How to Handle Difficult Conversations as a Manager with Glenn Pasch

"You're In Charge" with Glenn Pasch

Whether you're a new leader or a seasoned manager, having difficult conversations—especially around discipline or behavior—is never easy. These moments can be uncomfortable, emotional, and even confrontational if not handled correctly.
So how do you stay professional, calm, and effective when tensions rise?
In this episode, Glenn Pasch shares practical strategies to help you navigate tough conversations with confidence. From preparing beforehand to maintaining control in the moment, you’ll learn how to lead through challenging discussions without damaging trust or morale.
🎯 Key takeaways include:
How to prepare for a difficult conversation
What language and tone to use (and avoid)
How to stay calm and de-escalate when emotions run high
Why consistency and follow-up are crucial for long-term success
Difficult conversations are a part of leadership. But when done well, they can actually strengthen relationships, build respect, and elevate team performance.
Let’s dive in.
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Learn about my online training, my one-on-one coaching and my 2 day workshop for businesses. https://bit.ly/3HyFK3J
About Glenn Pasch:
"“Everyone finds themselves in charge at some point in their lives. But not everyone is equipped with the skills to generate consistent results. My mission is to help you build those skills—to lead, adapt, and grow in both your personal and professional life.”
Glenn Pasch is the CEO of PCG Digital, a full-service digital marketing agency that helps businesses attract, convert, and retain customers through connected marketing strategies.
He is the author of three books, including The Road to Sold and The Power of Connected Marketing, and is a sought-after speaker and leadership trainer across the U.S. and internationally.
With decades of experience coaching executives, managers, and teams, Glenn is dedicated to helping people lead with purpose and drive meaningful results.
🔗 Let’s Connect
🌐 Website: https://bit.ly/3HyFK3J
🔗 LinkedIn: https://www.linkedin.com/in/glennpasch/
📘 Book: The Road to Sold on Amazon → https://amzn.to/4jvWeuq
🎧 Thanks for Listening!
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