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The Coffee Roaster Warm Up Sessions podcast covers all things coffee including roasting, brewing, tasting, and business. This is a glimpse into real discussions between two brothers Sergei and Mark Kutrovski who are co-owners of Mirror Coffee Roasters.
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The Exchange Coffee Podcasting Network

The Exchange Coffee Podcasting Network

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Welcome to The Exchange Coffee Podcasting Network presented by Covoya Specialty Coffee. The Exchange is a coffee podcast where your hosts talk about topics of interest to coffee roasters. Another Cup is a podcast devoted to our belief that coffee is always a collaborative voyage, interviews with customers, suppliers and colleagues. Extra Shots are audio blogs, readings from some of our most popular blogs from covoyacoffee.com. Ristretto: Short Shots. Any Topic. On All About Coffee a Page-by- ...
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COFFEE &

Three Tree Coffee Roasters

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The Coffee & Podcast: Where specialty coffee means so much more. We are on a quest to cultivate freedom for victims of human trafficking while drinking wicked awesome coffee!
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A behind the scenes look at what goes into making one of the world's favorite beverages. Lucia is a former winemaker turned coffee processing specialist. She consults with coffee growers and producers all over the world giving her a unique perspective into the what it takes to get a coffee from a seed to your cup.
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The Speakeasy

Heritage Radio Network

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Hosts Damon Boelte, Sother Teague, and Greg Benson sit down to talk cocktails, spirits, wine, beer, tea, coffee, and all the other exciting liquids in the universe. With each episode, learn from some of the world’s experts in mixology, bar history, distillation, and brewing. Bringing on guests ranging from bartenders and brewers, alchemists and ambassadors, roasters and regulars, and every expert and enthusiast in between, The Speakeasy introduces listeners to all the unique ways we enjoy im ...
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Enjoy a medley of shows from different hosts in the Space Coast Podcast Network. Huge thanks to all of our partners: PlacePROS, INI Productions, LLC, Brevard Local and Apocalypse Coffee Roasters for all your support. You can watch our podcasts at https://youtube.com/@spacecoastpodcast
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Segments from our award-winning broadcast programs, 10thirtysix, Adelante, Black Nouveau and The Arts Page. We will also feature never before heard or seen digital-first segments and specials! Tune in and be informed, entertained and updated about all things Milwaukee!
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Welcome to The Coffee Roaster Podcast, hosted by co-founder Swee Heng. In this podcast, you will discover a mix of coffee knowledge, business insights, life thoughts and everything under the sun. Tune in regularly, and find out more about us at thecoffeeroaster.sg too!
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Coffee With April

April Coffee Roasters

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The most recent April project, this Podcast features conversations about integrity, business and coffee with those that we believe to be some of the most relevant coffee professionals in the industry.
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Cam is the owner and Master Roaster for 24K Gold Coffee, join him as he talks about Coffee, Life, Business and Entrepreneurship. Sharing wisdom and featuring special guests, this will be an entertaining and inspirational podcast for you to enjoy!
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Bean There, Done That!

The Coffee Commune

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Welcome to ”Bean There, Done That!” your essential podcast for mastering the world of hospitality. Hosted by industry expert, Phillip Di Bella, we cut through the noise to deliver straightforward, actionable insights and strategies. Each episode explores the powerful interplay of knowledge and connections, presenting real-life case studies from Australia’s thriving hospitality scene. We feature thought leaders who share their experiences, ensuring you have the answers you need when facing a ...
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Coffee&

Coffeeand

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To us coffee isn't just a beverage, It's a community. It's an accumulation of the global network of fair trade farmers to the independently owned coffee shops working together to bring the freshest coffee to their local neighborhoods. Hosted by roasters and baristas of one of Nashville's finest coffee shops, 8th & Roast, Nate, Jimmie and Q dive deep into coffee trends, the craft culture of brewing and answer all your questions about how these coffee communities impact your daily lives. Tune ...
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Royal Coffee, Inc. is a green coffee importer serving the global coffee roasting community. Since 1978, Royal has connected coffee producers to coffee roasters. In 2019, Royal launched the highly anticipated project The Crown: Royal Coffee Lab & Tasting Room, an open-sourced coffee education center located in Oakland, California. This podcast is an extension of the thoughts and happenings taking place within the larger network of Royal Coffee & The Crown. We hope you enjoy it!
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Business is dynamic. And everything affects you and your business. Fight with your mother-in-law? Mindset struggle? Market Changes? YUP. So, we're going to talk about it all. No topic is off limits. The goal for every episode is to offer a new and different perspective or provide actionable strategies you can implement now. On the topics you need, to help you run the small business you love, more successfully. To master your own business and to master yourself as its leader and decision make ...
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Coffee. Science. Guru.

Coffee Science & Education Centre

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Do you like coffee? How about science? Have you ever wondered why your barista seems so intense about their trade when coffee is seemingly everywhere and easy to make? Well look no further! Nothing is ever as simple as it seems and coffee least of all. With Adam Carr Ph.D. behind the wheel we will cover everything from chemistry to geography, history to barista etiquette. Hit up [email protected] and we'll even answer your questions on air.
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Drip: A DC Coffee Podcast explores Washington DC’s diverse coffee scene through conversations with cafe owners, baristas, roasters, and regulars. A common thread through every episode is a quest to unlock new perspectives on DC’s coffee and culture. Quite simply, this podcast is meant to brew community by being deliberately curious about coffee and culture.
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Juno Coffee Podcast

Juno Coffee Podcast

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Nick McPherson is the owner of Juno Coffee Roasters. He roasts coffee in Long Island City in Queens and collaborates with like minded individuals and companies working to better the coffee experience for industry and consumers. This is a collection of conversations with those awesome folks. They include coffee and business professionals of all sorts. Stay rad yal
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The Coffee Duo Podcast

Erika & John Heiligenthal

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A Coffee Podcast with husband and wife duo, John & Erika where we sip, share, and connect. Fueled by Coffee, conversation and community. Come listen in twice monthly where we talk shop with roasters, growers, barista and local shop owners.
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Brewing it Over

The Roasters Pack

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Welcome to The Roasters Pack podcast, called "Brewing it Over". It's a podcast where we talk with coffee people about the depths of coffee and what makes it so fascinating. Something for you to brew over while you drink your morning cup.
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A Grade

agradepodcast

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A professor and a middle school teacher taste, review, and grade America’s best coffee roasters, craft breweries, and more. New episodes every Monday at 7am EST! Now available on Spotify, Apple Podcasts, and wherever else you listen to podcasts!
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Welcome to the Coffee Geek Podcast. We are here to talk and share any coffee topic, including but not limited, some wonderful coffee stories, practical experience of different brewing methods, and the passion for coffee. Thank you for your listening and welcome to Roaster Coffees to learn more.
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The Coffee Podcast

The Coffee Podcast

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Are you a coffee lover? What if I told you there’s so much more to coffee than just enjoying the ritual and drinking it? What if I told you there’s a whole world to explore, and it all starts with looking beyond your cup? That’s what The Coffee Podcast sets out to do. In the first 20 or so episodes, we discussed how to brew better coffee, but now, 8 years in the making, we focus on People-Focused Coffee Talk. Join us in the conversation as we learn about history, science, art, and more throu ...
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The Folly Coffee Podcast

Rob Bathe- Folly Coffee Roasters

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Released every Sunday at 6am central Hosted by Rob, the owner of Folly Coffee Roasters, the Folly Coffee podcast is focused around Food & Beverage and has four episode categories: Small Business, Coffee, People, Business and Stories. Follow along our journey as a small business startup, hear stories and advice within the Food and Bev industry, and interviews with other interesting people. Support this podcast: https://podcasters.spotify.com/pod/show/follycoffeepodcast/support
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Pour yourself a coffee with Monocle’s ideal weekend companion. Ease into the day with a look at the international newspapers and hear from an array of leading cultural figures, from the ablest architects and auteur film-makers to crafty coffee roasters and the wittiest writers.
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The Luke Waite Audio Stream

pomelo coffee consulting

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I Co-Own The Lev Co, a digital marketing and creative agency. I also help mid sized coffee roasters and cafes set up systems and process to help them grow and scale for the long haul. These podcasts are about specialty coffee, management, branding and sales. Instagram: @lukedwaite Twitter: @lukedwaite gmail: [email protected]
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Welcome to the Restoration Pour Over Podcast with Pastor Brian Remsch of Restoration Frederick Church in Frederick, MD. This podcast will explore the themes of hurt, faith, and authentic conversations in a contemporary world. If you have questions or are even angry with church, this podcast is for you. Most, if not all, of these podcasts will be taped live Monday Mornings at Dublin Roasters in Frederick, MD. Stop by, participate in the show, and submit a question via text at 240.774.2003 or ...
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The Daily Coffee Pro Podcast by MAP IT FORWARD provides content to the Global Specialty Coffee Industry every weekday. Episodes are released Monday to Friday at 1 am PT. Each week, a 5-part series is released with a single guest exploring a theme that the guest is an expert in. Series are relevant to current events happening in the specialty coffee industry, including business, logistics, economics, geopolitics, industry challenges, and more. Episodes are hosted by specialty coffee veteran, ...
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Coffee 101

Kenneth Thomas

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Coffee 101 is an educational show on all things coffee. The host, Kenneth Thomas, starts with the most basic questions about coffee and builds your knowledge from there. If you love coffee, are curious about coffee, or you’re a business just looking for a resource to train your team, Coffee 101 is without question the show for you! Season 1 is all about coffee's journey from seed to shelf! ABOUT THE HOST As a coffee lover, physician, chemical engineer, serial entrepreneur, competitive runner ...
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Coffee People

Ethan Essig

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Coffee People is here to tell the stories of the people who work to create coffee that we all love and appreciate. There is a lot of heart and soul in the world of coffee. We hope you enjoy learning about it on Coffee People.
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Coffee is the fuel for our modern society. Join Paul Allen, a coffee roaster of 20 years, published coffee writer, quality grader and general coffee snob along with Reed Allen as they discuss coffee and bring in others from the industry. Whether you want to deepen your understanding of coffee or are just starting your coffee journey we have something to share with you.
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Chef John Malik is Greenville’s first chef with a James Beard nomination. He loves a funky diner just as much as a white tablecloth brasserie and he'll introduce you to your favorite chefs, coffee roasters, food writers, farmers, craft brewers, restaurant owners, cocktail crafters, butchers, and wine geeks. Broadcast from John & Amy's Tin Roof Farm farm in Piedmont, SC, they'll share insight into the growing season, the restaurant business, great meals, raising chickens, and keeping honey bees.
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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When it comes to brewing coffee, rules are extremely helpful. Especially when you're just getting into coffee, they create the boundaries and guidance you need to achieve great results. On the other hand, some rules are meant to be broken and sometimes that leads to new discoveries. This podcast episode is all about learning to break rules and the …
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Resources: Responses, Inquiries, & questions about coffee sales or future Fermentation Training Camps: [email protected] Get a ticket to FTC-10 December 2025 Luke's Website: Pomelo Coffee Consulting Luke's Book: Pre-Order Pomelo book Support the show on Patreon to join our live Discord hangouts, and get access to research papers, transcrip…
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In a special live poolcast from Tales of the Cocktail 2025 Greg Benson and Phil Duff of the Philip Duff show take a dip with Guy Brennan and Alan Murungi of Procera Gin. They chat poolside with martinis in hand about Procera's single tree gin, the history of African spirits, and of course the rest of the debauchery they're getting up to at Tales. F…
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Send us a text Dawn Kennedy talks with Adam Ortman, CEO + Founder of Kinetic319, Author, Consumer Psychologist. They delve into the art and science of customer retention, and discuss essential strategies businesses should implement to keep their clients happy and loyal. They also explore innovative loyalty programs and the significance of maintaini…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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In this essential episode of Bean There, Done That, host Phillip Di Bella sits down with Karla Vosloo, Account Manager at Stellar Insurance Brokers, to demystify the world of insurance for small business owners—especially those in hospitality. Karla shares invaluable insights on how insurance has changed since COVID, the hidden pitfalls of underins…
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Quick shear competition shining a light on rural mental health; couple's journey from the W.A Pilbara to Tassie to take on farming; young people trudging through mud and mangroves to give turtles a better chance of survival; the story behind colourful headdresses on display at Indigenous art fair.By Australian Broadcasting Corporation
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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The high/low, upstairs/downstairs, elevated dive concept has been in the news and on peoples’ minds for a while now, but you know who’s really taking it to the next level? Steve Schneider, one of the co-founders of acclaimed NYC watering hole Sip & Guzzle. Steve sits down with the band to discuss how his partnership with Shingo Gokan crafted their …
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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Send us a text Dawn Kennedy talks with Anne Bauer, a family business consultant, and coach. Anne shares her personal journey of joining and eventually running her sixth-generation family business. She discusses common challenges in family businesses, such as balancing legacy and innovation, clear communication, and generational transitions. Dawn an…
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00:00 Introduction to the Coffee Consumption Quiz 02:23 Exploring Coffee Preferences: Lattes vs. Cappuccinos 05:07 Brewing Methods: Percolators vs. Pour-Overs 07:52 Regional Coffee Trends: Dark Roasts and Popularity 10:25 The Shift in Coffee Drinking Habits 13:10 Coffee Consumption Statistics: Age and Preferences 15:54 The Popularity of Single-Cup …
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There are many pour over drippers on the market and so many variations of both flat bottom and cone shaped drippers. Although, it is a little over saturated and one does not need to own all of them, they do come with their unique differences and flavor experiences. In this episode, we talk about what we've noticed brewing with several flat bottom d…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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Tourists drawn to regional accommodation for lure of a dark sky free from light pollution; high-flying retiree proving sky's the limit when it comes to chasing your dreams; remembering young drover who led epic sheep drive into great unknown; innovation making olives less bitter.By Australian Broadcasting Corporation
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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THC drinks have come a long way - they don’t taste like someone put a joint out in a beer anymore! Darnell Smith, consultant and entrepreneur, saw these market trends coming together when he founded MXXN, a non-alcoholic thc-infused spirits brand. Darnell sits down with Greg and Damon to talk about the challenges of operating within the patchwork s…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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Live from BCB Brooklyn and Industry City Greg and Damon catch up with Lalo González of Lalo Tequila. They stop by Lalo’s booth to discuss the booming market for blanco tequila, where the future of agave spirits is headed, and how they hit on the very distinctive bottle and label design that’s become the cornerstone of the brand. It’s a Boomerang! e…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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Send us a text Dawn Kennedy talks with Chris Peterson, co-founder of Lifemind.ai and author of 'Red and Blue Customers,' discusses the importance of understanding the political leanings and worldviews of consumers in marketing. They explore how liberal and conservative values influence purchasing decisions, media consumption, and brand trust. Dawn …
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00:51 Customer Training for Coffee Roasters 03:44 The Role of Trainers in Coffee Businesses 07:45 Monetizing Training Programs 11:37 Engaging Different Learning Styles 14:39 Training Centers vs. On-Site Training 18:36 Monetizing Training and Communicating Value 22:29 The Importance of Standards in Training 26:00 Alternative Brewing Methods in Resta…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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This past year, the coffee industry was hit with some unexpected challenges. Doubling c-market prices, tariffs, and inflation hit coffee businesses which have made an already difficult job even more difficult. Maxwell Mooney is a coffee consult that helps people build healthy coffee businesses. In this episode, he offers a few practical steps for c…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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There’s so much more to Korean drinking culture than just soju and Haera Shin wants to tell everyone all about it. From the distinctive (and uniform!) green bottles, to the culture of “first place,” “second place” and “third place” to a fermented rice beverage that’s way older than sake, Haera’s enthusiasm is boundless and contagious. She sits down…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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Takeaways Quality assurance is crucial in coffee roasting. Cupping is essential for coffee quality. You need to taste your own coffee. Cupping should be a priority in your business. Learn to cup, then cup to learn. Make cupping enjoyable and accessible. Invest in basic quality control tools. Cupping with peers enhances learning. Practice is key to …
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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Send us a text Dawn Kennedy talks with Neil Twa, author of Almost Automated Income with FBA, and Host of High Voltage Business Builders Podcast. Dawn and Nei talk about the importance of profitability over volume, understanding market demand, and leveraging Amazon's FBA system to optimize for success. Neil also outlines strategies for scaling a bus…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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When Steve Jackson stopped drinking in 2023 he noticed something odd. As much as non-alc drinks have improved over the past twenty years no one was making a zero proof alternative in the premium wine space. He set out to fix that with Society de la Rassi, which offers a high-end drinking and aesthetic experience at 0.5% ABV. Steve sits down with Gr…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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Send us a text Dawn Kennedy talks with Anne Gannon, CPA, who is not your typical accountant. A former professional golfer, she began her career as a CPA with a big-five accounting firm in Boston, Massachusetts. There, she quickly realized that the only winner in the traditional “busy season” approach was the accounting firm. Dawn and Anne talk abou…
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00:00 Introduction to Coffee Terminology 02:50 Understanding FOB and Its Importance 05:57 The Process of Coffee Stripping 09:05 Buying Forward: Securing Future Inventory 12:02 Defining Your Coffee Position 15:06 Delivery Orders and Their Role 17:49 Understanding NANS and Its Implications 21:10 Grain Pro: Enhancing Coffee Quality 23:56 The Role of t…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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If you love what we do, become a premium YouTube Subscriber or join our Patreon: • https://www.patreon.com/mapitforward • https://www.youtube.com/mapitforward Check out our on-demand workshops here: • https://mapitforward.coffee/workshops Consider joining one of our Mastermind Groups here: • https://mapitforward.coffee/groupcoaching Join our mailin…
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More females taking part in sheepdog competitions around the country; primitive firing brings potters together to share their craft on outback station; how one farming family is rehydrating the on their rural property; the castaway chooks surviving and thriving on a deserted island.By Australian Broadcasting Corporation
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In this thought-provoking discussion, hospitality veterans Phil Di Bella and Raihaan Esat dive deep into the evolution—and possible extinction—of the traditional café. They trace the journey from café culture’s golden age to today’s high-cost, low-margin reality, uncovering the harsh truths behind shrinking profits, rising expectations, and the imp…
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