))
The Coldplay Cam Effect: Reputation, Reaction & the New Rules of PR
Manage episode 496359639 series 3387172
Content provided by SheSpeaks, Inc.. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SheSpeaks, Inc. or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Diane Schwartz, CEO of Ragan Communications, breaks down one of the year’s most viral PR moments—the Coldplay concert “Crisis Cam”—and shares what brands should do when leadership missteps play out in public.
She also reflects on becoming Ragan’s first female CEO, why internal communications is more important than ever, and how leaders can build trust, influence, and confidence at every level. From the value of in-person connection to what today’s employees want most, this episode delivers practical insights for communicators navigating a changing workplace.
Episode Highlights
- How Diane would’ve handled the “Crisis Cam” fallout.
- The enduring value of in-person community.
- Why flexibility, recognition, and transparency matter most to employees.
- Advice for speaking up, building influence, and bouncing back from failure.
- What leadership really looks like behind the scenes.
Links and Resources
Connect with Diane Schwartz on LinkedIn
Connect with Ragan Communications on LinkedIn
Learn more about Ragan Communications
Want more from SheSpeaks?
* Sign up for our podcast newsletter HERE! *
- Connect with us on Instagram, FB & Twitter @shespeaksup
- Contact us at [email protected]
- WATCH our podcast on YouTube @SheSpeaksTV
Chapters
1. The Coldplay Kiss Cam Crisis (00:00:00)
2. Leading Reagan Communications as CEO (00:10:51)
3. Influence and Communication Skills (00:19:12)
4. What Today's Employees Really Want (00:27:09)
5. Advice for Professional Growth (00:30:17)
220 episodes
Share
