Best Training Impact Measurement Podcasts (2025)

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Episode 407: AGA GIS and ARM Committee Work with Ben Gilman 36:03

1d ago36:03

36:03

This episode of the Pipeliners Podcast features a conversation with Ben Gilman about the American Gas Association’s GIS and Asset Records Management Committee. The discussion explores the evolution of mapping and GIS in the utility industry, the committee’s focus on improving accuracy and best practices, and the growing importance of integrating GI…

1
Unlocking SaaS growth with fast, focused customer research with Asia Orangio 41:44

2d ago41:44

41:44

Episode web page: https://bit.ly/46FFJbA ----------------------- Episode summary: In this episode of Insights Unlocked, we dive deep into the intersection of customer research, growth strategy, and fast decision-making with Asia Orangio, founder and CEO of DemandMaven. Host Lija Hogan, principal of experience research strategy at UserTesting, guide…

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Relationships First: The Unwritten Rules of B2B Sales in Japan with Dr. Greg Story, President, Dale Carnegie Training Japan | Ep 3 41:30

7d ago41:30

41:30

Welcome to Episode 3 of the Asia AIM podcast. Doing business in Japan is unlike anywhere else in the world; if you want to succeed, relationships are crucial. Today, Robert Heldt is joined by Dr. Greg Story, author of Japan Sales Mastery, to uncover why trust and long-term partnerships are vital for Japan’s B2B market. From illustrating and explain…

1
Lessons from Vanta: Scaling support through trust, education, and AI innovation 30:24

8d ago30:24

30:24

In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everyt…

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Episode 406: PHMSA’s Focus on Safety Impact with Keith Coyle 40:42

8d ago40:42

40:42

This episode of the Pipeliners Podcast welcomes back Keith Coyle, now serving as Chief Counsel at PHMSA, to discuss his new role and the agency’s current priorities. The conversation highlights leadership changes within PHMSA, the administration’s push for greater efficiency and impact, and the agency’s updated approach to rulemaking, enforcement, …

1
Why brand matters and how CMOs are playing out of position 42:38

9d ago42:38

42:38

Episode web page: https://bit.ly/3K2NcZn ----------------------- Episode summary: In this episode of Insights Unlocked, Joe Chernov, a seasoned B2B marketing leader and Executive in Residence at Battery Ventures, joins host Johann Wrede to unpack the modern CMO’s biggest trap—playing out of position. Joe shares the pivotal career moment that pulled…

1
Beyond Engagement Theater: What Drives L&D Performance 47:28

12d ago47:28

47:28

What if everything you think you know about learner engagement is wrong? Clark Quinn, renowned learning scientist and author of "Make It Meaningful," joins IDIODC to challenge conventional L&D wisdom. He reveals the research-backed approach to creating learning experiences that actually drive business results. We'll explore the critical difference …

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Episode 405: New release of SCADA Connect component of PODS with Marissa Anderson and Gary Choquette 35:06

15d ago35:06

35:06

This episode of the Pipeliners Podcast features a discussion with Marissa Anderson of Magnolia River and Gary Choquette of PRCI about the Pipeline Open Data Standard (PODS) and the new SCADA Link module. The conversation explores how PODS provides a geospatial framework for managing pipeline data, the value of linking SCADA data to precise pipeline…

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How to stop wasting research and turn customer insights into action with Jake Burghardt 37:35

16d ago37:35

37:35

Episode web page: https://bit.ly/3UXulRJ ----------------------- Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Jake Burghardt, author of Stop Wasting Research and ex-Amazon and ex-Microsoft. Together, they dive into one of the most overlooked challenges in customer research: why so much valuable insight never…

1
25 Years of Bob, Jeremy & Reality: Lessons from Building a Training Business 37:00

16d ago37:00

37:00

Send us a text What does it take to build a successful sales training business - and still be laughing 25 years on? In this special anniversary episode, Bob and Jeremy reflect on the lessons, surprises, and stories they’ve collected over a quarter of a century of running a training company. One of the biggest revelations? Learning to take business …

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Episode 404: Combining Gamification and Generative AI to Improve Training (with Survey) with Clint Bodungen 42:07

22d ago42:07

42:07

In this episode of the Pipeliners Podcast, we revisit our conversation with Clint Bodungen of ThreatGEN. The discussion focuses on the application of gamification and generative AI in professional training, specifically for enhancing cybersecurity and incident response exercises. The episode also explores a PHMSA-sponsored R&D project that is adapt…

1
Creating workplaces that work for all to thrive with Tara May 38:44

23d ago38:44

38:44

Episode web page: https://bit.ly/4fEzKXi ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan is joined by Tara May, CEO of Spirit Tech—a pioneering tech company where more than 90% of the staff are autistic. Together, they explore what it truly means to create inclusive workplaces, the bu…

1
Visual Design for Learning Performance and Accessibility 45:36

26d ago45:36

45:36

What if better visual design could simultaneously boost learning outcomes and meet accessibility requirements? Visual design expert Connie Malamed, author of "Visual Design Solutions," reveals how strategic visual choices enhance learning for everyone — then shows how to make those same visuals accessible without compromising effectiveness. We'll e…

1
Episode 403: Managing Pipeline Encroachment with Ed Hetsko 40:36

29d ago40:36

40:36

This episode of the Pipeliners Podcast features pipeline consultant and former pipeline engineer with Phillips 66, Ed Hetsko, discussing the complexities of pipeline encroachment. The conversation defines what an encroachment is and explores the challenges that arise as urban areas expand around once-rural pipelines. Hetsko also explores the variou…

1
Fin Conversations Ep3: The blueprint for scaling AI in customer service 20:04

30d ago20:04

20:04

In this episode, Senior Director of AI Support Ruth O’Brien and VP of Support Declan Ivory take you inside part two of Intercom’s AI Agent Blueprint: "Scale it." They share lessons from being the first support team in the world to deploy a generative AI agent and dive into the organizational shifts that make scaling the impact of AI possible. From …

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Optimize with empathy: Gwen Hammes on turning behavior into brand impact 30:57

1M ago30:57

30:57

Episode web page: https://bit.ly/4fEzKXi ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO…

1
Episode 402: AI based Risk Washing in Training Delivery with Rob Day 39:05

1M ago39:05

39:05

In this episode of the Pipeliners Podcast, host Russel Treat is joined by Rob Day of Cognisense to discuss AI Based Risk Washing in Training Delivery. In this episode, Rob discusses his background, as well as the relatively new risk regarding pipeline training and AI. Visit PipelinePodcastNetwork.com for a full episode transcript, as well as detail…

1
Exploring 'The Wheel': Clay’s rotational program creating future leaders through customer service 27:24

1M ago27:24

27:24

Ruth O’Brien, Senior Director of AI Support at Intercom, sits down with George Dilthey, Head of Support at Clay, to explore “The Wheel” – Clay’s 15-month rotational program that begins in customer service and develops the next generation of tech leaders. Find out more about The Wheel program here. Watch this episode on YouTube: https://youtu.be/zUw…

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Keep Call Centers In America Act- The Truth 15:18

1M ago15:18

15:18

Send us a text In this episode, we dig into the Keep Call Centers in America Act and uncover the truth behind the headlines. On the surface, it sounds like a patriotic move to keep jobs here in the U.S., but when you look closer, the story gets more complicated. We break down what the bill actually says, how it could affect American contact centers…

1
Worker Protection: The Fine Line Between Banter & Harassment | with Tina Chander 1:00:29

1M ago1:00:29

1:00:29

In this episode of the You Must Be Woking podcast, Dawn Hurst, Craig Richards and law expert Tina Chander, delve into the Worker Protection Act 2023. They break down the core provisions of the Act, explaining how it introduces new duties for employers to actively prevent harassment and discrimination in the workplace. The three discuss the broader …

1
Every (buying) decision is emotional with Talia Wolf 30:22

1M ago30:22

30:22

Episode web page: https://bit.ly/3Jjar14 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:In this episode of Insights Unlocked, host Nathan Isaacs sits down with Talia Wolf—foun…

1
Fix the Meeting: Frameworks for High-Performance L&D Teams 55:18

1M ago55:18

55:18

Let's be honest — L&D teams are drowning in meetings that feel like productivity black holes. But what if those same meetings could become your secret weapon for driving real business results? Communication expert Mike Simmons has figured out how to transform meetings from time-wasting rituals into strategic performance engines, and joins our IDIOD…

1
Navigating Japan’s SaaS Market: Localization & Partnerships with Shay Khosrowshahi, MD YuLife Japan | Ep 2 40:30

1M ago40:30

40:30

Hello and welcome to Asia AIM, the podcast that uncovers the strategies and stories driving business success in Japan and the APAC region. Robert Heldt, CEO of AIM B2B, is joined by Shay Khosrowshahi, Managing Director of YuLife Japan and Asia. From scaling a SaaS startup in the UK to leading its explosive growth in Japan, Shay reveals how to navig…

1
Episode 401: SGA Natural Gas Association Mission and Capabilities with Suzanne Ogle and Cindy Anderson 38:15

1M ago38:15

38:15

This episode of the Pipeliners Podcast features a conversation with Suzanne Ogle and Cindy Anderson from the SGA Natural Gas Association. They discuss the association's mission, which is centered on providing training and development to the natural gas industry's workforce. The discussion also touches on the organization's recent rebrand and its ro…

1
Fin Conversations Ep2: Inside The AI Agent Blueprint 20:13

1M ago20:13

20:13

We've just launched "The AI Agent Blueprint" – a two-part strategic map for launching and scaling AI in customer service. It's designed to help customer service, CX, and AI transformation leaders deploy fast, scale with confidence, and achieve meaningful business transformation with AI. In this episode, Senior Director of Human Support Bobby Staple…

1
Conversion copywriting starts with customer research 31:18

1M ago31:18

31:18

Episode web page: https://bit.ly/45oE6gF ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs chats with Chris Silvestri, f…

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Episode 400: Common Ground Alliance 811 Day and latest DIRT Report with Sarah Magruder Lyle 36:11

2M ago36:11

36:11

In this episode of the Pipeliners Podcast, Sarah Magruder Lyle of the Common Ground Alliance returns to discuss 811 Day and the latest insights from the annual DIRT report. The conversation explores systemic challenges in underground utility damage prevention, including inconsistent regulations, outdated mapping, and underutilized technology. Liste…

1
A magician's take on message testing and marketing clarity 35:34

2M ago35:34

35:34

Episode web page: http://bit.ly/472L2m0 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What do magicians and marketers have in common? A lot more than you think. In this episode of Insights U…

1
The Great Training Transformation: Adapt or Become Irrelevant 49:55

2M ago49:55

49:55

The future of workplace training is arriving faster than anyone predicted, and Donald H Taylor has a shocking forecast: traditional training courses have just 2-5 years left before they become extinct. Drawing from his latest Global Sentiment Survey and decades of L&D expertise, Donald will reveal how personalization, coaching/simulation and learne…

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Episode 399: Leadership in the High Reliability Organization with Mike Mercer 39:39

2M ago39:39

39:39

In this episode of the Pipeliners Podcast, Russel Treat is joined by Mike Mercer from the High Reliability Group to explore what it means to be a high-reliability organization (HRO). The conversation covers how leadership, culture, and standardized processes contribute to safety and performance in high-consequence industries like nuclear and pipeli…

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Workplace Disability Inclusion: From Compliance to Empowerment | In The Spotlight with Kate Nash OBE 54:59

2M ago54:59

54:59

In this episode of "You Must be Woking", hosts Dawn Hurst and Craig Richards sit down with renowned disability inclusion advocate Kate Nash OBE. The conversation opens by examining the multifaceted nature of disability inclusion — highlighting the need for accessible environments and, importantly, organisational cultures that foster belonging and r…

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UX for startups: MVP tips and common design mistakes 37:51

2M ago37:51

37:51

Episode web page: https://bit.ly/4kYTrdD ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, we sit down with UX veteran and startup advisor Oksana Kovalchuk to explore the common…

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Reinventing QA and Training for the AI Era 33:02

2M ago33:02

33:02

As AI agents deflect more and more customer conversations, support teams are being thrown straight into the deep end. In this episode of The Ticket, Senior Director of Human Support at Intercom Bobby Stapleton chats with Mark Hughes, Co-Founder and CEO of SolidRoad - an AI-first training and QA platform transforming how CX teams ramp, upskill, and …

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Episode 398: Revised API 1161 Operator Qualification with Scott Sanders and Chrystah Carter 40:37

2M ago40:37

40:37

In this episode of the Pipeliners Podcast, host Russel Treat is joined by Scott Sanders of Enbridge and Chrystah Carter of Plains to discuss the recently revised API Recommended Practice 1161, which provides guidance on Operator Qualification (OQ) for hazardous liquid pipelines. The conversation covers the history and purpose of the OQ rule, the co…

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Why trust drives great customer experience with Mark Slatin 26:21

2M ago26:21

26:21

Episode web page: https://bit.ly/4eZNwDS ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to consistently deliver exceptional customer experiences? In this episode of Insights…

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Make Learners Want It: Marketing 101 for L&D Rebels 48:42

2M ago48:42

48:42

L&D’s relevance crisis is here — and hope isn’t a strategy. Marketing expert Ashley Hinchcliffe flips the script on traditional learning functions with the People Impact Loop™, a bold framework to transform L&D from content factories to business-critical enablers. Discover why learner-centric buzzwords fall short, how to design initiatives employee…

1
Cracking B2B Marketing in Asia: How AIM’s Adapt-Implement-Maximize Framework Wins Japan & APAC | Ep 1 38:40

2M ago38:40

38:40

B2B marketing in Asia, Japan localization, APAC demand gen, and cultural nuance headlines this kickoff episode of the Asia AIM Podcast. Join AIM B2B CEO Robert Heldt and COO Sam Bird as they break down what it really takes to build trust, localize content, and accelerate revenue in JapaTa n and the wider APAC region. From the inside scoop on AIM’s …

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Episode 397: Managing Geomorphic Risk (Water Crossing Risk) with Jeff Barry 36:52

2M ago36:52

36:52

In this episode of the Pipeliners Podcast, host Russel Treat is joined by Jeff Barry to discuss the complex topic of managing geomorphic and hydrotechnical risk at pipeline water crossings. Jeff shares insights from his background in hydrology and sediment transport, highlighting how natural river processes like scour, erosion, and channel migratio…

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Why shopper behavior is changing and what brands can do with Devora Rogers 19:44

2M ago19:44

19:44

Episode web page: https://bit.ly/3U80YeU ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Devora Rogers, Chief Strategy Officer at Alter Agents and co-auth…

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Asia AIM Trailer 4:18

3M ago4:18

4:18

B2B marketing in Asia starts here. Discover APAC growth strategies, brand localization, PR, ABM and demand generation in Japan and across Asia-Pacific. The Asia AIM Podcast is your front row seat to the strategies, stories and successes powering today’s most innovative B2B brands in Japan, Southeast Asia and the wider APAC region. From generating d…

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Selling Biases: Are You Taking Choices Away From Customers? 31:10

3M ago31:10

31:10

Send us a text Sales managers & salespeople: Be honest - have you ever assumed a customer wouldn’t go for the higher-priced option so you left it out altogether? You might be losing more sales than you think. It’s easy to filter choices for customers based on your own biases or assumptions, often without realising you’re doing it. But when you take…

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Episode 396: API’s Pipeline SMS Contractor Assessment Program with Colin Frazier 37:20

3M ago37:20

37:20

In this episode of the Pipeliners Podcast, Colin Frazier from API returns to discuss the latest on API's Operator and newly launched Contractor Assessment Programs. The conversation explores the evolution, structure, and goals of the contractor-focused initiatives, emphasizing the importance of continuous improvement and collaboration between opera…

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How empathy in marketing can unlock your brand’s higher purpose 33:10

3M ago33:10

33:10

Episode web page: https://bit.ly/4lcY2tG ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to make marketing truly meaningful? In this episode of Insights Unlocked, we sit down…

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Fin conversations ep1: The Secret to Sustaining 75%+ AI Resolution Rates 19:17

3M ago19:17

19:17

How do you keep your AI agent accurate when the product changes every week? Bobby Stapleton, Senior Director, Human Support, Intercom, chats with Ruth O’Brien, Senior Director, AI Support, Intercom, about how Intercom’s support team maintains 75%+ resolution rates - from the processes behind new product launches to the culture of continuous improve…

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Immersive by Design: Making Mixed Reality Part of the Blend 52:09

3M ago52:09

52:09

Immersive tech isn't just cool. It's useful. And more importantly, it fits right into the blended learning you're already building. In this IDIODC session, Destery Hildenbrand, a Learning Technology Consultant and Immersive Technology Evangelist, will walk you through integrating mixed reality, such as AR and MR, into your learning experiences. We'…

1
Woke News 3 1:09:57

3M ago1:09:57

1:09:57

In this episode of 'You Must Be Woking', hosts Craig Richards and Dawn Hurst delve into pressing issues surrounding diversity and inclusion. They discuss the recent Supreme Court ruling on biological women, the Louise Casey report on grooming gangs, and the implications of cyberbullying through platforms like Tattle. The conversation also touches o…

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Episode 395: Next Generation Pipelines Research and Development Act with Rep. Randy Weber 32:40

3M ago32:40

32:40

In this episode of the Pipeliners Podcast, host Russel Treat speaks with U.S. Representative Randy Weber of Texas about his background, the energy profile of his district, and his motivation for co-sponsoring the Next Generation Pipeline Research and Development Act. Their conversation explores the strategic importance of energy infrastructure on t…

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Winning with zero-click marketing starts with customer empathy 49:22

3M ago49:22

49:22

Episode web page: https://bit.ly/4lhHPCW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Rand Fishkin, co-founder of SparkToro and marketing industry icon…

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How a “Bot Wrangler” uses AI to scale support without compromise 28:55

3M ago28:55

28:55

Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O’Brien, Senior Director, AI Support at Intercom to share how his team blends AI and human support to deliver a high-quality experience at scale. Follow the people https://www.linkedin.com/in/ruthieob/ https://www.linkedin.co…

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Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions 14:57

3M ago14:57

14:57

Send us a text This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me. We dive into a wide-ranging conversation covering: The new leadership vision at NICE and what it means for the future Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both The evol…

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Training Impact Measurement Podcasts

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