Are Managers the Key to Unlocking AI’s True Potential?

WorkLab

28:52

Retailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today is Carey Cockrum, Director of Consulting at Cella by Randstad Digital, where she helps major brands and marketing teams optimize their strategies with data-driven insights, AI-powered content creation, and cutting-edge retail marketing trends. With the holidays just around the corner, she’s here to share what’s next for retail marketing, campaign optimization, and how brands can stay ahead in a hyper-competitive space. ABOUT CAREY COCKRUM Carey has been a part of the Creative Agency space for nearly 30 years. She has served as Designer, Creative Director, Creative Operations Lead and Agency Lead in both internal and external agencies (big and small). Carey has worked directly with C-suite stakeholders to understand organizational strategies that inform effective creative solutions. She is a bit of a data nerd and loves demonstrating results. Brands she’s supported include Fruit of the Loom, Wendy’s and Humana. In her free time, she enjoys going back to her creative roots through painting and drawing. She also spends her time improving upon the house she lives in today in Southern, MI - inside and out. RESOURCES Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

about a year ago 23:15

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Do you think AI will reduce the need for managers? Think again. As work becomes more efficient, the need for empathetic human oversight will increase, says Bryan Hancock, global leader of McKinsey’s talent management practice. He explains why managers will play a critical role in building AI-powered organizations and ensuring that they thrive. In this episode, he shares why leaders must invest in their managers, and let those managers invest the time that AI saves them into better supporting their teams.

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68 episodes

Are Managers the Key to Unlocking AI’s True Potential?

WorkLab

15 subscribers

published about a year ago

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68 episodes

All episodes

WorkLab

1
Intelligence on Tap Is a “Big Deal for Business,” says Microsoft’s Jared Spataro 27:53

3 days ago27:53

27:53

AI has crossed an important threshold, says Microsoft CMO of AI at Work Jared Spataro: it now has remarkable abilities to think and reason. What does that mean for organizations? Intelligence is on tap. “You can now buy intelligence like you would purchase a commodity like electricity,” he explains. Spataro joined the podcast to discuss what it means for business, how he already sees agents transforming workflows and team structures, and why leaders need to “hire their first digital employee” now. WorkLab Subscribe to the AI at Work newsletter…

WorkLab

1
DJ Patil on Using AI to Move Fast and Fix Things 26:36

17 days ago26:36

26:36

DJ Patil was the first-ever US Chief Data Scientist and has led some of the biggest data initiatives in government and business. He has also been at the forefront of leveraging AI to solve the thorniest problems companies face, as well as “stupid, boring problems in the back office.” He joins the WorkLab podcast to discuss the potential of AI to change business, how leaders can drive technological transformation, and why it’s vital for data scientists to never lose sight of the human element. WorkLab Subscribe to the WorkLab newsletter…

WorkLab

1
AI Is Lowering the Cost of Expertise. What Does That Mean for Business? 26:13

4 weeks ago26:13

26:13

A core component of every company’s value proposition is its unique expertise. “But AI is lowering the cost of expertise,” says Harvard Business School professor Karim Lakhani, and that will require leaders to rethink every aspect of their organization. Lakhani has spent his career researching digital transformation, and he joins the WorkLab podcast to share insights on how leaders can avoid “falling asleep at the wheel” with AI, and what they can learn from the AI-native generation of MBAs. WorkLab Subscribe to the WorkLab newsletter…

WorkLab

1
Neuroscientist Anne-Laure Le Cunff Says We All Need to Rethink How We Set Goals 27:59

6 weeks ago27:59

27:59

“It’s time to replace the old linear model of success with a circular model of growth, in which goals are discovered, pursued, and adapted,” says Anne-Laure Le Cunff. She left a successful tech-marketing career to study neuroscience, and now writes the popular Ness Labs newsletter, which features insights about how our brains work that can help us navigate uncertainty and nurture innovation. She joined WorkLab to discuss what leaders can learn from neuroscience, and how to tap the potential of AI in more creative ways. WorkLab Subscribe to the WorkLab newsletter Microsoft Podcasts – Stay connected, informed, and entertained with original podcasts from Microsoft…

WorkLab

1
Azeem Azhar on How AI Agents Are Transforming Work 23:53

8 weeks ago23:53

23:53

Azeem Azhar’s mission is to help leaders stay ahead of the curve at a time when technology, especially AI, is evolving at an exponential rate. He founded the Exponential View newsletter, which offers insights and advice to an eager audience of 116,000+ people who want to get ahead in a rapidly changing world. He joined us to discuss the potential for AI to help business leaders navigate uncertainty and describe some of the ways that AI agents and deep research will fundamentally change the way we work. WorkLab Subscribe to the WorkLab newsletter…

WorkLab

1
Future-Proofing Your Business—and Yourself—for the AI Era 2:28

9 weeks ago2:28

2:28

AI is evolving at a mind-bending pace, reshaping every aspect of business. How can leaders filter out the noise to stay focused on transforming their organizations? How can they leverage the limitless potential of AI, agents, and deep research? How can they harness the latest technology to access untapped value, turbocharge their decision making, and maintain their organization’s competitive edge? In the new season of the WorkLab podcast from Microsoft, we’ll be exploring all of those questions and more. WorkLab Subscribe to the WorkLab newsletter Microsoft Podcasts – Stay connected, informed, and entertained with original podcasts from Microsoft…

WorkLab

1
Conor Grennan on Moving Beyond the “Search Engine Mindset” 26:50

16 weeks ago26:50

26:50

Learning how AI can help with a few tasks won’t lead us to unlock its true power—for that, we need to fundamentally change how we think about the technology. So says Conor Grennan, Chief AI Architect at the NYU Stern School of Business and founder of the consulting company AI Mindset, who has studied the challenges that employees and organizations face in their AI journeys. He joins us to share insights about how making behavioral changes can help everyone get the most out of AI at work. WorkLab Subscribe to the WorkLab newsletter…

WorkLab

1
An AI-First Data Scientist on the Technology's Current Limits and Future Potential 21:26

21 weeks ago21:26

21:26

Kevin Novak founded the AI-focused VC firm Rackhouse Ventures in 2021 after a decade of trailblazing leadership roles in data science. He works closely with the founders of the AI-native startups he backs, giving him a bird’s eye view of how they’re leveraging AI to reinvent business. He joined the WorkLab podcast to share some of his learnings, as well as insights about the promise of AI agents, how AI is transforming what we’ll be able to do with our data, and the perils of how we think about the future. WorkLab Subscribe to the WorkLab newsletter Microsoft Podcasts – Stay connected, informed, and entertained with original podcasts from Microsoft…

WorkLab

1
Microsoft’s Chief Scientist on AI’s Untapped Potential 29:31

23 weeks ago29:31

29:31

If you want to have a fascinating conversation about AI, talk to Jaime Teevan. In her recent discussion with WorkLab podcast host Molly Wood, Microsoft’s chief scientist shared key insights informed by her decades of research into productivity and collaboration. They also talk about how conversations will become increasingly important as we level up our AI skills, and how leaders can challenge themselves and their teams to think more creatively about tapping the full potential of the technology. WorkLab Subscribe to the WorkLab newsletter…

WorkLab

1
Want Real AI Transformation? Focus on Your People and Processes 25:01

25 weeks ago25:01

25:01

“The biggest advice I have for CEOs is to ask, what are you trying to solve? What’s your strategy? What’s your business problem? And then we can think about how AI can support that.” That’s the message of Delphine Zurkiya , a senior partner at the strategy and management consulting firm McKinsey & Company who works with clients while also leading her division’s AI initiatives. In this episode, we discuss AI adoption, reskilling teams for this new era of work, and the value of being completely transparent about when and how you use AI. WorkLab Subscribe to the WorkLab newsletter Microsoft Podcasts – Stay connected, informed, and entertained with original podcasts from Microsoft…

WorkLab

1
Tackling the World’s Toughest Problems with AI 24:52

27 weeks ago24:52

24:52

“With artificial intelligence and data at our fingertips, we now have the tools to address the world’s most pressing problems. We no longer have excuses.” That’s the message of Juan Lavista Ferres, a Microsoft corporate vice president and the chief data scientist of the company’s AI for Good Lab. He joined us to share key insights about the lab’s work and highlight what business leaders can learn from Microsoft’s efforts to harness technology to make the world a better place. WorkLab Subscribe to the WorkLab newsletter Microsoft Podcasts – Stay connected, informed, and entertained with original podcasts from Microsoft…

WorkLab

1
How Can Leaders Invest the Time That AI Gives Back? 22:46

29 weeks ago22:46

22:46

“If you want to really understand artificial intelligence, a good starting point is to get better at understanding human intelligence,” says Tomas Chamorro-Premuzic. He’s a professor of business psychology, Chief Talent Scientist at Manpower Group, and author of several books on talent, leadership, and technology. He joins host Molly Wood to discuss how AI can help unlock greater performance, from improving recruiting and decision making to freeing up more time to apply our unique human skills. WorkLab Subscribe to the WorkLab newsletter Click here to stay connected, informed, and entertained with original podcasts from Microsoft…

WorkLab

1
Timm Chiusano on AI and “Winning the Week” 23:06

31 weeks ago23:06

23:06

“My purpose is helping people do their best work by being the best version of themselves,” says Timm Chiusano, a creative executive turned TikTok superstar. He’s garnered more than a million followers with content sharing his insights about leadership, productivity, and creativity. He joins us to discuss the joys of managing, the value of authenticity, leadership strategies for incorporating technology into the workplace, and the value of being mindful and present in your work and personal lives. WorkLab Subscribe to the WorkLab newsletter…

WorkLab

1
Lumen CEO Kate Johnson Says Leaders Should Be Catalysts 25:16

33 weeks ago25:16

25:16

What does it take to transform your business from the ground up for the AI era? There’s no better person to ask than Kate Johnson, President and CEO of the telecommunications company Lumen. In this episode of the WorkLab podcast, she talks about how AI is helping the company stay agile in the ever-shifting telecom industry. We also delve into the importance of changing company culture in tandem with its technology, and how she has prepared her teams for this new era of work. WorkLab Subscribe to the WorkLab newsletter…

WorkLab

1
How to Keep Up with the AI Transformation 2:04

34 weeks ago2:04