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73: Customer service in the time of COVID-19 with Shep Hyken, Mary Drumond and Dan Gingiss
Manage episode 447849566 series 1607297
Content provided by World of Speakers | by SpeakerHub and Ryan Foland. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by World of Speakers | by SpeakerHub and Ryan Foland or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Ryan Foland speaks with Shep Hyken, Mary Drumond and Dan Gingiss, the global leading experts on customer service. In this episode of our COVID19 special series—they look at what has, and hasn’t, changed when it comes to offer great customer service to your audiences and event planners. One of the key messages in this interview is to cultivate empathy—the best customer service comes from being able to understand how your customers feels and what they need. Tune in for an interview chock full of insights on how to be not only a memorable speaker, but a leader, during this time.
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119 episodes
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Manage episode 447849566 series 1607297
Content provided by World of Speakers | by SpeakerHub and Ryan Foland. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by World of Speakers | by SpeakerHub and Ryan Foland or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.
Ryan Foland speaks with Shep Hyken, Mary Drumond and Dan Gingiss, the global leading experts on customer service. In this episode of our COVID19 special series—they look at what has, and hasn’t, changed when it comes to offer great customer service to your audiences and event planners. One of the key messages in this interview is to cultivate empathy—the best customer service comes from being able to understand how your customers feels and what they need. Tune in for an interview chock full of insights on how to be not only a memorable speaker, but a leader, during this time.
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Similar to World of Speakers
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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