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Within the Trenches Ep 601
Manage episode 481214247 series 3562395
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Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.
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Episode topics –
How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic
What it's really like to walk into a dispatch center for the first time and train as a new hire
The critical role of de-escalation and giving lifesaving instructions over the phone
Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls
Why Rain became a CTO and her approach to training the next generation of emergency communicators
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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