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Loan Officer Leadership Podcast is one of the top podcasts in America with your host Steve Kyles. Each episode is jam-packed with STRATEGY and TOOLS to grow your business and leadership. Our purpose is to help you close more loans in less time. If you are ready to close more loans with fewer headaches, visit FreedomPlanningCall.com today to schedule a FREE strategy call.
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Mortgage Lending Mastery
Lady Jen Du Plessis: Coach, International Speaker, Best Selling Author
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Level up your mortgage and real estate career with actionable strategies and real results. Mortgage Lending Mastery is your go-to podcast for personal and professional growth, tailored specifically for industry professionals. Host Lady Jen Du Plessis delivers expert insights, proven tactics, and inspiring conversations to help you stop talking, start taking action, and achieve mastery in your business. Ready to work smarter, grow faster, and stand out in a competitive market? Tune in to Mort ...
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425. The Real Reason You’re Stuck at 6 Loans a Month (And It’s Not What You Think)
16:03
16:03
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16:03
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. If you’ve been hovering around 5–7 loans a month and can’t seem to break through, this episode is going to shift everything. The problem isn’t lack of effort. It’s lack of structure. In this episode, your host, Steve Kyles explains why m…
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Mastering Impressions: How to Make Every Interaction Count with Lady Jen Du Plessis
11:51
11:51
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11:51
In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis delves into the significance of first and last impressions in business. Sharing personal anecdotes and professional insights, she emphasizes the need for constant awareness and course correction to ensure a lasting positive impact. Tune in to learn actionable strategies that can eleva…
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424. How Top Producers Get 2–3 Referrals a Day from Their Sphere
15:31
15:31
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15:31
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your host, Steve Kyles dives deep into how top-producing loan officers are generating 2 to 3 referrals every single day from their sphere of influence. He shares a proven daily success plan that focuses on meaningful con…
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423. Your Database Is a Goldmine (You’re Just Not Digging)
13:22
13:22
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13:22
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your host, Steve Kyles shares how top producers consistently close 8–10 loans a month without buying leads, cold-calling, or chasing. The secret? Structure, not hustle. You’ll hear what happened when over 4,000 outbound …
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Building a Structured Mortgage Practice for Rapid Growth with Lady Jen Du Plessis
20:49
20:49
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20:49
In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis dives into the essential topic of struggle versus structure. Drawing from her wealth of experience in the mortgage industry, she discusses the importance of structure in achieving business success and breaks down practical tips for efficient time management and prioritization. Tune in…
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422. Why Most Loan Officers Waste Their Database (and What to Do About It)
11:57
11:57
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11:57
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. If you’re not getting at least 2–5 loans a month from your database, you’re leaving serious money on the table. In this episode, your host, Steve Kyles breaks down why most loan officers miss out on consistent, referral-rich business—and…
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Mastering Business Mindset: Caring Without Carrying with Lady Jen Du Plessis
7:39
7:39
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7:39
Join Lady Jen as she discusses the difference between caring about your clients and carrying the weight of their decisions. She shares personal anecdotes and strategies on how to stay positive and professional even when deals fall through. Tune in to learn how to focus on what you can control and grow your mortgage lending business effectively. ___…
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421. AI in Mortgage and All Things Tech with Chris Johnstone
20:55
20:55
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20:55
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your host, Steve Kyles and Chris Johnstone break down how AI can help loan officers scale agent outreach, answer inbound calls, and book more qualified appointments—without losing the personal touch. They talk about usin…
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Building Your Real Estate Empire in New York City with Ellen Silverman
33:59
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In this episode, Ellen Silverman inspires listeners by discussing the importance of pursuing one's entrepreneurial aspirations despite the inherent risks. She emphasizes the brevity of life and the value of taking chances in business. Tune in to hear her motivational words and insights for aspiring business owners. ______________________ Connect wi…
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420. I Bet You Didn’t Know: 5 Ways to Turn No’s Into Funded Loans with Allison Johnston
11:53
11:53
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11:53
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your hosts, Steve Kyles are joined by Allison Johnston—President of Success Mortgage Partners and the queen of turning no’s into yeses. They break down five overlooked ways to save tough deals, from getting DPA exception…
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419. 13 Conversations a Day = 8+ Loans a Month: The Proven Formula
14:56
14:56
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14:56
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your hosts, Steve Kyles and Frank Garay unpack the real results from our recent Call Stars 50 Blitz—nearly 4,200 outbound calls, over 1,800 conversations, 323 referrals, and 46 appointments in a single day. They break do…
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Mastering Priority Management: Time Blocking vs. Activity Blocking with Lady Jen Du Plessis
13:23
13:23
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13:23
In this episode of Mortgage Lending Mastery, host Lady Jen Du Plessis delves into time blocking versus activity blocking. She explains how intentional, priority-driven activities can significantly move the needle in your business. Learn actionable strategies for managing your priorities effectively and ensure every action you take contributes to yo…
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418. Why 50 Conversations a Day Will Change Your Business
8:46
8:46
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8:46
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your hosts, Steve Kyles and Frank Garay talk about the game-changing impact of having 50 real conversations a day—with people you already know and have relationships with. They unpack how community and accountability are…
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417. 21 Closings This Month: The Six Keys to High-Volume Success with Brittany
29:56
29:56
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29:56
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. What does it take to consistently close 20+ loans a month? In this episode, your host, Steve Kyles sits down with Brittany who shares the six things that have helped her reach 21 closings this month, including the three must-do activitie…
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Turning Competitors into Collaborators with Lady Jen Du Plessis
10:20
10:20
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10:20
In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis explores the critical balance between competition and collaboration within the mortgage industry. She shares personal anecdotes and strategies on how networking with competitors can be beneficial for all parties involved. Tune in to learn actionable insights that can help you advance …
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416. What 50 Conversations in 1 Day Taught Me: Winning the Game (Part 3 of 3)
11:01
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11:01
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. Not everyone hit 50 calls, but they still won the game—because momentum beats hesitation every time. In this episode, your host, Steve Kyles talks about why some don’t hit their goal, but they still win, how your story inspires others, a…
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415. What 50 Conversations in 1 Day Taught Me: It's Not Just Calls (Part 2 of 3)
14:48
14:48
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14:48
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. Making calls isn’t enough—you need conversations that convert. In this episode, your host, Steve Kyles dives into why first calls are never great, but they get better, why the right script matters, and how having a clear call to action c…
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The Secret to Effective Management: Moving from Expecting to Asking with Lady Jen Du Plessis
17:58
17:58
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17:58
In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis dives into the critical difference between asking and expecting in business and personal relationships. She shares insights from her management cycle to help set clear expectations, inspect progress, and provide feedback. Discover how to create mutual agreements that avoid resentment …
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414. What 50 Conversations in 1 Day Taught Me: The Power of Taking Massive Action (Part 1 of 3)
12:31
12:31
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12:31
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. What happens when you commit to 50 Talk To’s in a single day? Everything changes. In this episode, your host, Steve Kyles breaks down why action builds confidence, how taking massive action brings clarity, and why most loan officers are …
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413. The Missing Link: How to Ask for the Business and Convert More Deals
7:04
7:04
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7:04
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. Are you making the calls, having the conversations, and still not seeing the results you want? One of the biggest gaps in most loan officers’ businesses isn’t effort—it’s intentionally asking for the business and tracking the activity. T…
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Transforming the Mortgage Industry with Innovative Tools with Shawn Brown
47:37
47:37
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47:37
In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis is joined by mortgage expert Shawn Brown to discuss the intricacies of mortgage lending. Shawn shares his innovative approaches, including the creation of Mortgage Maker, and touches upon effective strategies for relationship building with realtors, borrowers, and other referral partn…
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412. From 2 to 8 Loans: How Greg Kohlhagen Continues to Grow His Business
22:15
22:15
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22:15
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your host, Steve Kyles sits down with Greg Kohlhagen, who went from closing just two loans a month to eight closings this month. Greg breaks down the three key things he focused on to grow his business and maintain momen…
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411. Mastering Organic Social Media: How to Influence Targeted Markets and Drive Real Results with Chelsea Gardner
21:00
21:00
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21:00
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. Are you posting on social media but not seeing the results you want? In this episode, your host, Steve Kyles sits down with Chelsea Gardner to break down how loan officers can leverage organic social media to grow their reach, build infl…
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The Difference Between Reacting and Responding with Lady Jen Du Plessis
10:02
10:02
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10:02
In this episode of Mortgage Lending Mastery, Lady Jen Du Plessis explores the critical difference between reacting and responding in business decisions. She delves into the importance of emotional intelligence for long-term success and shares insights on how thoughtful decision-making can positively impact both personal and professional growth. ___…
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410. Transforming Your Calls: The Power of High-Impact Conversations
16:27
16:27
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16:27
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your hosts, Steve Kyles and Frank Garay dive deep into the art of asking for referrals strategically. They discuss the importance of having a clear desired outcome for every call and how the way you ask can significantly…
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409. 83% of No’s Can Be Saved—Allison Johnston Shows You How
13:34
13:34
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13:34
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. Most loan officers take a "no" at face value, but what if you could turn 83% of those no’s into yes’s? In this episode, your host, Steve Kyles sits down with Allison Johnston, president of Success Mortgage Partners, who breaks down real-…
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Pennies vs. Quarters: Maximizing Your Business Efficiency with Lady Jen Du Plessis
16:18
16:18
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16:18
In this episode of Mortgage Lending Mastery, host Lady Jen Du Plessis discusses the value of focusing on quality over quantity in business relationships. She delves into the 'pennies vs. quarters' analogy, emphasizing the importance of investing time in fewer, high-value connections for long-term success. Listeners will learn strategies for identif…
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408. Building a Rockstar Mortgage Team with Chris Haynes
38:38
38:38
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38:38
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your host, Steve Kyles sits down with Chris Haynes, a powerhouse branch manager and top producer, to break down the keys to building and leading a high-performing mortgage team. They talk about the systems, structure, an…
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407. Here's How to Turn Hard Conversations into $$$
26:51
26:51
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26:51
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your hosts, Steve Kyles and Frank Garay discuss the importance of having a solid process in place to handle tough conversations with agents and clients. Discover the VEI system—Validate, Educate, and Instruct—that can he…
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Anchor or Engine: Driving Your Business Forward with Lady Jen Du Plessis
10:59
10:59
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10:59
In this episode of Mortgage Lending Mastery, host Lady Jen Du Plessis delves into the concept of being the anchor or the engine in your business. She discusses the importance of self-reflection, taking action, and maintaining integrity by aligning your actions with your advice. Tune in to learn strategies that will help you transform anchoring acti…
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406. How Loan Officers Can Use Digital Marketing to Stay Top of Mind
21:54
21:54
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21:54
Welcome to Loan Officer Leadership, your #1 podcast for Loan Officers who are looking for structure and success. In this episode, your host, Steve Kyles is joined by digital marketing expert Chelsea Gardner to break down how loan officers and branch managers can use targeted ads to stay in front of the right people and make prospecting easier. They…
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