How do I attract more customers to my store? How do I get more sales? How do I book out my shop’s events and workshops? How do I do retail marketing and social media for my store? These are the questions that creative retail business owners ask Wendy Batten, creative retail coach and mentor. Wendy works with creative shop owners all over the world and with industry leaders. Her speciality is working with creative retailers to get control over their brick and mortars to avoid burnout and over ...
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Welcome to the Creative Flow podcast A podcast for product-based businesses looking for an inspiration boost to enhance their designs and mindset. Hosted by Joanne Griffin - a retail mentor who works collaboratively with creative retail brands just like you. My passion is to share quick and relatable tips on running a business, developing your product range and mastering your mindset. So we can get into our creative flow every day.
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The Tech on Toast podcast is brought to you by Chris Fletcher, Founder & CEO of Tech on Toast. Chris talks to entrepreneurs in the world of hospitality and retail technology. Search for the best problem solving tech, listen to both operators and tech experts on our podcast and meet up with the brilliant people who are helping innovate the hospitality industry as we enter a new era. If you want to get all the detail from the podcast, wrapped up in one private Whats'app chat, you can register ...
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Long Shot Leaders with Michael Stein
Michael Stein: Entrepreneur, actor, filmmaker, comedian & self help expert
Long Shot Leaders tell the stories and secrets of leaders, Innovators, entrepreneurs, and various high achievers. We interview people of all walks of life and explore their struggles, shortcomings, challenges, and setbacks that ultimately lead to growth and betterment. Hard-hitting and fast-moving, connecting people from all walks of life to learn about entrepreneurship, leadership, relationships, cruise ships, and any other kind of damn ship you can think of. We talk to leaders in culture, ...
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This is not like your regular mom podcast, it’s your cool mom podcast. It’s an unfiltered look into motherhood through the lens of the working mom and mom bosses, all while figuring out the journey of how we got to where we are and how we juggle it all—even if we aren’t. Hosts, Liz Teich and Amanda Mintz, are two mompreneurs who’ve had successful careers in the fashion, beauty and design industries in NYC, while raising little ones… Tune in to for fun conversions between mamas and be inspire ...
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The Stellar Effect is a podcast channel devoted to sharing inspiring stories of South Africans doing awesome things. You'll hear from creatives, innovators, entrepreneurs, pioneers and trailblazers. We are passionate about people and about bringing stories to life. Follow us and share these stories to inspire hope and bring something stellar to your day and to those around you.
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Joe Heather – From OMP to Puppies, Scaling Deliverect Across Europe
41:57
41:57
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41:57This week on the Tech on Toast Podcast, Chris sits down with the always-insightful Joe Heather, Regional General Manager for Northern Europe at Deliverect, the Order Management Platform powering thousands of digital orders across hospitality and retail.From deep dives into the ever-evolving world of kiosk tech, third-party logistics, and marketplac…
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265. How to Have a Summer of Ease Without Losing Retail Momentum
27:09
27:09
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27:09With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Let’s make this summer your most joyful and productive yet, without the burnout. In this episode, I’m sharing how to embrace a "Summer of Ease" while still keeping your retail business humming along behind the scenes. Whether you're a brick-and-mortar owner …
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His inspiring journey from advertising creative to founder of YCAA a boutique talent agency redefining the actor-agent relationship, Jason Norris.
35:21
35:21
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35:21Jason Norris is the founder of YCAA, a boutique talent agency known for its hands-on, mentorship-driven approach to actor representation. Originally from Montreal and now based in Toronto, Jason began his career in advertising, crafting TV commercials for major brands. Inspired by his daughter’s brief foray into acting and disillusioned by the im…
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From Flat Whites to Founders: Bustle’s Journey Serving the Creatives of Hospitality
36:08
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36:08In this episode of the Tech on Toast Podcast, Chris Fletcher sits down with Jonny McKenzie, co-founder and CEO of Bustle, the cafe management platform built by operators for operators. Jonny flew all the way from Auckland, New Zealand, for this conversation—and it shows in the insights shared.Jonny’s story is anything but ordinary. From launching c…
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264. Turn Your Summer Slowdown Into a Retail Reset
19:57
19:57
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19:57With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Let’s talk about the “summer slowdown,” shall we? In this episode of the Creative Shop Talk Podcast, we’re flipping the script on the summer slowdown and showing you how to use any quiet time as a powerful CEO reset. Whether it’s organizing your back-end sys…
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His journey from a New York City artist and salesperson to a LinkedIn strategist and AI advocate, Al Kushner.
27:49
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27:49Al Kushner is a LinkedIn strategist and AI enthusiast with a background in sales, marketing, and entrepreneurship. Originally from Coney Island, Brooklyn, he studied at the High School of Art and Design and NYU before starting his career in telephone sales. Al has been an early adopter of digital tools, leveraging LinkedIn since 2005 to build mea…
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Quizmaster Tech: Mark Walsh on Making Pubs Fun (Again with Kwizzbit!)
38:55
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38:55Ready to get quizzical? 🧠🍻 In this laugh-out-loud episode of the Tech on Toast Podcast, Chris Fletcher sits down with ✨ Mark Walsh ✨ – the fashion-journo-turned-tech-founder behind Kwizzbit, the interactive quiz platform shaking up the pub game across the globe! From loading up fashion mags in the 90s to loading quizzes into over 47 countries, Mark…
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263. Why CEO Time Isn’t Optional in Your Retail Business
24:45
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24:45With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Do you struggle to schedule and/or keep your CEO dates with yourself? Running your shop like a true CEO isn’t just for big-box retailers: it’s for independent creative retail shop owners just like you - trust me on this. If you’ve ever felt like your busines…
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An entrepreneur and longevity advocate shares his remarkable journey—from surviving a life-threatening brain tumor at 16 to founding Novos, Chris Mirabile
46:14
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46:14Chris Mirabile’s journey into health and longevity began with a preteen’s desire to impress girls during school fitness tests—but quickly evolved into something deeper. By age 12, Chris was reading Men’s Health, refining his diet, and obsessing over performance, though he later realized much of his early approach to health was misguided. At 16, his…
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Flex Appeal: Reinventing Hospitality Staffing with YoungOnes COO James Medd
34:06
34:06
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34:06🎧 Flex Appeal: How YoungOnes Is Flipping Hospitality Staffing Guest: James Medd, COO, YoungOnes Host: Chris Fletcher, Tech on Toast Podcast Recorded at BrewDog Waterloo, this episode explores how flexible staffing is reshaping hospitality. Chris sits down with James Medd to uncover how YoungOnes, the freelance staffing platform, is empowering opera…
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262. 11 Tiny Habits That Will Make Your Retail Business Better
35:35
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35:35With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Small habits can lead to big results! In this episode of the Creative Shop Talk Podcast, I’m sharing 11 easy-to-start micro habits that can totally transform your retail business. These habits may be small, but they pack a powerful punch. From looking at you…
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From NHS to Hospitality Sales Star: How Empathy, Data & Tidr Are Changing the Game | Catherine Allan
35:04
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35:04Welcome back to the Tech on Toast Podcast, where we serve up fresh conversations with the sharpest minds in hospitality and tech. In this episode, Chris sits down with the brilliant Catherine Allan, Head of Sales at Beds & Bars – and former NHS children’s nurse – to explore how empathy, agility and tech have shaped her unique approach to driving re…
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261. How to Stay Focused and Get Things Done
21:16
21:16
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21:16With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Running a shop can feel like juggling flaming squirrels – I totally get it! In this episode of The Creative Shop Talk Podcast, I’m sharing a powerful training from the Retailer’s Inner Circle library to help you focus, prioritize, and actually get things don…
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Why Your Data Is More Valuable Than You Think | JP Kloppers, Omnisient
36:53
36:53
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36:53In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by JP Kloppers, Managing Director at Omnisient, to explore how hospitality operators can unlock the hidden value in their customer data—without compromising privacy. JP explains how data collaboration works when it’s done responsibly, and how encrypted, anonymised data can creat…
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260. Winning with Community in Your Retail Business: Takeaways from my Mastermind Retreat
31:52
31:52
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31:52With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Helping and inspiring independent retailers is my passion (and my job!), but I would be remiss if I never shared how inspiring my retailers are to ME. Their inspiration is never more apparent than when we are all together in person: talking shop, ruminating …
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How The Other House Is Redefining Hospitality | Jo Morgan on Hotel Ops, Tech & People Power
36:55
36:55
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36:55In this episode of the Tech on Toast Podcast, Chris Fletcher is joined by Jo Morgan, Operations Director at The Other House, for a brilliant conversation on how modern hospitality is evolving — and what it really takes to scale a hybrid hotel model that blends flexibility, technology and heart. Jo shares her journey from Yorkshire pot-wash to cruis…
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From his roots on a Maryland farm to his service in the Marines reflects on how his life experiences shaped his writing—driven by themes of survival, resilience, and realism, G. Michael Hopf.
34:02
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34:02G. Michael Hopf is a USA Today bestselling author and Marine Corps veteran whose diverse life experiences—ranging from combat service to work as a bodyguard and commercial diver—fuel his gripping post-apocalyptic and Western fiction. Best known for The New World series, Hopf draws on themes of survival, resilience, and human nature, crafting stor…
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259. Behind the Counter: Building a Unique Retail Shop with Heart with Amy and Chris Hart
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44:06With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: Can couples successfully run a retail shop together? Absolutely! From a flash of inspiration on a trip to London to creating a beloved community hub in Thomasville, Georgia; Amy and Chris Hart join me on the Creative Shop Talk Podcast to share how passion, t…
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Back to Benares: How TISSL Proved That the Best Tech Partners Are Built on Trust
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14:53
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14:53I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of technology in the fine dining industry. This week, we had the pleasure of visiting Benares in Mayfair, a Michelin-starred Indian restaurant, and speaking with Shubham and Mark from TISL. Together, we explored the challenges and triumphs of imp…
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Tacos, Tech, and Tenacity: A Conversation with Gemma Glasson Managing Director at Wahaca
53:34
53:34
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53:34In this episode of the Tech on Toast podcast, we sit down with Gemma Glasson, Managing Director at Wahaca, to uncover how one of the UK’s most iconic restaurant groups balances bold flavour, cultural authenticity, and cutting-edge technology to create a hospitality experience that customers don’t just enjoy — they come back for. 🔑 Key Takeaways🎯 Fr…
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258. Five Smart & Ethical Ways to Build Your Email List and Connect with Customers
24:31
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24:31With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ In This Episode: What’s something you are doing now in your retail business that you wish you would have started doing sooner? When I ask clients this question, the answer is often “I wish I would have started an email list sooner.” The reason is because they’ve learned over…
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A Cybersecurity expert's journey through the evolution of cybercrime—from the innocent experimentation of the early internet to today’s AI-powered, state-sponsored threats, Joseph Steinberg.
38:34
38:34
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38:34Joseph Steinberg is a leading cybersecurity expert who has worked in the field since its early days, tracing his journey back to the pre-commercial internet of the 1980s and 90s. With a strong technical foundation and a master’s degree from NYU, he began his career in the mid-1990s, integrating security systems for financial institutions before mov…
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Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It)
17:28
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17:28Guest: Jonatan Marc Rasmussen, CEO & Co-Founder, All Gravy Title: Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It) Live at HRC ( sorry for the audio blips!) 📢 In this episode: What do Pizza Pilgrims, Gen Z, and Duolingo have in common? They’re all part of the new wave of employee engagement — and Jonatan Marc Rasmussen is here to …
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257. Spring Cleaning for Your Retail Business: Refresh Your Mind, Shop, and Sales
20:39
20:39
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20:39With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ LAST CALL! Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you’ll receive a short video with an actionab…
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Tech and Tradition: Balancing Innovation with the Human Touch in Restaurants
42:51
42:51
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42:51👤 Guest: Mark Bloom, General Manager, Wolseley Hospitality Group🎧 Host: Chris Fletcher🔗 Powered by: Lightspeed – the unified EPOS and payments platform for scaling smarter and faster.⸻👋 What’s the Episode About?In this unfiltered and refreshingly honest episode, Chris is joined by Mark Bloom, GM at the iconic Wolseley Hospitality Group. From his da…
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256. Retailers in the Wild: Elevate Your Retail Shop Using These Observations From My Time in New Zealand
29:25
29:25
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29:25With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you’ll receive a short video with an actionable tip foll…
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An extraordinary journey from his humble beginnings in a Canadian oil town to the far reaches of the globe, retracing the paths of legendary explorers and embarking on solo expeditions across challenging ...
37:10
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37:10Bert Terhart is an adventurer, sailor, and lifelong explorer who currently resides on a smaller island off Vancouver Island, Canada, a place with a surprisingly large population of 750,000. Originally from the prairies of Canada near Fargo, North Dakota, Bert grew up in a small, hardworking oil town, shaped by cold landscapes and a strong sense of …
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From Marmalade Martinis to Dim Sum: A Tech on Toast Special,Exploring Paddington's New Food Hub MarketHalls
33:42
33:42
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33:42In this episode our Sales Director, Abbi, takes the mic, and we depart from Tech for one week only! We had the pleasure of chatting with a variety of guests from the brand new MarketHalls location, including Paddington Bear himself, Richard from Farmgirl, Hayley, the head of property for MarketHalls, and many more. Here are three key takeaways that…
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255. Resilience, Real Talk & Redefining Success in Your Retail Business (and Life)
24:13
24:13
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24:13With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you’ll receive a short video with an actionable tip foll…
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Crunch Time for Hospitality: Inventory, Insights & Innovation with Eric Tiv
45:25
45:25
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45:25In this episode of Tech on Toast, Chris Fletcher chats with Eric Tiv from CrunchTime about the tools operators actually need to control costs, reduce waste, and scale operations with confidence. From bar shifts to boardrooms, Eric shares how his journey led him into hospitality tech and why he believes inventory visibility and operational consisten…
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254. The Magic of Joining Forces to Foster Community and Build a Retail Destination Town with Millie and Adam Blackwell
28:41
28:41
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28:41With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you’ll receive a short video with an actionable tip foll…
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Unconventional path took him from coding at age 10 to founding startups, embracing digital nomadism, and pioneering AI-driven business solutions, Matt Leta.
36:37
36:37
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36:37Matt Leta is a Polish-born entrepreneur, digital artist, and AI innovator. A gifted but rebellious student, he discovered his passion for coding at age 10 and later explored architecture and music. At 19, he founded Dropper, a mobile-first platform for artists, which grew to 250,000 users before securing seven-figure funding and moving to Californi…
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The Future of Dining: Enhancing Efficiency and Experience with Rapid Res
51:51
51:51
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51:51I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Mark Roberts, the founder and CEO of Rapid Res. Mark shared some incredible insights from his journey in the tech and restaurant industries, and I wanted to highlight three key takeaways that really stood out to me: The Importance of …
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253. Mastering Social Selling: How Retailers Can Boost Sales and Build Loyal Customers
22:49
22:49
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22:49With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you’ll receive a short video with an actionable tip foll…
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1
A retired veteran, pastor, mentor, author, podcaster, and selfless servant earned the nickname "Father Bob" for his dedicated and altruistic service, Robert Jordan.
49:49
49:49
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49:49Robert Jordan, raised in a small village in Upstate New York, grew up in a hardworking, blue-collar family with strong community ties. After high school, he farmed cattle for nine years before earning a degree from SUNY Albany. Inspired by the 1993 World Trade Center attack, he joined the Navy at age 34, intending to serve briefly before law school…
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The Future of Hotel Management: Integrating Tech for a Seamless Guest Experience
41:30
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41:30I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality technology with our special guest, Pete Saunders, Head of Relationships at Zonal Hotel Solutions. In this episode, we explore the intersection of technology and hospitality, and I wanted to share three key takeaways that stood o…
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252. Creating a Culture of Hospitality in Your Retail Business with Guest Expert Stephanie Miller Vincent
38:40
38:40
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38:40With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you’ll receive a short video with an actionable tip foll…
…
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Her powerful journey from an abusive childhood in New York to building a thriving beauty business and finding inner peace, Amanda Pichardo.
25:54
25:54
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25:54Amanda Pichardo is a beauty entrepreneur and inspiring storyteller who has transformed adversity into success. Overcoming a childhood marked by severe abuse in New York, she was removed from her home at age eight and later emancipated at 18, forcing her to navigate adulthood on her own. Determined to build a better future, she worked various jobs…
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Putting the cash back in the teams pockets with James Brown,CEO of Brewdog Bars, Co- Founder of TIPJAR,
1:10:35
1:10:35
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1:10:35This week Chris talks to James Brown, CEO of Brewdog Bars and Co-Founder of TIPJAR. During the episode Chris & James discuss the journey James & TIPJAR have been on since first meeting Chris at an EXP101 event back in 2019. A lot has happened since then on James’s journey with both Brewdog and TIPJAR. Amongst huge growth and product iterations Jame…
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Managing Tech Across Multiple Brands with Jon Davis, CTO, Caprice Holdings
37:35
37:35
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37:35🎙️ Exciting News! 🎙️We are thrilled to announce the release of our latest episode on the TECH ON TOAST podcast! 🎉 In this episode, we had the privilege of chatting with Jon Davis, CTO at Caprice Holdings Ltd.. 🌟Here are three key takeaways from our conversation:1️⃣ Embrace the Journey: John shared how Caprice Holdings didn't aim to be trailblazers …
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Start up to Sum UP, supporting entrepreneurs and beyond in the hospitality industry with Luke Beavon
39:24
39:24
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39:24🎙️ New Episode Alert! 🎧Merry Christmas, everyone! I hope you all had a lovely day with your families. As you continue to rest and relax, why don't you spend 30 minutes with Chris and Luke? We really enjoyed chatting with Luke, and we hope you do too.This episode provided a deep dive into the world of hospitality technology with Luke Beavon, UK, CEO…
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Piaggios, Pizzas and Potential with Ruth Carpenter, Head Of Marketing at Pizza Pilgrims
38:16
38:16
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38:16Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality tech with industry insiders. In this episode, we had the pleasure of chatting with Ruth Carpenter from Pizza Pilgrims, a brand that's been serving up Neapolitan pizza with a side of fun and innovation.Ruth shared insights into how Pizza Pilgri…
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The Power of Data: Boosting Revenue with Impact Data's TalkBox with David Bird
47:37
47:37
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47:37I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with David Bird, Sales Director at Impact Data. We delved into the fascinating world of data-driven marketing and how businesses can leverage technology to enhance customer engagement and drive revenue. Here are three key takeaways from ou…
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251. Stop Hiding and Be Known: Part 3 of the Retailer’s Visibility Series
32:54
32:54
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32:54With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you’ll receive a short video with an actionable tip foll…
…
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1
A real estate investor, speaker, and author specializing in private money lending who was once the largest mobile home retailer in the U.S, Jay Conner.
37:14
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37:14Jay Conner is a real estate investor, speaker, and author specializing in private money lending. Raised in Eastern North Carolina, he grew up in the mobile home industry, working alongside his father, who was once the largest mobile home retailer in the U.S. After the market collapsed in the early 2000s, Jay pivoted to flipping single-family homes,…
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Boosting Restaurant Profits with AI and Digital Loyalty: Insights from Sachin Vasani
38:40
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38:40Welcome to the Tech On Toast podcast! In this episode, host Chris Fletcher is joined by Sachin Vasani, founder of INSY, as they dive into the world of hospitality technology and marketing.Sachin shares his unique journey from a social work background to becoming an entrepreneur in the tech space, highlighting the challenges and triumphs along the w…
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250. Stop Hiding and Be Known: Part 2 of the Retailer’s Visibility Series
28:01
28:01
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28:01With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you’ll receive a short video with an actionable tip foll…
…
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His unconventional path from working in the White House to launching a successful PR firm and entrepreneurial ventures, David Anderson.
26:45
26:45
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26:45David Anderson is a seasoned entrepreneur and leadership strategist with a dynamic career spanning public relations, behavioral marketing, and executive coaching. Growing up in New Jersey, he developed an early passion for business while working at a country club surrounded by successful entrepreneurs. After earning his degree from Arizona State …
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Navigating the Power of Feedback with Jess and Darren from Yumpingo
51:14
51:14
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51:14Hey everyone! I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech with our special guests from Yumpingo, Jess Walton and Darren. If you’re in the hospitality industry or just curious about how technology is transforming the way we operate, this episode is a must-listen! Here…
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249. Stop Hiding and Be Known: Part 1 of the Retailer’s Visibility Series
34:56
34:56
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34:56With host retail coach Wendy Batten https://wendybatten.com/podcast-intro/ Are you ready to simplify your marketing strategy and boost your retail sales? Join me and a small group of driven retail business owners for my 6-week, hands-on program: The Sales and Marketing Accelerator! Each week, you’ll receive a short video with an actionable tip foll…
…
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