Best MSP Insider Podcasts (2025)

1
MSP Sales Mastery: Why Half of Deals Die 1:12:09

2d ago1:12:09

1:12:09

Why are so many MSP sales processes doomed from the start? Discover the hidden pitfalls that kill more than 50% of your deals and learn how to transform your strategy into a winning formula. Summary: In this episode, we dive deep into the elements that sabotage MSP sales efforts and reveal the methods to overcome them. From understanding the differ…

1
104. Inside the Mind of a Scammer: Kitboga Fights Back 41:13

2d ago41:13

41:13

In this episode of Raising Tech, host Matt Reiners talks with the legendary Kitboga, a cybersecurity crusader and content creator known for baiting and exposing online scammers. With over 3.74 million YouTube subscribers and more than a billion views across platforms, Kitboga shares how he transforms tech knowledge into entertaining education. From…

1
FLOW: What is Value in Healthcare? with Nigel Thurlow 37:36

2d ago37:36

37:36

Nigel Thurlow previously served as the first-ever Chief of Agile at Toyota, where he created the World Agility Forum award-winning “Scrum the Toyota Way” and co-created The Flow System™, a holistic FLOW-based approach to delivering customer-first value built on a foundation of The Toyota Production System. Throughout his career, Thurlow has gained …

1
Why Most MSPs Fail at Vendor Management 1:21:16

5d ago1:21:16

1:21:16

Are your vendors helping you thrive or holding you back? Discover the hidden pitfalls of vendor management that could be the key to your MSP's success. Summary: In this insightful episode of MSP Insider, Roddy Bergeron delves into the complexities of vendor management within the MSP landscape. Learn how to strategically align your vendors with your…

1
Unlocking MSP Success: The Real Accountability Blueprint 59:27

9d ago59:27

59:27

In this episode of MSP Insider, discover why most MSPs struggle with growth and learn the transformative power of accountability frameworks. Summary: Join us as we dive deep into the realities of MSP leadership and accountability, with expert insights on how to navigate the challenges of scalability and team dynamics. Uncover why best practices oft…

1
Stanford Medicine Center for Improvement with Lisa Freeman 29:06

9d ago29:06

29:06

Lisa (Elizabeth) Joyce Freeman serves as a Senior Advisor in the School of Medicine at Stanford University. She administratively supports the Stanford Medicine Center for Improvement. The goal of the Stanford Medicine Center for Improvement is to become the best at getting better Inspiring and accelerating the delivery of consistent, excellent care…

1
Inside a Cybersecurity War Room 44:25

12d ago44:25

44:25

It's CSOC o'clock! In this episode, we dive into the high-stakes world of cyber defense with the manager of cybersecurity operations at a critical infrastructure organization. From ransomware threats and zero-day exploits to the rise of nation-state-backed Advanced Persistent Threats (APTs), our guest reveals how security teams manage 24/7 threats,…

1
Overcoming MSP Sales Avoidance: The Key to Growth 48:45

12d ago48:45

48:45

Why do so many MSPs struggle with growth despite possessing the technical prowess to succeed? The answer lies in financial awareness and sales strategies. Summary: Dive into this eye-opening episode with MSP Insider's Jeffrey Newton as he sits down with strategic coach Brian Hoppe. Discover why most MSPs unknowingly sabotage their financial perform…

1
Keeping Teams Aligned During Big Shifts - Lessons for IT Leaders 19:42

12d ago19:42

19:42

What happens when your company’s most valuable asset starts holding you back? In this episode of The Growth Guild, Chris Larcade talks with Nathan Flood, CEO of Kinber, about leading through massive business pivots — from selling a multi-million-dollar infrastructure asset to redefining the organization’s mission. Whether you run an MSP, MSSP, or I…

1
Escape the Grind: Building a Life-Friendly MSP Business 1:03:50

16d ago1:03:50

1:03:50

Is the hustle and grind draining the life out of your MSP? Discover how to break free from the business prison and finally achieve the success you deserve! Summary: Join Paul Green in this episode of MSP Insider as he unpacks the realities of MSP marketing, shares life-changing strategies to grow your business, and reveals the common traps that kee…

1
103. Real-Time Analytics in Senior Living with SeniorLytics 21:21

16d ago21:21

21:21

In this episode, Amber Bardon welcomes Casey Allen from SeniorLytics to explore how real-time analytics is transforming decision-making in senior living. Casey shares the origin story of SeniorLytics, explains their “analytics as a service” model, dives into core integrations, reveals top use-cases and success stories, and offers a measured perspec…

1
Gary Peterson; The Improvement Legacy 30:40

16d ago30:40

30:40

Gary Peterson - Executive Vice President, Supply Chain & Production at O.C. Tanner Company As our Executive Vice President of Supply Chain & Production, Gary specializes in creating cultures of continuous improvement through manufacturing and leadership excellence. He leads our manufacturing, buying, engineering, refining, and logistics teams. Gary…

1
Inside Microsoft’s AI Vision for Channel and Partners 37:12

18d ago37:12

37:12

In this episode of Changing Channels, Larry Walsh speaks with Nina Harding, Corporate Vice President of Americas Global Partner Solutions at Microsoft, about how artificial intelligence is reshaping the channel landscape. From internal adoption of Copilot—Microsoft’s flagship AI tool—to the rise of AI-native partners, Harding shares how Microsoft i…

1
Client Expectations vs. Reality: An MSP's Survival Guide 52:49

19d ago52:49

52:49

Do you feel the tension between what your MSP promises and what it delivers? Discover how bridging this gap can set you apart from the competition. Summary: In this episode of MSP Insider, we dive deep into the often-overlooked disconnect between MSP agreements and real-world client expectations. Mike Pedrick, an industry expert, reveals vital insi…

1
102. Resident Exclusives- Google Maps 11:18

22d ago11:18

11:18

James Peck walks you through the basics of using Google Maps. Whether you're new to smartphones or just haven’t explored the app before, James covers everything from how to download it on your device to searching for local businesses, getting driving or walking directions, and using Street View for a 3D look at your destination. He also shares help…

1
MSP 3.0: The Future of Managed Services Revealed 54:33

23d ago54:33

54:33

The future of managed services is no longer a distant promise; it's an urgent call to action for MSP owners ready to transform and thrive. Learn why shifting your mindset is crucial to your MSP's growth. Summary: In this episode of MSP Insider, industry veteran Tim Thomson joins us to discuss the transition to MSP 3.0, unlocking new growth opportun…

1
Toyota's Improvement Thinking from the Inside with Dr. Sarah Womack 31:43

23d ago31:43

31:43

Dr. Sarah Womack is a distinguished researcher and consultant in the field of Industrial Engineering. Her Ph.D. in the department of Industrial & Operations Engineering from the University of Michigan, Ann Arbor focused on the intersection of lean manufacturing practices and ergonomics. She has published peer-reviewed articles, presented as guest s…

1
MSP Owners Are Blindly Ignoring This Key Metric 53:24

26d ago53:24

53:24

Are you flying blind when it comes to your MSP's margins? Discover the hard truths that could transform the financial health of your MSP business. Summary: In this episode of MSP Insider, Joe Burns, co-founder and CEO of Reformed IT, sits down to reveal the uncomfortable truths about MSP margins and why many MSPs are flying blind. We dive into unde…

1
Client Expectations vs. Reality: An MSP's Survival Guide 52:09

1M ago52:09

52:09

Do you feel the tension between what your MSP promises and what it delivers? Discover how bridging this gap can set you apart from the competition. Summary: In this episode of MSP Insider, we dive deep into the often-overlooked disconnect between MSP agreements and real-world client expectations. Mike Pedrick, an industry expert, reveals vital insi…

1
101. Wall-less Dementia Care with Sue Verdegem and Evon Bergey 27:41

1M ago27:41

27:41

Host Amber Bardon welcomes two incredible leaders in senior living innovation: Sue Verdegem, CEO of United Zion Retirement Community, and Evon Bergey, COO of Landis Communities. Together, they explore the groundbreaking concept of Wall-less Dementia Care: a care model that eliminates traditional locked dementia units in favor of inclusive, autonomy…

1
Driving Improvement as a Medical Staff Professional (MSP) – with Kimberly Olson 31:44

1M ago31:44

31:44

Kim Olson entered the healthcare field in 2005 and has since held progressive roles in Health Information Management, Performance Excellence, and most recently, as Director of Medical Staff Office and Provider Enrollment operations, where she led initiatives to streamline credentialing workflows and improve cross-functional collaboration. She’s mos…

1
Why Fun Is the Secret to Cloudflare’s Channel Success 30:15

1M ago30:15

30:15

In this episode of Changing Channels, Larry Walsh speaks with Tom Evans, Chief Partner Officer at Cloudflare, about how fostering an open, fun, and collaborative culture translates directly into partner success. Evans shares insights from his first year at Cloudflare, where he’s reshaping the company's channel strategy to accelerate growth and incr…

1
The AI Wake-Up Call MSPs Can't Ignore 49:31

1M ago49:31

49:31

Is your MSP ready for the AI revolution, or will you be left in the dust? Dive into the conversation that every managed service provider needs to hear. Summary: In this episode, we sit down with Mark, the manager of AI adoption at Hats.ai, to explore the untapped opportunities MSPs have in the rapidly evolving AI landscape. Discover how AI can tran…

1
Radical Listening with Christian van Nieuwerburgh and Robert Biswas-Diener 32:11

1M ago32:11

32:11

Prof. Christian van Nieuwerburgh (PhD) is an academic, consultant and executive coach. He is Professor of Coaching and Positive Psychology at the Centre for Positive Health Sciences at RCSI University of Medicine and Health Sciences (Ireland) and Consulting Professor for Growth Coaching International, a provider of coach training and consultancy fo…

1
Surviving 2025: The Death of Non-Profitable MSPs 46:17

1M ago46:17

46:17

Curious why your MSP isn't growing as expected? You're not alone. Let's uncover the harsh truths holding many MSPs back from real success. Summary: In this episode of MSP Insider, Nick Wolf, a seasoned expert in the MSP sector, dives deep into the mindset, beliefs, and practices that can make or break your MSP growth journey. From flawed sales stra…

1
100. A Conversation with AI 10:30

1M ago10:30

10:30

Our 100th episode! In this forward-thinking episode of Raising Tech, host Matt Reiners sits down with a unique guest, AI itself to explore the evolving role of artificial intelligence in the senior living industry. Together, they cover how AI is enhancing daily life for residents, reducing staff burnout, and helping operators make smarter decisions…

1
Don’t Say Um with Michael Chad Hoeppner 32:11

1M ago32:11

32:11

Michael Chad Hoeppner is the Founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations the communication skills to reach their highest goals in work and life. Michael has worked with some of the world’s most influential companies and leaders, across a wide range of industries, universities, and professiona…

1
How Sophos is Rewarding MSP Commitments 29:57

2M ago29:57

29:57

In this episode of Changing Channels, Larry Walsh sits down with Chris Bell, Senior Vice President of Global Channels, Alliances, and Business Development at Sophos, for an inside look at MSP Elevate—the company’s bold new program designed to reward committed partners with richer margins, exclusive capabilities, and unmatched growth potential. Bell…

1
Brainstorms, Banter, and Bloopers 38:35

2M ago38:35

38:35

It’s the 100th episode of SolarWinds TechPod! Join hosts Chrystal Taylor and Sean Sebring as they celebrate this milestone by going behind the scenes of the podcast. From the infamous "host curse" to their favorite guests, funniest moments, and the magic of production, this candid conversation reveals what it really takes to bring TechPod to life. …

1
Why Every MSP Needs a Disney Experience Approach 1:42:12

2M ago1:42:12

1:42:12

Discover the hard truths about how MSPs sabotage their growth with common misconceptions in sales and operations. If you're tired of hitting growth plateaus, this episode is a wake-up call. Summary: In this transformative episode, we dive deep into the operational challenges and cultural gaps that inhibit MSP growth. Our guest, Dean, reveals why th…

1
Ping: The Secrets of Successful Virtual Communication with Dr. Andrew Brodsky 30:22

2M ago30:22

30:22

Andrew Brodsky—a Harvard Business School doctoral graduate, award-winning business professor, management consultant, and expert in virtual communication at The University of Texas at Austin—has dedicated his career to unraveling the intricacies of virtual communication. Diagnosed with cancer as a teenager, his treatment led to a lifelong immune def…

1
99. Resident Exclusive- All About Windows 11 12:15

2M ago12:15

12:15

In this Resident Exclusives episode, Jason Prado walks you through everything you need to know about upgrading to Windows 11. Whether you're unsure if your device is eligible or you’re wondering what makes Windows 11 different, this episode covers it all. 🧠 What You’ll Learn: Why upgrading to Windows 11 matters (Hint: Windows 10 support ends Octobe…

1
Struggling to Scale? The MSP Owner’s Dilemma Explained 33:33

2M ago33:33

33:33

Are you an MSP leader grappling with stagnation and scaling hurdles? Discover the hard truths and transformative insights that are holding you back in today’s cluttered market. Summary: Join us in this episode of MSP Insider as we dive into the core challenges MSP owners face in scaling their business. Ron Losavsky shares his extensive coaching exp…

1
3rd Edition of Humble Inquiry with Peter A. Schein 41:02

2M ago41:02

41:02

Peter A. Schein is the co-founder and CEO of OCLI.org in Menlo Park, California. He is a contributing author to the 5th edition of Organizational Culture and Leadership (2017). With Edgar H. Schein he is co-author of Humble Leadership (2018, 2nd ed. 2023), The Corporate Culture Survival Guide, 3rd ed. (2019), Humble Inquiry, (2nd ed. 2021 and 3rd e…

1
The evolution of MSPs: Evolve or get left behind. 38:25

2M ago38:25

38:25

Dive deep into the changing tides of the MSP industry, where private equity's influence and the evolving nature of industry events are reshaping how MSPs scale and succeed. Summary: In this episode of MSP Insider, Jeff and Gene explore the strategic shifts that are redefining the MSP landscape. From the impact of private equity and the importance o…

1
98. Mary Furlong on the Future of Aging and Innovation in Senior Living 30:27

2M ago30:27

30:27

Matt Reiners sits down with Mary Furlong, a pioneer in the longevity and aging tech space. Mary shares her inspiring journey from writing a book to founding multiple companies and raising over $300 million to improve the lives of older adults. They explore how aging is becoming a hotspot for venture investment, discuss major demographic shifts, and…

1
Scientific Thinking on our thinking with Kelly Mallery 28:54

2M ago28:54

28:54

I’ve spent my career helping teams and leaders navigate change—not by pushing harder, but by making the process easier, smarter, and, dare I say, even enjoyable. As the Operational Excellence Leader for two Viant Medical sites (New Hampshire and Michigan), I drive continuous improvement in high-stakes manufacturing environments. But my real passion…

1
Autodesk Goes All In on the Agency Model 27:07

2M ago27:07

27:07

Autodesk has overhauled its channel strategy by moving to an agency model, where the company handles transactions directly while partners focus on delivering post-sale value. The change provides Autodesk with greater pricing and data control, reduces the administrative burden for partners, and enhances the customer experience through streamlined sy…

1
MSP Automation: Unlocking Efficiency with AI With Ashley Cooper 55:11

2M ago55:11

55:11

In this episode of MSP Insider, we're diving deep into the often overlooked but massively impactful world of open source and how it's revolutionizing the MSP industry. Summary: Learn how community-driven resources and open source tools can transform your MSP, streamline operations, and enhance service delivery. Plus, discover why AI isn't just a bu…

1
Making Lean and Continuous Improvement Work with Darren Walsh 29:35

2M ago29:35

29:35

Darren Walsh is Director & Leadership Coach at Making Lean Work Ltd. A leading management consultancy specializing in helping business leaders and managers unlock the transformative power of continuous improvement. He has over 30 years of experience, working with some of the best in automotive, aerospace, medical devices, energy, technology, financ…

1
The Mindset Shift: IT Operations to Security 50:23

2M ago50:23

50:23

In this episode, hosts Sean Sebring and Chrystal Taylor engage with actual rock star Chris Greer, a Security Engineering Manager at SolarWinds, to explore the multifaceted world of cybersecurity. Chris shares his unconventional journey from being a musician to entering the IT field, emphasizing the importance of certifications and the mindset shift…

1
From Invisible to Irresistible: Transforming Your MSP Brand With Crystal Conkle 58:11

3M ago58:11

58:11

Most MSPs don’t have a marketing problem. They have a clarity problem Crystal Conkle (CMO at The 20 MSP) breaks down what that really means—and how to fix it. If your growth feels stuck, or your marketing still sounds like everyone else… this is your episode. We cover: → Why invisibility is the real cost of copy-paste marketing → The shift from “en…

1
97. Pacemakers Dance Team- Living Proof That Age Is Just a Number 43:34

3M ago43:34

43:34

In this uplifting and high-energy episode, host Amber Bardon welcomes the dynamic and inspiring Pacemakers Dance Team, a senior dance troupe breaking barriers and shaking up aging stereotypes one dance step at a time. Ranging in age from 60 to 86, these talented performers use hip hop, jazz, and tap to inspire audiences and redefine what it means t…

1
The Block Diagram with Gemma Jones 30:34

3M ago30:34

30:34

Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a …

1
How Soft Leadership is Hurting Your MSP Success With Dale Walls 56:18

3M ago56:18

56:18

Hard truth: It’s not your tech that’s holding you back. It’s your leadership. In this episode, I sat down with Dale Walls (founder of Corsica Technologies) to break down the real reason MSPs hit a wall. It’s not lack of effort. It’s not lack of ideas. It’s lack of clarity, courage, and consistency at the top. This one covers: → The quiet cost of so…

1
96. Resident Exclusives- How To Use Uber 13:13

3M ago13:13

13:13

In this tech tutorial episode, Michael Lynn walks you through everything you need to know about using Uber. From downloading the app to booking your first ride, Michael covers it all in a clear and friendly way. He also shares pro tips for safety, setting up payment, and why linking your phone number can make your experience smoother. What You’ll L…

1
95. Doing the Most with the Least with Mike Hughes 35:37

3M ago35:37

35:37

In this episode of Raising Tech, Matt Reiners chats with Mike Hughes, Senior Executive Vice President and Chief Transformation and Innovation Officer at United Church Homes, about reimagining senior living through innovation. Mike shares his journey from AARP and healthcare tech into senior living, emphasizing the importance of a human-centered app…

1
The Secret to Meetings People Actually Enjoy with Jess Britt 27:27

3M ago27:27

27:27

Jess Britt is an executive coach and consultant who partners with leaders across sectors to transform their organizations through systematic approaches to managing people and work. She specializes in empowering senior leaders and teams in complex, dynamic environments to build collaborative, high-performing, data-driven workplace cultures using a f…

1
Ending MSP Burnout: A Mental Health Roadmap to Breakthrough 55:28

3M ago55:28

55:28

Running an MSP can feel like a never-ending sprint—until your mind and your motivation hit a wall. In this episode, I sat down with Scott Scrogin, Strategic Initiatives Director at ConnectWise, to talk about the thing no one builds a dashboard for: burnout. We covered the real stuff—what it looks like when you’re scaling fast and still feel stuck, …

1
SIM Labs in Health Care with Dr. James R. Korndorffer 31:09

3M ago31:09

31:09

James R. Korndorffer Jr., M.D., MHPE, FACS, joined the University of Texas Austin, Dell Medical School in January of 2025 and leads the continuum of medical education to train the next generation of physicians and health care professionals. In addition, he leads efforts across The University of Texas at Austin and The University of Texas System to …

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