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Ep35: Sam Horn: Transforming Conflicts with Powerful Communication Tools
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In this episode of "Your Business Your Next Level," I sit down with Sam Horn, CEO of The Intrigue Agency, TEDx speaker, and author of bestsellers like Tongue Fu and Talking on Eggshells. Sam brings her expertise in communication and conflict resolution to our conversation, sharing how business owners and leaders can navigate difficult conversations with grace and assertiveness. We discuss her latest book, Talking on Eggshells, which offers strategies for handling disagreements and turning conflicts into cooperation. Sam explains the power of pattern interrupts, the importance of "going first" in setting a positive example, and how to use language to transform tense situations into constructive dialogues. Her wisdom on shaping behavior rather than shaming it is invaluable for anyone seeking to improve both personal and professional relationships. This episode is packed with practical communication tools for anyone looking to lead with empathy and clarity.
Key Takeaways:
Talking on Eggshells and Conflict Resolution: Sam's book provides actionable advice on handling sensitive conversations and transforming conflict into cooperation by focusing on solutions rather than blame.
Pattern Interrupts for Productive Communication: Sam explains how to stop negative conversations in their tracks by using simple yet powerful "pattern interrupts" that redirect dialogue toward problem-solving.
Going First in Relationships: Leaders and entrepreneurs can set the tone in relationships by being the first to model integrity, transparency, and empathy, which encourages others to do the same.
Using Words to Shape Behavior: Rather than criticizing, Sam advocates for guiding people toward positive actions with constructive language, creating an environment of learning rather than defensiveness.
Rediscovering Fun and Personal Joy: Beyond communication, Sam encourages professionals to reassess their personal lives, find activities that bring joy, and make time for themselves, creating a well-rounded approach to life and business.
Timeline Summary:
[00:00] - Introduction to Sam Horn and her background in communication and leadership.
[02:00] - Overview of Talking on Eggshells and its focus on conflict resolution.
[05:00] - Using pattern interrupts to redirect conversations toward solutions.
[08:00] - Setting an example in personal and professional relationships by "going first."
[12:00] - Shaping behavior with constructive language rather than criticism.
[15:00] - Sam’s Happiness Box exercise and the importance of fun in a balanced life.
[20:00] - Final thoughts on taking action and improving quality of life and relationships.
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