#13 Nilam Patel & Andy Vays : Rent.com - Service Cloud and Case Management

The CRM Success Show

Featured - Nilam Patel & Andy Vays
Nilam Patel
For the past 12 years, Nilam has been fully immersed in the Salesforce ecosystem, embracing its capabilities to drive transformation and innovation.
As Sr. Manager, Engineering and tech enthusiast, she specializes in turning complex challenges into streamlined, process-driven solutions. With a proven track record of delivering large-scale, cross-functional technical solutions from inception to implementation, thriving on driving meaningful change—whether through technology or broader strategic initiatives.
Nilam believe that success is best measured by the data we collect throughout implementation, enabling continuous improvement and leveraging key performance indicators to measure impact.
True success comes from the synergy of people, process, and technology.
Andy Vays
Andy Vays is the maestro behind enterprise applications at Rent.com, where he leads high-performing teams in orchestrating Salesforce, Zuora, and a cloud tech stack that keeps revenue flowing and operations seamless.
As Director of Enterprise Applications, he doesn’t just optimize the lead-to-cash process—he ensures the right people, systems, and strategies are in place to make it happen. From aligning technology with business goals to championing automation and analytics, Andy keeps Rent’s enterprise systems running smoothly.
Before Rent, Andy led engineering and managed services at Plative, where he built powerhouse teams and guided businesses through large-scale Salesforce and Netsuite transformations.
When he’s not in strategy mode, he’s busy managing his most dynamic (and unpredictable) stakeholder—his daughter, Charlie—who has yet to acknowledge his authority on anything.

Talking with the people who own the largest and most complex CRM systems.
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Khero: https://www.linkedin.com/in/kherothetxrecruiter/