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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and platforms discussing the industry's trends, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand i ...
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Scheer Intelligence features thoughtful and provocative conversations with "American Originals" -- people who, through a lifetime of engagement with political issues, offer unique and often surprising perspectives on the day's most important issues.
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The Daily Standup

Lifetime Value Media

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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or ...
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Welcome to “The Farmland Exchange”, the official podcast of CLHbid.com, where we bring you expert insights on selling and buying farmland in Western Canada. Hosted by Devon Davidson, Digital Media Strategist for CLHbid.com, this show is your trusted guide to navigating the complex process of selling and buying farmland. From capital gains exemptions and tax strategies to marketing your land and optimizing its value through strategic packaging and subdivision, we cover it all. We also dive in ...
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Building & Breaking with Nina L Kovner is a podcast about how brands are built, how trust is broken, and what it all means for salon owners, hairstylists, small business creatives and brands who give a damn. Each week, Nina takes you behind the scenes of brand strategy, leadership decisions, and real-world examples from inside and outside the beauty industry. With decades of experience building brands (and witnessing heartbreaking downfalls), Nina breaks down the moments that define a brand: ...
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Minds of Ecommerce

Raphael Paulin-Daigle

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You often hear stories of ecommerce companies that have grown at record speed. What’s their secret? On the Minds of Ecommerce podcast find out what key strategy helped the most successful ecommerce stores scale beyond the million. Raphael Paulin-Daigle interviews the top ecommerce entrepreneurs and executives to get you straight-to-the-point, no-BS insights to learn from and apply right away. Listen to Minds of Ecommerce if you want to hear from the world's most impressive ecommerce entrepre ...
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This podcast will show you how to build, launch, grow, and scale a wildly successful online business. Listen to real conversations with proven practical strategies and success stories. You will learn how to generate more traffic, more sales, more profit, and customer lifetime value for your online store. Coming to you from the online marketing experts at Voy Media, here is your host Kevin Urrutia. We bring a rotating lineup of experts to analyze the week in content marketing, copywriting, em ...
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The goal of the Customer Lifetime Value University Podcast is to provide listeners with actionable plans and strategies to improve their CLTV.The way we think about growth is changing. It's not all about acquisition. In fact, getting your existing customers to stay longer, spend more, and refer you are keys to creating exponential growth.Episodes will be a concise 15-30 minutes and will stay light on the theory and heavy on specific implementable things brands can do.
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I'm Sandhya Dhimmar. My mission is to uplift people because I genuinely believe that there is something inside of every human being on this planet that is waiting for them to tap into those inner powers. Until and unless some biggest incident happens with us, we just take our life for granted. After those incidents, we realized that life is a precious gift that is given by God. Every person has realized that power once in their lifetime. And, that is why I want to help people to know their i ...
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The Omnichannel Marketer Show - hosted by Kait Stephens - is frank discussion about what it takes to build a consumer brand, create a seamless omnichannel experience, and drive revenue and customer lifetime value across DTC, Amazon, and Retail Channels. If you’re looking for the latest strategies, tips, and trends from seasoned omnichannel marketers, want no-B.S. answers to your biggest ecommerce questions, need a perspective on how your peers are addressing the same issues, or just simply w ...
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Go Beyond Fundraising: The Podcast for Nonprofits

Nonprofit Fundraising & Marketing Podcast by Pursuant

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Go Beyond Fundraising, a podcast brought to you by the Allegiance Group + Pursuant, seeks to find the sharpest minds in the fundraising, nonprofit marketing, and organizational leadership and create conversations that spark positive change. We exist to help determined nonprofits make an even bigger impact in the world through smart strategy, cutting-edge technology, and actionable data. Learn more at https://teamallegiance.com/go-beyond-fundraising-podcast/
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The Ad Project

Ad Advance

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The Ad Project is your ultimate guide to conquering the world of digital advertising and retail media. While we specialize in unravelling the complexities of Amazon advertising, we explore the entire retail media landscape, providing you with comprehensive insights that empower you to excel in the rapidly evolving e-commerce industry. Our expert guests bring a wealth of knowledge to the table, ensuring you're equipped with the latest strategies and tactics to thrive in the highly competitive ...
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I'm a retired financial advisor, I sold my business in 2005 and as a result of attending Social Media Marketing World in 2017 decided I had knowledge and opinions the I wanted to share. My interests are in real estate, the financial markets, and self-improvement. I think of Best of Us, my YouTube channel, as my TV station where I can have a voice to the world.I hope you'll find it as much fun as I do and I hope you'll find value in what I share. I want something in return. I want to reach 1 ...
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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THE GRITTY COACH - Accountability Strategies for Entrepreneurs

Erika Borden | Accountability Coach | Veteran | Mom

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Hey Gritty Friend! Starting or Taking your business to the next level can be challenging without stress, anxiety, fears, lack of focus and clarity much less adding all these together. If you are feeling overwhelmed, unfocused, stuck with obstacle after obstacle and you have the grit to hear how to make changes, then you are in the right place. Hi! My name is Erika and I am super excited you are here for some gritty advice where I focus on helping CEOs and Coaches increase their client’s resu ...
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The Solomon Success podcast is dedicated to the timeless wisdom of King Solomon and the Book of Proverbs in order to maximize one’s business and life. To our advantage, we can find King Solomon’s financial strategies in addition to many life philosophies documented in biblical scriptures. Focusing on these enduring fundamentals of success allows us to bypass the “get-rich-quick” schemes that cause many to stumble on their journey toward success. Our concern is not only spiritual in nature, b ...
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Welcome to another edition of Scheer Intelligence, where host Robert Scheer dives into critical discussions with renowned guests. Today, we have Dr. Charles LeBaron, a distinguished physician and CDC veteran, who has authored a compelling and essential book, 'Greed to Do Good: The Untold Story of the CDC's Disastrous War on Opioids.' Dr. LeBaron of…
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Episode 231: Do you treat each of your customers like a boss that holds the leash? ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - CS is not for me 00:02:58 - Who’s the boss? The customer... kinda 00:05:02 - Meeting overload and the myth of agency 00:05:57 - Power dynamics and setting the agenda 00:07:51 - Misaligned roles and the wrong career fit 00:09…
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As AI continues to evolve, how can marketing leaders ensure they’re staying ahead of the curve instead of simply keeping up with it? And how do you navigate the complexities of using AI while maintaining a personal, human touch in your campaigns? Joining us today is Courtney Baker, Chief Marketing Officer at Knownwell and co-host of the AI Knowhow …
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Episode 230: Rob, JP, and Dillon liken CS to the most electric player in the 2025 NFL draft. ⏱️ Timestamps: 00:00:00 - Intro 00:01:19 - Offense meets defense in the NFL Draft 00:02:11 - Football strategy and customer success 00:03:28 - Playing both sides in the CS world 00:04:00 - Burnout is the injury of our field 00:05:34 - The 40-hour paradox in…
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Episode 229: Matt Bennett returns to talk about his career evolution at the early stage company where he works. ⏱️ Timestamps: 00:00:00 - Intro 00:02:31 - Embracing the power of generalists 00:05:13 - The blurred lines between CS and product 00:06:05 - Making the leap: How Matt carved his path 00:08:09 - Could this be a chief of staff role? 00:10:1…
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Liza Roeser is the Founder and CEO of FiftyFlowers, an innovative online floral retailer that delivers farm-fresh flowers directly to customers across the US. Her journey began in the early 1990s with the Peace Corps in Ecuador, where she developed a passion for the floral industry and later spent over a decade building relationships with sustainab…
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When you think of cameras in construction, do you see them as just security tools—or could they be the key to unlocking full jobsite intelligence? Joining us today is Marca Armstrong, Chief Marketing Officer at Sensera Systems, a leader in jobsite intelligence solutions. Over the past decade, Sensera Systems has transformed how construction teams u…
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Why I’m Ending the PEOPLE PASSION PURPOSE Podcast—and Starting a New One That You Absolutely Need To Hear In this final episode, I share why I’m closing this podcast and what’s next: Building & Breaking with Nina L. Kovner, a new show about how brands are built, how trust is broken, and what it all means for salon owners, beauty brands, and creativ…
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Episode 228: Neil Bhammar has a vision for how we'll spend our days as artificial intelligence further embeds in our work lives. ⏱️ Timestamps: 00:00:00 - Intro 00:01:56 - The walk-and-work vision for the future 00:02:48 - Rob goes screenless with voice AI 00:04:11 - Rethinking productivity, not just efficiency 00:05:36 - JP’s cornhole dreams and c…
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Episode 227: Laura Jark wonders: how can we clean the clutter off the CSMs' proverbial work desk? ⏱️ Timestamps: 00:00:00 - Intro 00:01:22 - AI, role shifts, and the future of CSMs 00:02:31 - Why internal org noise impacts CS too 00:03:54 - Reframing value: Price is Right style 00:04:11 - Who does CS really serve first? 00:05:07 - How team charters…
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For many brands, AI is revolutionizing customer experience, but with increased adoption comes widespread concerns about job displacement, ethical risks, and trust. Is AI truly enhancing human capabilities, or is it simply replacing them? And how can companies balance efficiency with responsibility in AI-driven CX? Joining me today is Pasquale DeMai…
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Welcome to this week's episode of Scheer Intelligence, where host Robert Scheer dives deep into the compelling and complex world of international relations. In today’s episode, we are joined by Ben Norton, a distinguished journalist based in China, and editor at Geopolitical Economy Report. With a profound understanding of the intricacies of China'…
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Episode 226: It all comes back to money. ⏱️ Timestamps: 00:00:00 - Intro 00:00:51 - Rapid-fire questions kick off 00:01:05 - Follow the money mindset 00:02:56 - Triangles, trust, and success metrics 00:03:52 - Forecasting revenue like a pro 00:04:51 - The CSM role is evolving fast 00:07:13 - Tools that truly save time 00:08:22 - ROI and internal te…
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With the increasingly complex omnichannel customer journey, it seems like attribution is getting harder than ever—do you know which of your marketing tactics are really driving sales, or are you flying blind when it comes to measurement? Joining us today is Arianna Vogel, Senior Director of Product Marketing at Foursquare, a leader in location inte…
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Episode 225: Ted Blosser, CEO of WorkRamp, breaks down the recent acquisition of Skilljar by Gainsight. ⏱️ Timestamps: 00:00:00 - Intro 00:01:16 - Ted Blosser & WorkRamp 00:02:04 - LMS shake-up: Skilljar acquired 00:02:57 - Platform consolidation vs. point solutions 00:04:43 - The shifting buyer mindset 00:06:17 - Rob’s LMS lightbulb moment 00:07:4…
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In this episode of The Farmland Exchange, host Devon Davidson is joined by Roy Carter, CEO of CLHbid.com, and Henry Vos, Director of Sales for CLHbid.com, to explore the fundamental differences between CLHbid.com, traditional realtors, and auctioneers. Selling farmland isn't just about finding a buyer—it's about maximizing value, ensuring transpare…
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Episode 224: Everything wants your attention. Onboard.io cofounder Will Stevenson encourages you to maintain your focus. ⏱️ Timestamps: 00:00:00 - Intro 00:02:19 - The power of focus in a noisy world 00:03:15 - Dodging trends and staying on course 00:04:43 - AI hype vs. real product value 00:05:30 - Finding your purpose on LinkedIn 00:08:05 - Let C…
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Kareem Elgendy is the Chief Executive Officer of Veiled, an eight-figure fashion brand for Muslim women. Under his leadership, Veiled has achieved impressive growth, with consistent revenue increases and a strong emphasis on analytics to optimize the company’s ecommerce strategy. Kareem previously served as a Senior Marketing Strategist at Baked Bo…
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Recorded live at Medallia Experience in Las Vegas. Having a great customer experience is critical for many reasons, but some companies have had a hard time tying their success with CX to tangible ROI. Today we will talk about taking customer experience further and tying CX outcomes to commercial goals. To help me discuss this topic, I’d like to wel…
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The recent sweeping cuts to USAID and other federal programs have rattled fundraisers across the country and in all sectors. Uncertainty is widespread as nonprofit leaders wait to see just what the fallout will be. Whether your organization was impacted or is anticipating a budget shortfall, scaling back on riskier strategies like acquisition can b…
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Episode 223: Archana Somasegar believes in a future where CS is fundamentally human. ⏱️ Timestamps: 00:00:00 - Intro 00:01:55 - The AI debate in customer success 00:02:48 - Demystifying how MindMe works 00:04:22 - The inspiration behind the mission 00:06:28 - Seamless integration and user experience 00:07:26 - Market trends and AI engagement boom 0…
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Episode 222: Emre Tekoglu sees opportunity in every support interaction. ⏱️ Timestamps: 00:00:00 - Intro 00:01:23 - Why support holds the retention key 00:02:31 - Beyond solving: Decoding support signals 00:04:29 - Collaboration over competition post-sales 00:05:36 - Escaping the ticket trap 00:08:44 - Support’s role in renewal strategies 00:09:59 …
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As AI reshapes the retail advertising landscape, are you leveraging it as a competitive advantage, or are you at risk of being left behind in a data-driven world? Today, we’re joined by Uldis Baumerts, Chief Operating Officer of Bryj Technologies, a leader in driving AI-powered innovations for the retail industry. Uldis has extensive experience in …
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Episode 221: Zach Hawtof is here to say: "AI may take our jobs, but it will never take our communities!" ⏱️ Timestamps: 00:00:00 - Intro 00:03:28 - Building digital communities for the future 00:04:51 - AI’s role in community and personalization 00:06:39 - IRL events vs digital platforms 00:08:14 - The power of niche and global connection 00:09:30 …
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We are here at ShopTalk 2025 at the Mandalay Bay in Las Vegas and seeing and hearing all about the latest in retail, e-commerce, and more. How much are your product returns costing your business—and how much opportunity are you leaving on the table by treating returns as a cost center instead of a competitive advantage? Today, I’m excited to welcom…
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Episode 220: The sun never sets on customer marketing. Melissa Beck joins Dillon live at the Customer Success Collective's Summit in New York City to describe her experience. ⏱️ Timestamps: 00:00:00 - Intro 00:01:50 - The evolution of customer marketing 00:02:49 - Creating experience beyond the product 00:03:31 - What customer marketing is not 00:0…
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Episode 219: Ray Otero tells us what it's like managing customer experience at Microsoft. ⏱️ Timestamps: 00:00:00 - Intro 00:01:36 - Embracing a growth mindset 00:01:48 - Rethinking customer experience 00:02:57 - CoPilot’s rise and cultural moment 00:03:50 - AI as an internal power tool 00:05:32 - Global CX with a product-agnostic view 00:07:24 - T…
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Justin Soleimani is the Co-founder and Co-CEO of Tumble, a Los Angeles-based company specializing in machine-washable, spillproof rugs designed for modern living. Before establishing Tumble in 2021, he worked as a consultant at Bain & Company, advising clients across various industries. Justin holds an MBA from Columbia Business School and a BA in …
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We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. If the student experience is the heart of a world-class academy, what happens when you realize there is room for improvement—and what do you do about it? Today’s guest is Mike Milliron, Chief Operating Offi…
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Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to d…
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Episode 218: Donnovan Simon stops Dillon in his tracks with one simple saying. ⏱️ Timestamps: 00:00:00 - Intro 00:02:03 - Customer success in tough times 00:02:57 - The global pressure on CS teams 00:03:23 - CS’s role in driving company stability 00:04:19 - CS metrics under executive scrutiny 00:05:10 - Legacy views vs. revenue accountability 00:05…
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Episode 217: Need Laure Maisonrouge say more? ⏱️ Timestamps: 00:00:00 - Intro 00:01:34 - Data as your customer success compass 00:02:17 - Why your onboarding might be failing 00:04:20 - Blending instinct with analytics 00:05:03 - Fast-tracking feature activation 00:06:28 - Guiding customers through integration 00:07:44 - Building a scalable success…
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We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create and enable amazing customer experiences. Today we’re going to talk about enabling and accelerating customer experience success by augmenting your teams and processes with AI. To help me discuss this topic, I’d like to welcome Isabelle Zdatny, Head…
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Welcome to another gripping episode of Scheer Intelligence, where we delve deep into the stories that shape our understanding of freedom, power, and the human experience. I'm your host, Robert Scheer, and today, I'm joined by the insightful Joel Whitney. We will uncover the harrowing tale of Pramodia Ananta Toer, a celebrated Indonesian writer whos…
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Episode 216: Chirag Nijjer has been studying the evolution of marketing. ⏱️ Timestamps: 00:00:00 - Intro 00:01:50 - From Google to global brand speaker 00:02:37 - Rethinking customer journeys with AI 00:04:23 - The brand curiosity theory in action 00:05:42 - Why AI isn't always the smartest fix 00:07:07 - When deleting your homepage works 00:08:01 …
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