S03E10 (#338). About 15 years ago Katrina Alcorn suffered from burnout while managing a team of designers and raising a family. Drawing from her own experience, Katrina highlights during our conversation the importance of autonomy, connection, as well as purpose in the workplace. We discuss the ways in which burnout can be avoided and how to create…

S03E09 (#337). Cal Thompson, VP of Product Design and Research at Headspace, joins us to talk about the evolution of Headspace from a pure mindfulness app to a comprehensive mental health platform, including health coaches and therapists. We chat about Headspace’s internal culture and how they manage being a healthy workplace as a health company. W…

S03E08 (#336). Inspired by feedback from his booked UX for beginners, Joel Marsh has written UX for business. A comprehensive guide for designers navigating real-world challenges. We talk to him about his own journey from design principles to practical business applications. We chat about Joel’s VDP methodology: Value, Diagnosis, and Probability, e…

S03E07 (#335). Lou Downe, author of Good Services and former director of design for the UK government joins us in this episode. We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design? Among the topics we discussed were: The complexity of modern services and the complete reliance on infrastructure, a…

S03E06 (#334). Aarathi Krishnan is an international aid expert, specialising in humanitarian futures and strategic foresight. In a world where the sets of rules that have governed us as humanity are rapidly changing, how will we know if the solutions that we are designing now are going to be fit for purpose? Aarathi pushes the importance of account…

S03E05 (#333). A linkshow. James and Per discuss two articles they’ve stumbled on. This time we feature articles about things that slow down your website’s experience and why you can’t do anything about it plus the concept of “failing early” but not in a “failing fast” startup way. Article one is Six things that slow down your site’s UX (and why yo…

S03E04 (#332). Two years on from when Sheryl Cababa released Closing The Loop, her book about systems thinking for designers, we hear Sheryls reflections and insights about what she’s learnt during that time and we grapple with the challenge of applying system thinking as designers “out of the box”. We work in a complex space, with many complex as …

S03E03 (#331). Your destiny isn’t tied to a role. You were a person before your role. Leadership expert and strategist Christina Joy Whittaker talks to us about the murky middle, a phenomenon rooted in misalignment and purpose and quite distinct from imposter syndrome which is rooted in confidence. Christina shares her personal journey from corpora…

S03E02 (#330). Oobah Butler, journalist and filmmaker known for his prankster antics, joined us to discuss his work, including “The Great Amazon Heist” and “The Shed at Dulwich”. Oobah highlights the relative ease of manipulating algorithms, such as TripAdvisor and Amazon, to boost fake products’ rankings. We also discussed the broader implications…

S03E01 (#329). In the first episode of Season Three, James Royal-Lawson and Per Axbom discuss the concept of dark mode, its benefits, and its implications for UX design, user experience and accessibility. We delve into the European accessibility directive, and the EN 301 549 European standard which includes a section on user preferences, requiring …

Chief Policy and Public Affairs Officer at the Center for Humane Technology, Casey Mock joins Johanna for a discussion on incentives for building safer and more humane technology. Casey and Johanna discuss designing platforms for people and not just profit, how to realign incentives in tech using the well-established concept of legal liability, wha…

Angie Abdilla, Professor and the ANU School of Cybernetics, founder of Old Ways, New, and co-author of the Indigenous Protocols for Artificial Intelligence, joins Johanna for an exploration of Indigenous Knowledge and the lessons we can all draw from it. Angie and Johanna talk about the value of viewing technology, science, and engineering through …

Taiwan’s inaugural Digital Minister, Audrey Tang, and author and founder of RadicalxChange Glen Weyl, join Johanna for an in-depth conversation on utilising technology to reduce division,improve governance, and regulate and the speed of innovation Audrey and Glen share their inspiring stories of grass-roots political action turned tech revolution a…

Brendan Dowling Australia's Ambassador for Cyber Affairs and Critical Technology is Johanna's guest for this episode of Tech Mirror. Join them as they unravel the complexities of cyber diplomacy and Australia’s role in shaping tech policy on the global stage. The pair explore the intricacies of international tech alliances, the challenges, and moti…

This is an update to let you know that we are delaying the start of season 3 as Per is soon to have a heart operation. We’re aiming now to start Season 3 in the new year, once Per has recovered. Per is currently in preparations to undergo open-heart surgery in about a month’s time,... The post A heartfelt update from James and Per ❤️ appeared first…

Carly Kind assumed her role as Privacy Commissioner in February this year. In this episode of Tech Mirror, Commissioner Kind and Johanna traverse: what motivated Carly to accept the role (hint: it’s an exciting time in privacy in Australia) how the reinstated role of Privacy Commissioner works within the broader Office of Australia Information Comm…

This is an update to let you know that we have reached the end of Season 2, a sensible 10-month season this time rather than more than 10 years! It’s time for us to take a short break before we kick off Season 3 on August 9th. We are already busy with planning the episodes... The post Season 3 update from James and Per appeared first on UX Podcast.…

S02E18 (#328). Over ten years have passed since the first edition of Steve Portigal’s legendary book Interviewing Users was released. Together with Steve, we reflect on how user research has evolved during the past decade, and how the importance of user research in order to understand people and their needs is still crucial. We discuss... The post …

S02E17 (#327). A linkshow. James and Per discuss two articles they’ve stumbled on. This time we feature articles about how certain features of e-commerce sites have to go, and how a design mistake impacted civic engagement in Iceland. Article one is The lazy load, endless scroll, and color slicing have to go by Bethany Sadler-Jasmin. “UX... The pos…

S02E16 (#326). Nathan Shedroff, author of A Whole New Strategy, talks to us about how we as designers can have strategic impact. Through an expanded understanding of the context you are working within, and building both situational and operational awareness, we can bridge the gap between design and business. We look at how some of... The post Strat…

S02E15 (#325). Ellen Lupton, designer, educator and author, helps us stock up our toolbox of design principles and methods, starting off with storytelling in visual design, and the “rule of three” before we move on to linear and non-linear experiences. Will we follow the rule of three and have a third topic? We talk about... The post The rule of th…

Frances Haugen came to the world’s attention in 2021 as a whistle-blower, after filing a series of complaints about Facebook (now Meta) with the U.S. Federal Government about the harms caused by their business practices. She now works to champion accountability, transparency, and driving social media for the common good. In this new episode of Tech…

S02E14 (#324). A slightly different episode to usual. Eva-Lotta Lamm joins us to hold a visual thinking sketching workshop – Eva-Lotta, James and Per have fun going through three sketching exercises set by Eva-Lotta that can help you with your creativity, team-building, visual thinking and much more. Grab some pens, and perhaps even a couple... The…

We’re excited to announce that the Tech Mirror Podcast will be returning to its regular scheduling very soon - we’re cooking up a great season with an all-star line-up of guests, so stay tuned! In the interim, here’s a quick update on what TPDC has been doing for the past few months. In particular, we’re especially excited to tell you about our bra…

S02E13 (#323). We are in the age of design-driven change. Maria Giudice joins us to talk about being changemakers – How we can design change in a complex world. We start by looking at the history of change management and how we are now firmly in the age of design-driven change and that requires change... The post Change leadership with Maria Giudic…

S02E12 (#322). Asking the right question and wanting to get a good response. How do we handle that as researchers? Meena Kothandaraman joins us to talk about our curiosity as researchers, the different lenses of inquiry we can apply from exploratory to validation. We talk as well about being curious and the skill of getting... The post The right qu…

S02E11 (#321). How do we know when to trust a system? Carol Smith leads the Trust Lab team at Carnagie Mellon Universty, where they conduct research into making trustworthy, human centered, and responsible AI systems. Our conversation highlights the importance of guardrails and ethical considerations in AI development, as well as to ask the right..…

S02E10 (#320). What does it mean to own something? We talk with David about the concept of ownership, going beyond the legal definition and into the wider concept of ownership and how digital artefacts lead us to re-think and re-evaluate some of the concepts that we have previously relied on. We talk about copyright, creative... The post Digital Ow…

S02E09 (#319). A linkshow. James and Per discuss two articles that have caught their attention. The articles in this episode are about pragmatic discovery; delivering value to projects, and how UX Strategy should focus on, understand, and design, across all touchpoints, for the users – Experience strategy. Article one is Don’t get stuck in discover…

S02E08 (#318). Zoë has been researching the history of some of the creative thinking methodologies we use as designers. In this episode she takes on a journey back to the origins of brainstorming, the double diamond, and design thinking. It turns out that the origins, and even the criticisms, of these methodologies go back further... The post Lost …

This is a special episode of Tech Mirror on the imperative to protect civilians from digital threats during war. Johanna is in conversation with Dr. Cordula Droege, Chief Legal Officer and Head of the legal division of the International Committee of the Red Cross (ICRC), and Dr. Tilman Rodenhäuser, Thematic Legal Adviser at the ICRC. The trio discu…

Curious about the future of privacy in Australia? Join us as we delve into the world of privacy regulation in Australia. Our expert panel shares their thoughts on the Government’s response to the Privacy Act Review Report. It’s a follow-up to episode #22 ‘Privacy is Not Dead’. Returning guest Anna Johnston, founder and Principal of Salinger Privacy…

S02E07 (#317). A slightly different linkshow featuring two articles, one by James and one by Per. The articles in this episode are about how the experience of a delayed flight highlights the wider impact of poor service design, and how the way in which you type can reveal who you are. Article one is Final... The post Hidden dilemmas appeared first …

S02E06 (#316). Reflections and Lessons from heathcare design. Kim Goodwin has spent many years working within the healthcare industry. We discuss design principles used in healthcare and how they are transferrable across industries, as well as how designers should be more accountable. We also talk about enterprise design, traceability, accountabili…

Ever wish you could sit down with a real-deal AI technologist and ask them what’s on earth is going on? In this double-episode of Tech Mirror, Johanna chats with Bill Simpson Young and Tiberio Cataneo, CEO and Chief Scientist at Gradient Institute. This independent, non-profit research institute works to build safety, ethics, accountability and tra…

Ever wish you could sit down with a real-deal AI technologist and ask them what’s on earth is going on? In this double-episode of Tech Mirror, Johanna chats with Bill Simpson Young and Tiberio Cataneo, CEO and Chief Scientist at Gradient Institute. This independent, non-profit research institute works to build safety, ethics, accountability and tra…

In this joint episode of Tech Mirror and the National Security Podcast, Anu Bradford and Johanna Weaver join Jennifer Jackett to discuss the global impact of technological advances, the challenges and opportunities they bring, and the evolving landscape of tech regulation. Anu Bradford is a Henry L. Moses Professor of Law and International Organiza…

S02E05 (#315). Death by screens. Presenting high stakes design work with Ben Sauer. We talk about how presenting is an experience that needs to be designed, and we discuss some of the ways in which you can approach crafting a presentation experience and become better at communicating your design work. As we have moved from... The post Presenting de…

S02E04 (#314). Sci-fi and AI. Over a decade on from our first chat with Chris and Nathan, after the publishing of their book Make It So – Interaction Design Lessons from Science Fiction, Per and James found themselves with the opportunity at UXLx to talk to Chris and Nathan again. Our conversation starts with AI... The post Make it more so with Chr…

Recorded on location in the margins of NetThing and the Asia Pacific Internet Governance Forum. Johanna, and guest co-host Tanvi Nair, canvass how the internet actually works, and what the internet of the future might look like, with a stella line up of guests, including: Jordan Carter, Head of Policy at au.DA Senator Jana Stewart, Senator for Vict…

S02E03 (#313). A linkshow featuring two articles that have grabbed James and Per’s attention. The articles in this episode are about the need for low-carbon and sustainable computing and CSS media features that can be used for detecting user preferences and creating more inclusive experiences. Article one is Frugal computing: developer perspective …

S02E02 (#312). Torrey Podmajersky, author of Strategic Writing for UX, joined us to help us get the words to work. Together with Torrey we highlight the importance of giving our work context as well as establishing a shared vocabulary. We also talk reflect about how the focus on graphical design comes a the expense of... The post Get the words to w…

Johanna speaks with Alice Dawkins, Executive Director of Reset.Tech Australia, an independent, non-partisan policy initiative wrestling with questions about online harms & safety, digital information markets, democracy and tech accountability. In a wide-ranging conversation, the pair discuss topics including: Alice’s experience in Myanmar working w…

S02E01 (#311). Donna Lichaw takes us on another enthrawling journey in our latest podcast interview with her. This time Donna helps us understand the value of finding out your superpower and becoming a superhero. What’s all that got to do with leadership? Listen along and find out. We discuss how there is so much expectation... The post The leader’…

Johanna speaks with Evelyn Douek, assistant Professor at Stanford Law School (and former corporate lawyer in Australia), about the public and private regulation of speech online. The pair discusses: the private and public regulation of speech online why 'everything is content moderation' and what it might mean to take a systems thinking approach th…

In this episode Johanna speaks with author and journalist Tracey Spicer about her new book, Man-made: how the bias of the past is being built into the future. The book explores the history of discrimination in technology and the importance of diversity and inclusion in today's tech ecosystem. Spicer makes a case for a new social contract, one that …

We’ve got an update for you about season 2 of UX podcast. After our 10-year long first season, we’re soon back for season 2. August 11th 2023 will see the first episode of the new season released. We’ve been busy recording interviews and getting things set for the next season. The first batch of shows... The post Season 2 update from James and Per …

In this episode of Tech Mirror, Johanna is in conversation with Gina Cass-Gottlieb, Chair of the ACCC (Australian Competition and Consumer Commission), one of Australia’s lead regulators in the area of technology and digital platforms. In a wide-ranging conversation the pair discuss: the ACCC’s Digital Platform Services inquiry 2020 – 2025, how reg…

Johanna speaks with Brett Solomon, co-founder and Executive Director of Access Now, about the state of digital rights in 2023. The pair discuss critical issues including internet shutdowns, the growth of the surveillance industry, and Australia’s role in defending human rights in the digital era. The conversation took place in the lead-up to the 12…

In this episode of Tech Mirror, Johanna speaks to Nitin Pai, co-founder and director of the Takshashila Institution, an independent think tank and school of public policy based in Bengaluru. In a thought-provoking conversation, the pair discuss the complex relationship between the tech industry and government, the global contest between open and cl…