- Spotify: https://spoti.fi/3sGsuB8
- Stitcher: http://bit.ly/wbsstitcher
- Google Podcast: http://bit.ly/wbsgoogle
- iHeart Radio: https://ihr.fm/31C9Mic
- Pandora: http://bit.ly/wbspandora
©2025 Wedding Business Solutions LLC & AlanBerg.com
322 episodes
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Manage episode 475957695 series 2898870
Content provided by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Who was right and who was wrong?
In today's fast-paced digital world, how do we navigate communication preferences between businesses and clients? Are vendors right in pushing for phone calls, or should they adjust to the digital native’s preference for emails and texts? This episode challenges the traditional approach and sheds light on the evolving communication landscape in the wedding industry.
Listen to this new 9-minute episode for insights into aligning your communication style with customer expectations and minimizing friction during interactions.
Episode Summary:
In this episode of the Wedding Business Solutions podcast, I dive into an online debate that caught my attention. It all started with a wedding planner asking a restaurant about options for a rehearsal dinner. Instead of addressing the planner's questions about buyouts and capacity, the restaurant suggested setting up a call. This reminded me of a similar experience I had, where a call was suggested without directly answering my query. I explore different perspectives on communication and emphasize the importance of respecting customers' preferred methods. This episode invites you to rethink how we handle customer interactions and the value of clear, direct responses.
If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at [email protected] or visit my website Podcast.AlanBerg.com
Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com
View the full transcript on Alan’s site: https://alanberg.com/blog/
Want to see how I can come and speak for your local association... for free? Reach out to me at [email protected] or text or call +1.732.422.6362
I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is [email protected]. Look forward to seeing you on the next episode. Thanks.
Listen to this and all episodes on Apple Podcast, YouTube or your favorite app/site:
- Apple Podcast: http://bit.ly/weddingbusinesssolutions
- YouTube: www.WeddingBusinessSolutionsPodcast.tv
- Spotify: https://spoti.fi/3sGsuB8
- Stitcher: http://bit.ly/wbsstitcher
- Google Podcast: http://bit.ly/wbsgoogle
- iHeart Radio: https://ihr.fm/31C9Mic
- Pandora: http://bit.ly/wbspandora
©2025 Wedding Business Solutions LLC & AlanBerg.com
322 episodes
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Similar to Wedding Business Solutions
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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continue reading
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continue reading
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, sa ...
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The Self-Employed Life Podcast (formerly Creative Warriors) provides business and personal development strategies for self-employed business owners that create sustainable success. A community of self-employed and small business owners, entrepreneurs, innovators and ambitious individuals that need creative solutions in business. Being self-employed and a business Warrior is a mindset, a spirit and a challenge. We need a different way of doing business. This is business with a soul. We discus ...
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