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Will Robots Replace Call Centers?
Manage episode 463032497 series 3634366
Content provided by Thanos Diacakis, Michael Rollins, Thanos Diacakis, and Michael Rollins. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Thanos Diacakis, Michael Rollins, Thanos Diacakis, and Michael Rollins or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
In this episode of 'Will AI Snap That,' hosts Michael Rollins and Thanos discuss the rapid advancements in AI and its potential to replace call centers jobs. They explore the ethical implications of AI systems, such as training robots to interact with customers using personal context. The conversation touches upon real-world examples of AI applications, including systems that can perform customer service tasks, as well as the challenges of ensuring these systems don't make critical errors. The hosts also debate the pros and cons of AI's ability to replicate human interactions, considering both efficiency gains and potential manipulations. They conclude with a look at future predictions for AI's role in automating repetitive tasks and improving customer service experiences.
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