Creating Connection: Bringing Mindfulness Into Patient Conversations

WO Voices

Dr. Maples explains how patient feedback—including not feeling rushed, being listened to and receiving clear explanations—inspired her to deconstruct what makes an eye exam feel meaningful. She shares how mindfulness and reflexive listening can help providers build trust, improve outcomes and reduce burnout. The goal, she says, is to help more patients feel seen and heard—even on the busiest clinic days.