Voice, AI, and the Future of Communications

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The communication technology landscape is evolving at breakneck speed, and Mitel is at the forefront with a clear strategy focused on "innovation with purpose." In this enlightening conversation, Mitel's Chief Technology Officer Luiz Domingos reveals how his 30+ years of industry experience shapes the company's approach to modernizing communications.
Domingos articulates Mitel's four strategic pillars—experiences, hybrid deployments, vertical applications, and AI—that guide their product development and innovation efforts. What truly sets their strategy apart is a deliberate focus on frontline workers, a massive yet traditionally underserved segment that most UC vendors have overlooked while focusing on knowledge workers. Their recently launched Workflow Studio platform exemplifies this approach, offering low-code/no-code capabilities to create specialized communications workflows for industries like healthcare, hospitality, and finance.
Strategic partnerships play a crucial role in Mitel's vision. Their collaboration with Zoom delivers what Domingos describes as "the most seamless integration" between Zoom's collaboration capabilities and Mitel's voice platforms. Similarly, their Genesys partnership complements their new Mitel CX contact center offering. But perhaps most fascinating is their three-pronged AI strategy: Edge AI solutions for highly regulated environments, voice-driven AI assistants leveraging Mitel's deep voice expertise, and AI-model agnostic workflows that provide flexibility and future-proofing. Their work on AI voice authentication that can detect deepfakes points to a future where security and convenience coexist perfectly.
Ready to see how Mitel's innovations could transform your communications infrastructure? Explore their solutions designed specifically for your industry's unique challenges and discover how their strategic approach to AI and hybrid deployments can protect your investments while preparing you for what's next.

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Chapters

1. Introduction to Mitel and Luis Domingos (00:00:00)

2. Four Pillars of Innovation Strategy (00:02:15)

3. Differentiating in a Crowded Market (00:04:22)

4. Technology Roadmap and Modernization Approach (00:06:33)

5. Strategic Partnerships with Zoom and Genesys (00:08:46)

6. AI Implementation Across Portfolio (00:12:18)

7. Security and Compliance Considerations (00:15:22)