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Why Great Salespeople Read People, Not Scripts
Manage episode 481156527 series 3053630
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The best sales pros don’t just follow a script—they read the person in front of them.
In this episode of Windshield Time, Chris Elmore and James Walker break down how understanding personality types (like DISC) helps techs adapt faster, build trust, and close more calls without sounding robotic.
You’ll hear exactly how to spot a Driver at the door, how a Stable personality might hide their objections, and how to adjust your tone and questions to connect faster with each type.
📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more calls: https://www.servextra.com/objection-handling-playbook-download/
What You’ll Learn:
- Identify customer personalities using tone, pace, and body language
- Match your communication style to D, I, S, and C types
- Handle objections based on the customer's natural behavior
- Ask better questions that reveal who you’re dealing with
- Adjust your energy to connect faster and close with confidence
Mentioned in This Episode:
→ DISC Behavioral Profile: Driver, Influencer, Stable, Compliant
→ How each personality type responds under pressure
→ Roleplay examples of matching tone and tempo
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