Best Convenience Store Owner Training Podcasts (2025)

1
Emergency Preparedness and Crisis Management 22:39

8h ago22:39

22:39

Episode 66 Show Notes: Emergency Preparedness and Crisis Management Episode Description In this crucial episode of "Drive from C-Store Center," host Mike Hernandez explores the essential aspects of emergency preparedness and crisis management for convenience store district managers. Learn why 40% of businesses without comprehensive emergency plans …

1
Episode 18: Maximizing Sales Through Exceptional Service 5:02

21h ago5:02

5:02

Smoke Break - Episode 18: Maximizing Sales Through Exceptional Service Episode Duration: 8 minutes Join host Mike Hernandez as he reveals practical strategies for transforming good customer service into increased sales. Learn how to train your team in service techniques that naturally boost transaction values and create more profitable customer int…

1
Loss Prevention and Security Measures 21:51

7d ago21:51

21:51

DRIVE Podcast - Episode 65 Notes Episode Title: Loss Prevention and Security Measures Host: Mike Hernandez Episode Description: In this profit-protecting episode of Drive, host Mike Hernandez explores how district managers can implement effective loss prevention and security measures that directly impact the bottom line. Learn how to move beyond si…

1
Episode 17: Word of Mouth - Your Most Powerful Marketing Tool 4:55

8d ago4:55

4:55

Smoke Break - Episode 17: Word of Mouth - Your Most Powerful Marketing Tool Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for turning satisfied customers into your most effective marketing team. Learn how to create experiences that inspire customers to spread the word about your store without spending a fortune on ad…

1
Risk Assessment and Identification 23:32

16d ago23:32

23:32

DRIVE Podcast - Episode 64 Notes Episode Title: Risk Assessment and Identification Host: Mike Hernandez Episode Description: In this essential episode of Drive, host Mike Hernandez explores how district managers can systematically identify and assess risks across their convenience store operations. Learn how to implement a comprehensive approach to…

1
Episode 16: The Power of Customer Loyalty 4:55

16d ago4:55

4:55

Smoke Break - Episode 16: The Power of Customer Loyalty Episode Duration: 8 minutes Join host Mike Hernandez as he reveals strategies for transforming casual shoppers into devoted customers who drive business growth. Learn how to build meaningful customer relationships that increase sales, encourage word-of-mouth marketing, and create a community a…

1
Implementing Feedback-Driven Improvements 22:56

22d ago22:56

22:56

DRIVE Podcast – Episode 63 Notes Episode Title: Implementing Feedback-Driven Improvements Host: Mike Hernandez Episode Description: In this transformative episode of Drive, host Mike Hernandez reveals how district managers can turn customer and employee feedback into measurable store improvements. Discover a systematic approach to gathering, analyz…

1
Episode 15: Building a Culture of Compliance 6:12

23d ago6:12

6:12

Smoke Break - Episode 15: Building a Culture of Compliance Episode Duration: 8 minutes Join host Mike Hernandez for the final episode in our compliance series as he shares strategies for transforming compliance from a set of rules into a core part of your store's identity. Learn how to create an environment where doing things the right way becomes …

1
Measuring and Improving Customer Satisfaction 24:10

29d ago24:10

24:10

DRIVE Podcast - Episode 62 Notes Episode Title: Measuring and Improving Customer Satisfaction Host: Mike Hernandez Episode Description: In this data-driven episode of Drive, host Mike Hernandez explores how district managers can systematically measure and improve customer satisfaction across their convenience store locations. Learn practical method…

1
Episode 14: Regular Audits and Reviews - Your Path to Compliance Success 5:38

29d ago5:38

5:38

Smoke Break - Episode 14: Regular Audits and Reviews - Your Path to Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for implementing effective audit systems that protect your business and prevent compliance issues. Learn how regular reviews can transform from tedious tasks into valuable tools f…

1
Mastering Customer Complaint Resolution: A District Manager's Guide 24:43

1M ago24:43

24:43

DRIVE Podcast - Episode 61 Notes Episode Title: Mastering Customer Complaint Resolution: A District Manager's Guide Host: Mike Hernandez Episode Description: In this powerful episode of Drive, host Mike Hernandez explores how district managers can transform customer complaints into opportunities for building customer loyalty across their convenienc…

1
Episode 13: Training Your Team for Compliance Success 5:48

1M ago5:48

5:48

Smoke Break - Episode 13: Training Your Team for Compliance Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for developing effective compliance training programs that stick. Learn how to transform procedures from paper documents into daily practices that protect your business and customers. Episode Overvi…

1
Creating Exceptional In-Store Experiences: A District Manager's Guide 24:23

1M ago24:23

24:23

Drive - Episode 60 Guide Creating Exceptional In-Store Experiences: A District Manager's Guide Host: Mike Hernandez Series: Drive from C-Store Center Duration: 24 minutes Episode Description Transform your district's performance through exceptional customer experiences! In this essential episode of Drive, host Mike Hernandez reveals why stores with…

1
Episode 12: Navigating the World of Regulatory Compliance 5:57

1M ago5:57

5:57

Smoke Break - Episode 12: Navigating the World of Regulatory Compliance Episode Duration: 6 minutes Join host Mike Hernandez as he breaks down essential compliance strategies that protect your business, customers, and reputation. Learn how regulatory adherence can become a competitive advantage rather than just a necessity. Episode Overview Master …

1
Understanding Your Customers: A District Manager's Guide to Behavior Analysis 23:18

2M ago23:18

23:18

Drive - Episode 59 Guide Understanding Your Customers: A District Manager's Guide to Behavior Analysis Host: Mike Hernandez Series: Drive from C-Store Center Duration: 23 minutes Episode Description Unlock dramatic growth in your convenience store district through data-driven customer analysis! In this game-changing episode of Drive, host Mike Hern…

1
Episode 11: Balancing Short-Term Sales with Long-Term Success 9:29

2M ago9:29

9:29

Smoke Break - Episode 11: Balancing Short-Term Sales with Long-Term Success Episode Duration: 8 minutes Join host Mike Hernandez as he shares essential strategies for finding the perfect balance between immediate sales boosts and sustainable business growth. Learn how to create promotions and pricing approaches that drive both today's revenue and t…

1
Emerging Technologies in C-Stores: A District Manager's Implementation Guide 22:59

2M ago22:59

22:59

Drive - Episode 58 Guide Emerging Technologies in C-Stores: A District Manager's Implementation Guide Host: Mike Hernandez Series: Drive from C-Store Center Duration: 23 minutes Episode Description Transform your district's performance with strategic technology implementation! In this essential episode of Drive, host Mike Hernandez breaks down how …

1
Episode 10: Building Trust Through Honest Pricing and Promotions 5:43

2M ago5:43

5:43

Smoke Break - Episode 10: Building Trust Through Honest Pricing and Promotions Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for creating transparent pricing and promotions that build lasting customer relationships. Learn how honest business practices can become your store's most powerful competitive advantage. Episod…

1
Data Analytics for C-Store Success: A District Manager's Guide 19:47

2M ago19:47

19:47

Drive - Episode Guide Data Analytics for C-Store Success: A District Manager's Guide Host: Mike Hernandez Series: Drive from C-Store Center Duration: 20 minutes Episode Description Transform your district's performance with the power of data! In this game-changing episode of Drive, host Mike Hernandez reveals how savvy district managers are using d…

1
Episode 9: Using Data to Drive Pricing and Promotion Decisions 5:53

2M ago5:53

5:53

Smoke Break - Episode 9: Using Data to Drive Pricing and Promotion Decisions Episode Duration: 8 minutes Join host Mike Hernandez as he reveals how to transform your store's data into powerful pricing and promotion strategies. Learn practical approaches to analyze sales information and make data-backed decisions that boost your profits. Episode Ove…

1
Optimizing Convenience Store Operations: The Power of POS Systems and Inventory Integration 24:42

2M ago24:42

24:42

Drive - Episode 56 Guide Optimizing Convenience Store Operations: The Power of POS Systems and Inventory Integration Host: Mike Hernandez Series: Drive from C-Store Center Duration: 24 minutes Episode Description District Managers, are you ready to revolutionize your multi-store operations? In this data-driven episode of Drive, host Mike Hernandez …

1
Episode 8: Mastering Promotions That Drive Sales 6:03

2M ago6:03

6:03

Smoke Break - Episode 8: Mastering Promotions That Drive Sales Episode Duration: 8 minutes Join host Mike Hernandez as he shares proven strategies for creating promotions that boost sales while protecting profits. Learn how to design and implement effective promotions that build customer loyalty and grow your business. Episode Overview Master essen…

1
Tech-Savvy Leadership: Navigating Technology's Role in Store Operations 19:14

3M ago19:14

19:14

In this episode of "Drive," host Mike Hernandez explores the critical role of technology in modern convenience store operations. Learn how district managers can leverage various technological tools to increase operational efficiency, improve customer experience, and drive profitability across multiple store locations. Show Notes: Segment 1: Technol…

1
Episode 7: Smart Pricing Strategies That Work 5:45

3M ago5:45

5:45

Smoke Break - Episode 7: Smart Pricing Strategies That Work Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical pricing strategies that help maximize your store's profitability while maintaining customer satisfaction. Learn how to implement pricing approaches that work for both your business and your customers. Episode Overv…

1
Episode 6: Building Strong Communication and Supplier Relationships 6:20

3M ago6:20

6:20

Smoke Break - Episode 6: Building Strong Communication and Supplier Relationships Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for developing effective communication systems and strong supplier partnerships that enhance your store's operations. Learn how to create robust networks that support your business …

1
Episode 5: Mastering the Details in Inventory Management 6:31

3M ago6:31

6:31

Smoke Break - Episode 5: Building a Sales-Focused Store Culture Episode Duration: 8 minutes Join host Mike Hernandez as he shares strategies for developing and implementing effective sales techniques in your convenience store. Learn how to train your team to transform routine transactions into valuable customer experiences that drive repeat busines…

1
Episode 4: Smart Inventory Management 5:58

3M ago5:58

5:58

Smoke Break - Episode 4: Smart Inventory Management Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical inventory management strategies that help independent store owners maintain optimal stock levels and maximize profits. Learn how to balance customer demand with smart ordering practices while minimizing waste. Episode Over…

1
Episode 3: Exceptional Service and Community Engagement 8:56

4M ago8:56

8:56

Smoke Break - Episode 3: Building Excellence Through Service and Community Connection Episode Duration: 8 minutes Join host Mike Hernandez for insights on transforming your convenience store into a beloved community institution through exceptional service and meaningful local engagement. Learn practical strategies to create lasting connections with…

1
Episode 2: Mastering Inventory Management and Pricing Strategy 8:24

4M ago8:24

8:24

Smoke Break - Episode 2: Mastering Inventory Management and Pricing Strategy Episode Duration: 8 minutes Join host Mike Hernandez for essential insights on two critical aspects of running your convenience store: smart inventory management and effective pricing strategies. Learn practical techniques to optimize your stock levels and maximize profits…

1
Episode 1: Understanding the Convenience Store Landscape 6:41

4M ago6:41

6:41

In this premiere episode of "Smoke Break," host Mike Hernandez explores the fundamentals of the convenience store industry landscape for independent owners. Learn essential strategies for standing out in a competitive market, optimizing store layout, and building strong community connections. Perfect for both new and experienced store owners lookin…

1
Mastering Communication: Building Stronger Teams and Relationships as a District Manager 20:23

4M ago20:23

20:23

In this episode, you’ll learn practical strategies for improving your communication style, handling conflicts effectively, and building meaningful connections with your teams. Let’s get started!By C-Store Center

1
Navigating Change: Mastering Change Management and Adapting to Industry Trends for District Managers 19:39

7M ago19:39

19:39

In this episode, we'll talk about the importance of managing change effectively and staying on top of industry trends. As district managers, you're in the driver's seat when it comes to guiding your teams through transitions, whether it's new technology, shifting customer preferences, or operational adjustments. Today, we'll cover key strategies fo…

1
Mastering Strategic Decision-Making and Problem-Solving: A Guide for District Managers in the Convenience Store Industry 18:04

7M ago18:04

18:04

In this episode, we'll dive into the importance of strategic decision-making and problem-solving. You'll learn actionable steps to enhance your ability to solve challenges effectively and make decisions that benefit both your team and your stores in the long run.By C-Store Center

1
Fueling Success: How District Managers Can Motivate and Inspire Store Teams 18:56

7M ago18:56

18:56

Today, we'll be discussing actionable strategies you can use to create a positive, motivating work environment—strategies that will drive employee engagement and help boost overall performance. By the end of this episode, you'll have a toolkit of approaches to inspire your teams and lead them to success.…

1
Leading with Impact: A District Manager's Guide to Leadership Styles and Effective Leadership Qualities in Convenience Stores 16:48

7M ago16:48

16:48

In the convenience store industry, where you're managing multiple stores and a variety of team dynamics, understanding different leadership styles and qualities is essential. The ability to adapt your leadership approach based on the situation can directly affect your team's success, productivity, and overall store performance. Today, we'll dive in…

1
Navigating Conflict: A District Manager's Guide to Conflict Resolution and Effective Communication in Convenience Stores 17:18

8M ago17:18

17:18

Conflict resolution and strong communication are not just optional skills—they are essential for district managers in the convenience store industry, where smooth team dynamics and excellent customer service are vital. This episode will delve into why these skills matter so much and provide practical strategies for handling conflicts and enhancing …

1
Boosting Morale: A District Manager's Guide to Employee Engagement and Team-Building for Convenience Stores 16:37

8M ago16:37

16:37

In this episode, we'll explore why engagement is so crucial and share practical strategies and team-building activities that you can implement to create a more motivated and unified team. By the end of our discussion, you'll have a toolbox full of ideas to help you boost engagement and foster a positive work environment across your stores.…

1
Driving Excellence: A District Manager's Guide to Performance Management and Evaluation for Convenience Stores 16:48

8M ago16:48

16:48

In this episode, we'll break down why performance management is so important and share practical techniques to help you manage and evaluate your team's performance with precision and consistency. By the end of our discussion, you'll be equipped with the tools you need to elevate your stores' performance and ensure long-term success.…

1
Empowering Your Team: A District Manager's Guide to Training and Development Programs for Convenience Store Staff 15:22

8M ago15:22

15:22

In this episode, we'll break down the essential role that continuous learning plays in keeping your stores running smoothly, and we'll offer actionable tips you can use to implement effective training programs that drive actual results. By the end of our discussion, you'll be equipped with strategies to develop your team, retain talent, and boost y…

1
Hiring Right: A District Manager's Guide to Recruiting and Selecting Convenience Store Employees 15:45

9M ago15:45

15:45

In this episode, we'll explain why getting the right people on board is crucial for store performance. We'll walk you through the steps to build a hiring process that consistently brings in top talent. By the end of our time together, you'll have a clear understanding of how to attract, assess, and hire the best candidates to keep your stores thriv…

1
Financial Analysis for Decision-Making for Convenience Store District Managers 28:44

11M ago28:44

28:44

In today's episode, we're focusing on financial analysis for decision-making, specifically for district managers overseeing multiple convenience store locations.By C-Store Center

1
Financial Analysis for Decision-Making for Convenience Store Multi-Unit Managers 29:36

11M ago29:36

29:36

In today's episode, we're focusing on a critical aspect of managing convenience stores: financial analysis for decision-making. Whether overseeing a single store or multiple units, understanding and applying financial analysis can significantly impact your success and profitability.By C-Store Center

1
Pricing Strategies and Margin Optimization 1:13:36

11M ago1:13:36

1:13:36

In today's episode, we'll tackle two critical aspects of running a successful convenience store chain: pricing strategies and margin optimization. Understanding these concepts is essential to driving profitability and staying competitive in a fast-paced market, whether managing a single store or multiple units.…

1
Cost Control and Expense Reduction Strategies 38:10

12M ago38:10

38:10

In this episode, we'll start by deeply exploring the typical cost structure of convenience stores, identifying the key cost drivers, and analyzing their impact on profitability. We'll then explore strategies for optimizing inventory management, managing labor costs, and implementing energy efficiency initiatives—all of which can significantly impac…

1
Budgeting and Forecasting Techniques for Store Profitability 29:15

12M ago29:15

29:15

In this episode, we'll cover budgeting fundamentals, including developing a detailed budget that encompasses revenue, expenses, and capital expenditures. We'll also explore various forecasting methods, from short-term sales projections to long-term growth planning, and discuss how to leverage data analytics and automation to improve the accuracy an…

1
Financial Management for Corporate-Owned Convenience Store Multi-Unit Managers 19:45

12M ago19:45

19:45

In today's episode, we'll explore the importance of understanding financial statements and key financial metrics. These tools are essential for effective decision-making and driving the overall success of your business. Whether you're a seasoned multi-unit manager or just starting, mastering the art of financial management is crucial for navigating…

1
Implementation and Continuous Improvement in Data Analysis for Retail Sales Performance 41:26

1y ago41:26

41:26

In this episode, we're focusing on a critical aspect of retail management—how to effectively implement and continuously improve data analysis practices to enhance sales performance.By C-Store Center

1
Strategy Development Based on Data Insights for Retail Sales Performance 40:37

1y ago40:37

40:37

In this episode, we're focusing on a pivotal aspect of modern retail management—leveraging data insights for strategic development.By C-Store Center

1
Interpreting Data and Drawing Insights for Retail Sales Performance 44:26

1y ago44:26

44:26

Today, we're diving into a topic that's become the backbone of modern retail success: interpreting data and drawing actionable insights to boost sales performance.By C-Store Center

1
Leveraging Technology for Data Analysis in Convenience Stores 40:50

1y ago40:50

40:50

Welcome to today's episode, where we delve into the intricate dance between maintaining convenience stores' hallmark quick and efficient service and upholding rigorous safety protocols. It's a delicate balance that requires finesse, foresight, and a commitment to both customers' well-being and the seamless operation of the store.…

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Convenience Store Owner Training Podcasts

Podcasts Worth a Listen

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