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Within the Trenches Ep 605
Manage episode 486660125 series 3562395
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Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.
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Episode topics –
What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time
The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking
Emotional impact and coping with difficult calls, especially those involving children
The importance of peer support and teamwork within dispatch centers
Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training Officer
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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