))
Accelerating Microsoft Teams Adoption: Ziro Technologies' Approach
Manage episode 470664464 series 3499431
Content provided by Evan Kirstel. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Evan Kirstel or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Interested in being a guest? Email us at [email protected]
Voice data represents an untapped goldmine of insights for organizations, yet most businesses struggle to access and leverage this resource effectively. Stephen from Ziro Technologies reveals how they're changing this dynamic by accelerating Microsoft Teams calling migrations and transforming how companies utilize their communications data.
At Mobile World Congress, where the transformation from traditional telco to innovative techco dominated conversations, Ziro Technologies stood out with their razor-sharp focus on speed and implementation expertise. "Instead of these projects and initiatives taking 12 to 18 months, we get them done in a couple of months," Stephen explains, highlighting their core competitive advantage in a market where time-to-revenue has become critical.
The magic lies at the intersection of Microsoft's powerful platform capabilities and Ziro specialized implementation services. While Microsoft excels at building robust communication tools, they aren't primarily a services organization. Xero bridges this gap with purpose-built tools and processes that simplify what would otherwise be complex migrations. Their approach has already yielded impressive results for companies like Telefonica, which successfully improved their Net Promoter Score by analyzing patterns across calls, meetings, and customer service interactions. This practical application of unified communications data demonstrates the tangible business outcomes possible when voice information becomes accessible for analysis and AI-powered insights.
What questions could your organization answer if you could analyze every customer interaction across all communication channels? Discover how Ziro Technologies can help you unlock these insights while accelerating your Microsoft Teams calling implementation journey.
More at https://linktr.ee/EvanKirstel
Chapters
1. Introduction to Xero Technologies (00:00:00)
2. Microsoft Teams migration and AI focus (00:00:24)
3. Transforming telcos into techcos (00:00:54)
4. Telefonica success story (00:01:24)
5. Xero's value add to Microsoft ecosystem (00:01:43)
6. Speed as Xero's superpower (00:02:11)
398 episodes
Share
