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Content provided by Inc. Magazine. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Inc. Magazine or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
The founder and CEO of autonomous vehicle company Cruise is busy testing his company’s driverless robotaxis on the streets of San Francisco. And managing more than 1,000 employees. But that doesn’t mean he’s too busy to get into the back seat. Here’s how he allocates his time every week to put himself in a user’s shoes–and why he thinks it’s so important that leaders make the time to understand even the smallest pain points for customers in using their product.
172 episodes
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Manage episode 323306927 series 2740070
Content provided by Inc. Magazine. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Inc. Magazine or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
The founder and CEO of autonomous vehicle company Cruise is busy testing his company’s driverless robotaxis on the streets of San Francisco. And managing more than 1,000 employees. But that doesn’t mean he’s too busy to get into the back seat. Here’s how he allocates his time every week to put himself in a user’s shoes–and why he thinks it’s so important that leaders make the time to understand even the smallest pain points for customers in using their product.
172 episodes
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Similar to What I Know
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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