212. A Simple Tool to Help Your Team Thru Change with Tiffany Castagno

World's Greatest Boss

Have you ever rolled out a new process, reporting structure, or software and realized it didn’t go as planned—even though you thought you were crystal clear? In this episode, I sit down with Tiffany Castango, an HR consultant specializing in change management and leadership development, to discuss how leaders can implement change smoothly and avoid unnecessary people problems.

Tiffany introduces a simple yet powerful tool—the RACI framework—to help leaders clarify roles, responsibilities, and decision-making when rolling out change. Whether you’re restructuring a team, introducing a new policy, or just trying to improve communication, this episode will give you a practical method to ensure your team is aligned and engaged.

What You’ll Learn in This Episode:

[2:10] The biggest pitfalls leaders face when rolling out change

[6:30] Why setting clear expectations matters more than you think

[12:15] How to use role clarity to eliminate confusion and misalignment

[18:45] Introduction to the RACI framework (Responsible, Accountable, Consulted, Informed)

[24:10] Real-world examples of how RACI has transformed organizations

[30:20] The role of diverse perspectives in change management

[36:40] How leaders can improve communication to drive engagement and retention

Resources & Links Mentioned:

Learn more about Tiffany Castango and her work at CEPHR Consulting

The RACI Chart: A simple framework for role clarity and decision-making (available online—search for RACI template)

The Five Whys Exercise: A powerful tool for uncovering root causes of challenges

Connect with me on LinkedIn: Jackie Koch

Visit my website for more HR and leadership resources: peopleprinciples.co