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Perpetual onboarding | Karla Kannan
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Episode 234: Karla Kannan reimagines what it means to onboard a customer.
⏱️ Timestamps:
00:00:00 - Intro
00:01:18 - Why education drives customer adoption
00:02:37 - Measuring education levels and usage
00:03:51 - True adoption vs. simple usage
00:05:33 - Spotting churn risks without usage data
00:07:09 - The inspiration behind Chimera's name
00:07:30 - Branding lessons from Karla's journey
00:08:44 - Lean Six Sigma's surprising CS impact
00:10:08 - Outro
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Karla Kannan:
Karla's LinkedIn: https://www.linkedin.com/in/karlakannan/
Mentioned in this episode:
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