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Leadership and Product Ownership of Workday Software
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In this episode of Workday Gold, Keith Bitikofer and Christian Delcid discuss chapter 10 “Leadership and Product Ownership’ of Keith’s book and explore the themes of leadership and product ownership within the Workday environment. They discuss the importance of building relationships and understanding the dynamics of influence, distinguishing between positional and relational influence. The conversation emphasizes the need for effective communication and storytelling to highlight the achievements of Workday and the support team within a given Workday customer.
They discuss the importance of effective communication within teams. They explore how Workday's strategic direction and potential new functionality impact decision making around project requests. The discussion also delves into crisis management, leadership dynamics, and the significance of maintaining a calm demeanor to facilitate problem-solving and collaboration.
Takeaways
- Building relationships is key to influence.
- Understanding levels of influence can guide relationship-building efforts.
- Positional influence is based on authority, while relational influence is based on trust.
- Trust is a dynamic asset that can be built or eroded over time.
- Celebrating wins helps maintain morale and engagement.
- Intentional storytelling can highlight team achievements.
- Networking in informal settings can strengthen professional relationships.
- Influence often comes from unexpected sources, not just the org chart.
- Regular communication about successes is crucial for ongoing engagement. - Communicating wins to leadership and key users is essential to avoid negative assumptions.
- Being in a state of overwhelm can hinder effective problem-solving.
- Users need to feel heard to foster collaboration.
- Separating short-term and long-term issues can ease tension.
- Continuous learning is vital in both professional and personal relationships.
For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer
Connect with Keith on LinkedIn at https://www.linkedin.com/in/keith-bitikofer/
To connect with Christian Delcid, you can find him on LinkedIn: https://www.linkedin.com/in/christiandelcid/
Keywords
Workday, leadership, product ownership, influence, communication, relationships, coaching, project management, organizational dynamics, trust, Workday, communication, strategy, overwhelm, crisis management, leadership, support prioritization, coaching, productivity, team dynamics
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