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Handling Objections, A Christmas Story
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In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore strategies to handle the objections you're sure to face in the upcoming holiday season, and how Ralphine from "A Christmas Story" can help you overcome these obstacles. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!
Chapters:
00:00 Introduction
11:39 Understanding the Holiday Objection
14:03 Ralphie's Sales Approach in A Christmas Story
19:32 Influencers and Decision Makers in Sales
21:52 Understanding Influencers in Decison Making
29:09 Ralphie's Strengths: Knowledge and Passion
37:46 Classic Mistakes in Sales: Ignoring Key Influencers
44:55 Lesson Learned from Ralphie's Journey
Key Takeaways:
1) Avoiding weaknesses hinders progress and improvement
2) Knowing the personality types of decision makers aids in sales
3) Handle objections directly rather than resorting to tricks
4) Set clear timelines for follow ups and decisions
5) Using tools like ChatGPT can enhance knowledge and confidence
Sign up for an upcoming class here!
The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below!
Chris Elmore: 254-733-7109 or [email protected]
James Walker: 254-230-5266 or [email protected]
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