#13 Nilam Patel & Andy Vays : Rent.com - Service Cloud and Case Management

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The Big Pitch with Jimmy Carr is a brand new comedy podcast where each week a different celebrity guest pitches an idea for a film based on one of the SUPER niche sub-genres on Netflix. From ‘Steamy Crime Movies from the 1970s’ to ‘Australian Dysfunctional Family Comedies Starring A Strong Female Lead’, our celebrity guests will pitch their wacky plot, their dream cast, the marketing stunts, and everything in between. By the end of every episode, Jimmy Carr, Comedian by night / “Netflix Executive” by day, will decide whether the pitch is greenlit or condemned to development hell! Where does Nick Mohammed’s mind go when asked to make an ‘Everybody’s Home For The Holidays’ film? What’s the narrative arc for Romesh Ranganathan’s ‘BRB Crying’ tearjerker? What on earth would Michelle Wolf’s ‘Coming of Age animal tale’ look like? Find out on The Big Pitch. Listen on all podcast platforms and watch on the Netflix is a Joke YouTube Channel. New episodes every other Wednesday starting May 28th! The Big Pitch is a co-production by Netflix and BBC Studios Audio.

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Featured - Nilam Patel & Andy Vays
Nilam Patel
For the past 12 years, Nilam has been fully immersed in the Salesforce ecosystem, embracing its capabilities to drive transformation and innovation.
As Sr. Manager, Engineering and tech enthusiast, she specializes in turning complex challenges into streamlined, process-driven solutions. With a proven track record of delivering large-scale, cross-functional technical solutions from inception to implementation, thriving on driving meaningful change—whether through technology or broader strategic initiatives.
Nilam believe that success is best measured by the data we collect throughout implementation, enabling continuous improvement and leveraging key performance indicators to measure impact.
True success comes from the synergy of people, process, and technology.
Andy Vays
Andy Vays is the maestro behind enterprise applications at Rent.com, where he leads high-performing teams in orchestrating Salesforce, Zuora, and a cloud tech stack that keeps revenue flowing and operations seamless.
As Director of Enterprise Applications, he doesn’t just optimize the lead-to-cash process—he ensures the right people, systems, and strategies are in place to make it happen. From aligning technology with business goals to championing automation and analytics, Andy keeps Rent’s enterprise systems running smoothly.
Before Rent, Andy led engineering and managed services at Plative, where he built powerhouse teams and guided businesses through large-scale Salesforce and Netsuite transformations.
When he’s not in strategy mode, he’s busy managing his most dynamic (and unpredictable) stakeholder—his daughter, Charlie—who has yet to acknowledge his authority on anything.

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/
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Khero: https://www.linkedin.com/in/kherothetxrecruiter/

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