Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and platforms discussing the industry's trends, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand i ...
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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or ...
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Your favorite CS personalities answer your hardest CS questions.
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Maximize Your Customers’ Lifetime Value With CrossEngage! CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI. ...
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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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Interviews and perspectives from global customer experience experts
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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100% unfiltered, tactical Retention advice for eCommerce and DTC brands from those who have "been there, and done that." We help you serve & maintain your current customers you spent so much money on acquiring with paid ads to increase lifetime value and customer satisfaction.
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Welcome to BannerSeason's podcast, Marketing to Build Lifetime Customer Value & Raving Fans. On this show, you will learn to stop focusing on acquiring new business and start focusing on building relationships with your current customers. We will cover topics such as relationship marketing, the law of reciprocity, turning customers into raving fans, referral marketing, creating brand advocates, promotional products, personalization over automation, customer centric marketing, and how to get ...
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The goal of the Customer Lifetime Value University Podcast is to provide listeners with actionable plans and strategies to improve their CLTV.The way we think about growth is changing. It's not all about acquisition. In fact, getting your existing customers to stay longer, spend more, and refer you are keys to creating exponential growth.Episodes will be a concise 15-30 minutes and will stay light on the theory and heavy on specific implementable things brands can do.
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Grow Daily Podcast focuses on sharing marketing strategies and experiments to enable consistent business growth. Hosted by Piyush Agarwal, founder of 91Growth.com, you will receive actionable Growth Marketing tips from founders and marketers across the globe. Develop a growth mindset and look beyond the vanity metrics. Learn to make data-driven decisions to supercharge your digital marketing efforts and increase your customer lifetime value.
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This podcast will show you how to build, launch, grow, and scale a wildly successful online business. Listen to real conversations with proven practical strategies and success stories. You will learn how to generate more traffic, more sales, more profit, and customer lifetime value for your online store. Coming to you from the online marketing experts at Voy Media, here is your host Kevin Urrutia. We bring a rotating lineup of experts to analyze the week in content marketing, copywriting, em ...
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In this podcast you will learn marketing fundamentals as you learn how to leverage InfusionSoft and Fix Your Funnel's technologies! Ryan Chapman, the host is the author of two books, Would You Like to Go Big? How to increase initial customer value without jeopardizing lifetime value, and How To Fix Your Funnel. Ryan currently owns or has interest in multiple profitable businesses and is officially unemployable. ;)
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Recharge powers subscriptions to over 15,000 brands who are reaping the benefits of predictable revenue, increased lifetime value, and massive customer loyalty. Join us as we chat with founders, CEOs and top executives about their subscription ecommerce experience, the highs and lows of running their business, the tips they use to grow their brand and more! So, Hit Subscribe and let’s get started.
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The Omnichannel Marketer Show - hosted by Kait Stephens - is frank discussion about what it takes to build a consumer brand, create a seamless omnichannel experience, and drive revenue and customer lifetime value across DTC, Amazon, and Retail Channels. If you’re looking for the latest strategies, tips, and trends from seasoned omnichannel marketers, want no-B.S. answers to your biggest ecommerce questions, need a perspective on how your peers are addressing the same issues, or just simply w ...
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The New Business Strategies Podcast offers 8-minute interviews with CEOs and thought leaders from leading technology companies (LinkedIn, Demandbase, Lithium Technologies etc.) and industry showcase examples of customer-aligned organizations. Tune in for high-energy, original interviews covering a wide range of topics that always include actionable advice for large and small businesses alike. Enjoy and keep up with the latest by subscribing to our channel. Please share with us your thoughts, ...
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If you’re looking for great tips and insights into how to run your online store, look no further than the Ecommerce Podcast: a show dedicated to helping you deliver eCommerce WOW. New episodes are released every Thursday, and each episode features interviews with some of the biggest names in the eCommerce world. Whether you’re just starting out in eCommerce or you’re a seasoned veteran, you’re sure to learn something new from each episode. So what are you waiting for? Subscribe to the Ecomme ...
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Welcome to The Demand Gen Pod, your go-to source for all things demand generation! If you're a marketer, business owner, or anyone interested in driving growth and revenue for your company, you've come to the right place. Hosted by industry experts and seasoned marketers, Demand Gen Pod takes you on an exhilarating journey through the world of demand generation. Each episode dives deep into exciting and actionable topics that will help you supercharge your marketing efforts and boost your bo ...
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If you want to find out how to turn your knowledge and expertise into a consulting business, find your edge and become a seven figure ‘consultapreneur’ then this podcast is for you. I’m your host, Masood Hassan. Every week I’ll take you through practical content that you can use to turn what you know into a lifetime of multiple income streams. These are methods that I actually use to do my consulting work and how I built my own consulting business over the last 20 years. My ambition is to ch ...
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In today’s world of business, when it comes to picking up the phone, most people hate it and won’t do it. There’s a belief that cold calling doesn’t work. It won’t work if it’s not done consistently. Today’s audience tends to hide behind social media and uses excuses like “there’s no point, customers will be annoyed. They don’t like receiving cold calls”. That is completely false. The truth is emotions are difficult to convey through words in a written email or in digital marketing. Bottom l ...
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The MongoDB Podcast features guest interviews including developers, startups, and founders with MongoDB Principal Developer Advocate Michael Lynn. Learn about new and emerging technology, how to use the various MongoDB products and best practices, how organizations are using MongoDB, and what lead them to choose MongoDB over other databases.
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The Smart Cleaning School Podcast helps cleaning business owners from start-up to the struggling solo to the striving seven-figure get SMARTER in their businesses, reshape their mindset, increase productivity, clear the overwhelm, and get clarity through SMART goal-setting & personal accountability. Ken Carfagno is a lifetime learner and teacher. His mission is to help visionaries make the impact they were meant to make.
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BUILDING & BREAKING with Nina L Kovner is a podcast about how brands are built, how trust is broken, and what it all means for salon owners, hairstylists, small business creatives and brands who give a damn. Each week, Nina takes you behind the scenes of brand strategy, leadership decisions, and real-world examples from inside and outside the beauty industry. With decades of experience building brands (and witnessing heartbreaking downfalls), Nina breaks down the moments that define a brand: ...
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Welcome to Referral Marketing Secrets, the go-to podcast for business owners, entrepreneurs, and professionals looking to supercharge their business growth through the power of word-of-mouth marketing and referral networking. Hosted by networking expert Bo Kauffmann, this podcast dives deep into actionable strategies that turn your network into your most valuable asset. Each week, we explore proven referral marketing techniques that help you increase customer acquisition, boost retention, an ...
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The Strategic Marketing Show delivers strategic insights from today’s enterprise marketing thought leaders and is brought to you by Insights for Professionals – providing access to the latest industry insights from trusted brands, all in a customized, tailored experience. Find out more at InsightsForProfessionals.com.
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Tune in as cognitive psychologist and award-winning CRO specialist Guido X Jansen grills his expert guests on experimentation, user research, digital marketing and everything in between. Funny. Real. Raw. And never boring. Every episode of the CRO.CAFE is filled with knowledge bombs that will inspire and motivate you, as well as give you practical tools to help you up your CRO game. Join 14K+ subscribers for the world's most exciting, raw discussions on experimentation, CRO, user research an ...
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Aveda: From Salon Experience and Relationship Building Innovator To Fracturing Lifetime Customer Value
37:38
37:38
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37:38In this episode of BUILDING & BREAKING, we’re diving deep into the legendary story of Aveda: how it rose to beloved icon status, what fueled its global success, and how it lost its way. Nina Kovner, former beauty brand VP, educator, and lifelong observer of Aveda’s rise and evolution, breaks down the brand’s rise under Horst Rechelbacher’s visionar…
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Subscription Models for eCommerce That Grow Your Customer Lifetime Value | Thomas Lalas
51:32
51:32
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51:32Retention Marketing Mastery: From Leaky Buckets to Loyal Fans In this eye-opening episode of The E-Commerce Podcast, host Matt Edmundson dives deep into retention marketing with Thomas Lalas, the self-proclaimed "subscription whisperer" who helps million-dollar e-commerce brands keep customers coming back for more. They explore why focusing solely …
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Episode 242: Amber Rhodes is spilling the corporate tea. ⏱️ Timestamps: 00:00:00 - Intro 00:01:12 - The B2B streets 00:02:13 - Real Housewives meets LinkedIn 00:03:06 - Founders Behaving Badly goes deep 00:04:38 - Public stumbles and private screenshots 00:06:33 - When “vulnerability” goes viral 00:07:30 - Laughs, headlines, and newsletter gold 00:…
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I host an accountability & mastermind call every Monday for the SMART Cleaning Tribe. We are a family of cleaning service owners with teams (that used to be solo). I'm the architect of this group of amazing people, always looking for the 1% that desires to set monthly SMART goals and be held accountable to their achievement. Check out the episode "…
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#675: Being true to customers and your values with Phyllis Rothschild, CMO at Pete & Gerrys
30:10
30:10
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30:10Consumers today aren’t just buying products, or even experiences—they’re buying into values. As more people align their shopping habits with brands that reflect their personal beliefs, how can companies authentically connect with their audience without coming across as performative? Joining us today is Phyllis Rothschild, Chief Marketing Officer at…
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Episode 241: Rob, JP, and Dillon discuss how larger forces affect the work we do. ⏱️ Timestamps: 00:00:00 - Intro 00:01:00 - How the macroeconomy hits your workflow 00:02:20 - What the Fed interest rate really means 00:04:40 - Inflation, jobs, and controlling money 00:06:09 - Two wallets: customers and startups 00:07:24 - Startup friction when mone…
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#674: The continued evolution of e-commerce with Eitan Koter, Vimmi
36:57
36:57
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36:57With the rapid rise of shoppable video, AI-driven recommendations, and immersive technologies like AR and VR, are traditional e-commerce strategies becoming obsolete? Today, we’re joined by Eitan Koter, Co-Founder and Co-CEO of Vimmi, a shoppable video SaaS company revolutionizing e-commerce. Eitan is also the host of the "Mastering eCommerce Marke…
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Episode 240: Maranda Dziekonski has some good, but tough, advice for job seekers. ⏱️ Timestamps: 00:00:00 - Intro 00:02:23 - The hiring crisis on everyone’s mind 00:02:58 - Light at the end of the hiring tunnel 00:04:00 - Stretch roles vs. playing to your strengths 00:06:13 - When ethics meet modern hiring tech 00:09:08 - Debunking the myth of AI-l…
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Turn Boring Product Listings into James Bond Adventures with AI | Matt Anderson
43:40
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43:40Discover how AI is levelling the playing field for e-commerce entrepreneurs. Matt Anderson from Dragonfly AI reveals practical strategies for using generative AI to outsmart bigger competitors and transform customer engagement. In this enlightening conversation between Matt Edmundson and Matt Anderson, we explore the fascinating intersection where …
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Conversations are good for business | Chris Brisson
14:54
14:54
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14:54Episode 239: Chris Brisson, CEO of Salesmsg, is taking life one text message at a time. ⏱️ Timestamps: 00:00:00 - Intro 00:01:28 - Big ideas: AI in customer success 00:02:45 - Personalizing the customer handoff 00:04:24 - Text vs. email: Why messaging wins 00:06:42 - Finding balance in SMS intimacy 00:09:08 - Earning your space in the contact list …
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#673: Predictive and proactive customer experiences, with Vinod Muthukrishnan, Cisco
28:51
28:51
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28:51Customer expectations have skyrocketed—people now demand instant, personalized, and seamless interactions across every touchpoint. But are companies truly meeting these expectations, or are they still stuck in reactive customer service models? What if AI could completely transform the customer experience into something proactive, predictive, and ev…
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Episode 238: Sara Bochino wants us to think more holistically when purchasing software. ⏱️ Timestamps: 00:00:00 - Intro 00:02:23 - The SaaS promise gone wrong 00:04:05 - Piecemeal journeys, big headaches 00:05:01 - A roadmap for proactive teams 00:05:51 - Building products with purpose 00:07:26 - Who really owns your software? 00:09:49 - CEOs and c…
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Episode 237: Anastasia Mieshkova never wants you to get caught flat-footed again. ⏱️ Timestamps: 00:00:00 - Intro 00:00:59 - From project manager to CS leader 00:01:51 - Why adaptability is essential in CS 00:02:44 - Training your adaptability muscle 00:03:37 - Can you ever really be fully ready? 00:05:05 - Scripts vs. skills: what's more effective…
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In 15 years of solo cleaning, over 75 families have hired me to clean for them. However, I sold my business with 17. What happened to the others? It's simple. This is a seasonal service for some and a lifetime for others. I never tried to figure that out. I just served. I have lots of experience getting "let go", "moved on", "fired", etc. Some let …
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#672: What can we learn from teaching others about AI? Featuring Greg Shove, CEO of Section
37:46
37:46
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37:46AI is no longer just a tool—it’s reshaping business strategy, workforce morale, and even personal productivity. But are executives truly prepared to treat AI as a strategic thought partner, or are they still viewing it as just another tech trend? Joining us today is Greg Shove, CEO of Section, an AI education company on a mission to train the next …
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Episode 236: The episode where the guys talk too long about systems thinking, behavioral psychology, and the equation of value. ⏱️ Timestamps: 00:00:00 - Intro 00:01:29 - Celebrating milestones and new formats 00:02:44 - What is systems thinking? 00:05:24 - Applying systems thinking to CS 00:07:17 - The psychology vs. systems debate 00:12:37 - Brea…
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#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels
22:27
22:27
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22:27How do you take something that's iconically local and make it feel authentic—everywhere? That’s the challenge facing every regional brand trying to scale. When your name is practically synonymous with a place—like H&H is with New York City—growth isn’t just about expansion. It’s about staying true to what made you iconic in the first place. Today, …
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EP. 264 Beyond the Database: Mastering Multi-Cloud Data, AI Automation & Integration (feat. Peter Ngai, SnapLogic)
58:31
58:31
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58:31✨ Heads up! This episode features a demonstration of the SnapLogic UI and its AI Agent Creator towards the end. For the full visual experience, check out the video version on the Spotify app! ✨ (Episode Summary)Tired of tangled data spread across multiple clouds, on-premise systems, and the edge? In this episode, MongoDB's Shane McAllister sits dow…
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Costco: A Masterclass in Trust, Brand Promises, and Lifetime Team and Member Value
27:52
27:52
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27:52In the premiere episode of BUILDING & BREAKING, Nina dives deep into one of the greatest brand loyalty stories of our time: Costco. Through personal reflections as a newer Costco member (yet longtime studier of the brand) and decades of experience in brand strategy, Nina unpacks why Costco continues to build lasting trust, while other brands seem t…
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Episode 235: Erdem Gelal, co-founder and CEO of Flowla, thinks we're standing inside a small window of opportunity. ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - The surprising truth about VAT 00:02:39 - How VAT became a viral success 00:03:03 - Unlocking emotional cues with AI 00:04:44 - Why being human at scale matters 00:07:35 - Tips to make commun…
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From $13K Crowdfunding to an 8-Figure eCom Business | Adam Callinan
51:43
51:43
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51:43From Bottle Insulation to Business Innovation: Adam Callinan's Journey I wonder how many of us have watched Shark Tank and dreamed about being in those entrepreneurs' shoes? Adam Callinan lived that reality, transforming a simple beer bottle insulator into a multi-million dollar brand. His journey reveals powerful lessons about lean startup techniq…
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Episode 234: Karla Kannan reimagines what it means to onboard a customer. ⏱️ Timestamps: 00:00:00 - Intro 00:01:18 - Why education drives customer adoption 00:02:37 - Measuring education levels and usage 00:03:51 - True adoption vs. simple usage 00:05:33 - Spotting churn risks without usage data 00:07:09 - The inspiration behind Chimera's name 00:0…
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#670: Embracing Chaos to Get Better Results with Mark DeCarlo
41:39
41:39
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41:39We talk a lot about agility, and today, we’re going to talk about how lessons of agility can come from unexpected places - like the set of Seinfeld - where - for those superfans like me - our guest played Alec Berg - which should be said in more of a Jon Houseman manner, and while guest starring there (plus other shows like Curb Your Enthusiasm, Tr…
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The job description runaround | Candy Irlanda
10:29
10:29
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10:29Episode 233: Candy Irlanda is tired of the obtuse JD! ⏱️ Timestamps: 00:00:00 - Intro 00:01:21 - Candy and J.P.'s LinkedIn friendship 00:02:26 - What grinds Candy’s gears about job listings 00:03:16 - HR systems and the art of bad postings 00:03:39 - Nasty world, nasty work: J.P.'s rant 00:05:19 - When job descriptions change on you 00:06:10 - U.S.…
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Episode 232: Gurp Singh wants the answers to the test ahead of time. ⏱️ Timestamps: 00:00:00 - Intro 00:02:00 - A story of pain, passion, and action 00:05:07 - Mixing pain with pleasure in customer success 00:05:47 - CS lessons from reviving a music legacy 00:06:24 - Practical applications of personal passion 00:09:34 - Bridging the gap between CS …
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This is a story that will cost a cleaning supplier a lot of money. First of all, I hope you all know me by now. I am not vindictive. I did not have a bad experience with the company I'm going to mention. However, I chose to do my 3-stars out of 5 review to the world because it will illustrate a vital lesson on the lifetime value of a client. I purc…
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#669: It's already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital
28:52
28:52
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28:52Retailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today i…
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EP. 263 Building Agents with Natural Language with guest
1:11:04
1:11:04
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1:11:04**(Note: Spotify listeners can also watch the screen sharing video accompanying the audio. Other podcast platforms offer the audio-only version.)** In this episode of MongoDB Podcast Live, host Shane McAllister is joined by Sachin Hejip from Dataworkz. Sachin will showcase “Dataworkz Agent Builder” which is built with MongoDB Atlas Vector Search, a…
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Episode 231: Do you treat each of your customers like a boss that holds the leash? ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - CS is not for me 00:02:58 - Who’s the boss? The customer... kinda 00:05:02 - Meeting overload and the myth of agency 00:05:57 - Power dynamics and setting the agenda 00:07:51 - Misaligned roles and the wrong career fit 00:09…
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#668: The Five Levels of AI with Courtney Baker, Knownwell
33:26
33:26
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33:26As AI continues to evolve, how can marketing leaders ensure they’re staying ahead of the curve instead of simply keeping up with it? And how do you navigate the complexities of using AI while maintaining a personal, human touch in your campaigns? Joining us today is Courtney Baker, Chief Marketing Officer at Knownwell and co-host of the AI Knowhow …
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Episode 230: Rob, JP, and Dillon liken CS to the most electric player in the 2025 NFL draft. ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - Offense meets defense in the NFL Draft 00:02:11 - Football strategy and customer success 00:03:28 - Playing both sides in the CS world 00:04:00 - Burnout is the injury of our field 00:05:34 - The 40-hour paradox in…
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Why Customers Don't Trust Your 5-Star Review (And How to Fix It)
39:00
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39:00Discover how multi-platform review strategies can dramatically boost your conversion rates while simplifying the review collection process. Learn actionable tips for online reputation management from DJ Sprague, co-author of "Reputation King" and expert in eCommerce review syndication. In this enlightening conversation, Matt Edmundson and DJ Spragu…
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Episode 229: Matt Bennett returns to talk about his career evolution at the early stage company where he works. ⏱️ Timestamps: 00:00:00 - Intro 00:02:31 - Embracing the power of generalists 00:05:13 - The blurred lines between CS and product 00:06:05 - Making the leap: How Matt carved his path 00:08:09 - Could this be a chief of staff role? 00:10:1…
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