04 Mastering Compliance - Max Gilmour

What To Say & What To Send In Property Management

Compliance in property management isn't just a box-ticking exercise but a critical responsibility with serious consequences if neglected. Nathan Pansini and Lee Woodward discuss the essentials of staying compliant and how modern technology transforms this crucial aspect of property management. Max Gilmour, Detector Inspector, shares valuable knowledge.
• Comprehensive documentation of all interactions is non-negotiable for tribunal situations
• Text messages offer higher response rates than emails for tenant and landlord communications
• Centralised communication through software systems ensures traceability even when staff changes
• Compliance extends beyond smoke alarms to include gas, electrical, water efficiency, corded blinds and safety switches
• Max Gilmore from Detector Inspector explains how their platform automates compliance management
• Technology can identify compliance gaps across portfolios and manage landlord opt-ins/opt-outs
• Automated integrations with property management software reduce administrative workload
• Former property managers serving as account managers provide expertise and understanding
• Staying current with evolving legislation across different states requires business maturity
• Digital audit trails provide crucial protection if compliance issues arise

Supporting Partners

Detector Inspector
Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard.

Connectnow
Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au.

Discover more:

• Next Events
• The Complete Property Management Day