Conversational Virtual Agents: Advantages and Caveats

CallTalk™ Radio

Content provided by BenchmarkPortal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BenchmarkPortal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://ppacc.player.fm/legal.

6y ago 33:00

MP3•Episode home

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on January 29, 2025 19:35 (5M ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

"Conversational Virtual Agent (sometimes known as chatbots) are all the rage. There has been an explosion, with easily accessed and low-priced conversational frameworks from the likes of Amazon and Google. However, while it’s easy to put together a bad conversational application, developing and deploying one that actually provides a useful service for everyone involved is a different matter. Join this show to hear about the different channels on which virtual agents can act, how their knowledge base should be structured, the best approach to training, the necessary integrations, and why machine learning, with all its promise, is not enough to build a conversational agent that you can trust to talk with your customers."

172 episodes

#Business #Contact Center #Call Center Agent #Certification #BenchmarkPortal #Center