John Fairchild: The 90-Day Game Plan for for Dominating Fixed Ops in 2025 and Beyond

Fixed Ops Roundtable

In this episode, I’m joined by John Fairchild, a Fixed Ops High-Performance Coach and the mastermind behind Fairchild Automotive Solutions. John has spent decades helping dealerships optimize their service departments, increase profitability, and build accountability-driven teams that consistently perform at the highest level.

Today, we’re diving deep into a 90-day strategy that will transform your fixed ops department from reactive to proactive. John walks us through the exact steps to execute with precision, create accountability rhythms, and drive measurable results—all while keeping your team engaged and motivated.

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What we discuss in this episode:

Ever feel like your service department is running in circles—putting out fires instead of making real progress? What if I told you there’s a way to break free from the chaos and actually predict better results?

John’s got a 90-day strategy that will change the way you think about accountability, execution, and progress in your service department. This is not another "good ideas" session—this is a tactical, step-by-step approach to getting measurable results.

In this episode, we cover:

• The 3 pillars of execution: Lead measures, accountability rhythms, and visible progress
• Why potential doesn’t deliver results—execution does (and how to make it happen)
• The daily stand-up huddle that keeps service teams focused and engaged
• The biggest mistakes dealers make that kill profitability and customer loyalty
• The law of reciprocity—how simple actions drive bigger ticket sales in service
• Why a scoreboard isn’t optional (and how to build one that actually works)

John lays out exactly how to align your team, track real progress, and build momentum—so that by the time April rolls around, you’re not scrambling… you’re scaling.

If you’re serious about growing your fixed ops department, this episode is your blueprint.

Listen to the episode featuring John Fairchild for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, John Fairchild

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement