Where dentists learn how to cut clinical days while increasing profits - without sacrificing patient care, cutting corners, or cranking volume. We teach you how to grow a scalable practice through communication, leadership, and effective management. Hosted by Dr. Paul Etchison, author of two books on dental practice management, dental coach, and owner of a $6M collections group practice in the south suburbs of Chicago, we provide actionable advice for practice owners who want to intentionall ...
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Join dentist entrepreneurs, and spouses, Dr. Anushka Gaglani and Dr. Abhishek Nagaraj for insights from dental industry experts and innovators on current and emerging trends in business practices, patient care and career development and what it takes to be successful in this dynamic field. Perfect for anyone passionate about business, the future of dental care, and dentists looking to become elite clinicians over time.
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Why Are DSO's Failing? What's Happening Inside Dentistry with Jake Berry
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33:29Why have dozens of DSOs collapsed? What’s the impact on the dental industry? And how can you protect yourself, even if you never plan to sell? Tune in to learn what’s really happening in the DSO market, and what YOU should look for if you're considering a DSO! Topics discussed in this episode: Why so many DSOs are failing What investors look for in…
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Built to Sell: Increasing the Value of Your Practice
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21:18
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21:18A sellable practice runs smoother, earns more, and stresses you less. But what does it mean to have a sellable practice? In this episode, the DPH coaches share the seven signs your practice is sellable and explain why you should build a sellable practice even if you never plan to sell. Learn how to increase the value of your practice, what metrics …
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The Drinking Game that Taught Me Practice Culture
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13:25
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13:25Ever have one of those nights where you're exhausted but someone talks you into staying up anyway—and it turns into the most fun night ever? That's exactly what happened when my family convinced me to play our ridiculous Italian-themed drinking game called "Garlic and Oil" at the lake house. The truth is that strong practice cultures aren't built t…
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Practice Policies: Cell Phones, Tattoos, and Staff Discounts
16:20
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16:20When’s the last time you reviewed your office policies? Regular check-ins keep your practice running smoothly and your team on the same page. In this episode, the DPH coaches share how they've updated their own policies to reflect today’s workplace, cut down stress, and avoid playing favorites. Get tips on managing cell phone use, stopping patients…
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Josey Sewell’s “High Love, High Accountability” Approach to Creating Positive, Successful Work Environments
26:30
26:30
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26:30Nearly all of our previous Filling You In guests have mentioned culture as an important ingredient in building successful dental practices and practice groups, but today, we're going to take a deep dive into what that means, how it's created, and how it works. Our guide is Josie Sewell, a trailblazer in the dental industry, known for helping practi…
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What would happen if your entire dental team quit tomorrow? Rather than just a nightmare scenario, this thought experiment reveals critical insights about your practice's foundation. I share the story of a dentist who actually experienced this situation—when he laid out his vision for the practice and gave his team of seven the option to leave if t…
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Beyond the Operatory: Why Some Dentists Make Millions
25:13
25:13
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25:13You can be a great dentist and still struggle to grow — and here's why: your mindset. It's what keeps some practice owners stuck and helps others build the type of practice they want. In this episode, find out how to shift out of "survival mode" and run your business instead of just working in it. From perfectionism and fear to day-to-day fundament…
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Eliminate Hygiene Cancellations with This Simple Policy
10:47
10:47
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10:47Ever struggled with hygiene cancellations while simultaneously facing a backlog of patients desperate for appointments? You're not alone, and there's a brilliant solution hiding in plain sight. What makes this approach so powerful is its triple benefit structure. Your practice maintains a more predictable schedule and improves productivity. Your pa…
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A Revealing Look at the State of Dentistry: Beth Gaddis, Editor in Chief at Planet DDS
26:23
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26:23If you’re wondering how your dental practice compares nationally, or just want to know what the latest trends are in the sector, today’s show is a must-listen as we welcome Beth Gaddis, Editor in Chief at Planet DDS, to share insights from the company’s 2025 Dental Industry Outlook Report based on data collected from the thousands of practices it s…
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Managing Stress and Finding Fulfillment in Dental Practice with Chelsea Myers
20:51
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20:51Ever feel like the stress of dental practice is overwhelming? Join us on Dental Practice Heroes as we sit down with the insightful dental life coach Chelsea Myers to explore how dentists can manage stress and avoid feeling trapped in their profession. Chelsea offers practical advice on setting boundaries between work and home life and emphasizes th…
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How Cutting Clinical Days Can Help You Grow Faster & Lead Better w/ Dr. Ryan Bradley
21:48
21:48
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21:48How can you keep your team, grow your practice, AND reclaim your time? Discover how Dr. Ryan Bradley did all three without burnout, spending big on marketing, or micromanaging his team. We talk about what worked to reduce turnover through a merger, create work-life balance, and scale while cutting back clinical days. Tune in to learn how working le…
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Burnout to Balance: A Dentist's Journey to Wellbeing w/ Dr. Peter Dinh
25:41
25:41
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25:41What does “biohacking” have to do with dentistry? For Dr. Peter Dinh, figuring out the root cause of his low energy and burnout changed the way he felt in his body and in his practice. In our conversation, he shares how functional medicine helped him heal hidden issues like leaky gut and low dopamine, improve his mental and physical health, and sho…
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The REAL Profit from the Hygiene Department
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14:01Dental practice owners across the country face a mounting challenge—skyrocketing hygienist wages that strain traditional production-focused models. But what if obsessing over hourly production metrics is actually holding your practice back from its true potential? In this transformative episode, I reveal why the real value of your hygiene departmen…
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How to Stay In Control When Things Go Wrong w/ Dr. Taher Dhoon
20:21
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20:21Nothing throws off your day like a surprise complication. When a surgical or dental emergency hits, how you respond is what matters most. In this episode, Dr. Taher Dhoon joins me to share how we approach emergencies to keep our cool, make smart decisions, and lead our teams. We dive into emergency protocols, critical mindset shifts, and how to avo…
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Advancing Women as Leaders in Dentistry: Dr. Aman Kaur, Founder of Women in DSO
24:39
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24:39Today on Filling You In with A-Squared, we're delighted to welcome a respected voice in dentistry to the podcast who has played a particularly important role in advancing women as leaders in the industry. Dr. Aman Kaur has done this both through her mentoring relationships and through founding Women in DSO, the fastest growing dental association wi…
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Tax Hacks Your Regular Accountant Won't Tell You w/ Mike Bark
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35:26You might be missing out on tens of thousands in tax savings and not even know it. But all that can change with the help of a dental CPA. Mike Bark of Bull Moose Financial joins me today to talk profitability, tax mistakes and strategies that dentists overlook far too often. We dive into the tax landscape of dentistry, explore what a good dental CP…
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Growing with Less Hygienists: New Models for the Age of Hygiene Scarcity
14:52
14:52
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14:52Dental practice owners across the country are facing a critical challenge: how to continue growing when hygienists seem impossible to find. This shortage creates a frustrating bottleneck - you've got the new patients flowing in, your clinical skills are sharp, your systems are solid, but without adequate hygiene capacity, your practice hits a growt…
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Let Purpose Be Your Driver: Steven J. Neuner, Co-Founder, Superpowers | Co-Author of Superpowered
24:55
24:55
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24:55To be a successful entrepreneur you need to be all-in, but that creates the risk of letting your business become your identity. Lifetime entrepreneur Steven Neuner – who has built, scaled, and exited multi-million-dollar companies – joins us on this episode of Filling You In with A-Squared to explain how to prevent that from happening and share oth…
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You Can Grow Without PPO's with Dr. Andrew Kokabi
29:48
29:48
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29:48Big growth isn’t reserved for in-network practices. Dr. Andrew Kokabi has built more than just a thriving fee-for-service practice — he’s built a reputation as a trusted business that gives back. In this episode, he explains what it means to be a community-driven practice and how this approach has helped him grow without relying on insurance. He al…
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Lessons from a Lawsuit w/ Dr. Taher Dhoon
22:46
22:46
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22:46Every dentist dreads it: the day a case turns into a lawsuit. And often, it’s not the actual dentistry that gets you. In this episode, Dr. Taher Dhoon gets candid about a worst-case scenario he’s facing in real time. He shares what mistakes opened the door to litigation, and the steps every dentist can take to avoid the same fate. You’ll learn best…
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Win-Win Business Structures in Dentistry: Brian Colao, Director of the Dental Service Organizations Industry Group at the Dykema Law Firm
27:23
27:23
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27:23You could call Brian Colao a sort of legal midwife for DSOs, because he was in the trenches helping dentists form practice groups even before the term DSO was in use. In fact, Brian’s work has led to legal opinions that helped define the legality of the DSO model and set the standards for compliance and due diligence. As he explains to our hosts Dr…
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Great dental practices share one essential quality: exceptional team communication. Yet many offices struggle with ineffective meetings that drain energy rather than build momentum. Drawing from 13 years of practice management experience, I reveal how my team transformed frustrating, head-spinning meetings into productive sessions that actually str…
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Beyond Clinical Skills: The Trust Factor in Dental Practice Success
23:18
23:18
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23:18Trust should be the plan before the treatment plan. It’s the foundation behind case acceptance, retention, and referrals — the things that actually grow your practice. In this episode, we dive into strategies for building trust in the day-to-day, common mistakes new dentists make, and how to ease patients into seeing a new provider without losing t…
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Dental Consolidation Through the Eyes of A Practice Owner: Michael I. Farr, DMD, Founder of Smiles by Farr
24:07
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24:07When discussing consolidation in dentistry, most of the attention centers on profit-driven players such as DSO’s or private equity firms, but there’s not as much focus on what’s driving individual practice owners to seek affiliation or acquisition. Today on Filling You In, we’re going to get a ground level perspective on what’s motivating dentists …
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What Makes You Lose Sleep: Business or Clinical?
19:05
19:05
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19:05One bad case can haunt you longer than a bad hire. But what’s really more unpredictable — the patient in the chair or people in your practice? This episode debates what causes more stress: clinical work or the business of running a dental practice. The DPH coaches share their experiences on both sides of dentistry and how they reduce stress in clin…
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Two Day Clinical Weeks with Dr. David Maconi
31:50
31:50
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31:50What if working less could actually make your practice more profitable? Dr. David Maconi proves it's not just possible—it's achievable for committed practice owners willing to challenge conventional wisdom. Whether you're burning out from too many clinical days or simply curious about creating more flexibility in your practice, this conversation pr…
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A Bias Toward Action and Authenticity: Dr. Brad Hughes, Founder and CEO of Vision Dental Partners
35:18
35:18
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35:18Action; Will to Win; Bring the Fire; Close the Gap. You might expect to hear these motivating words coming from a coach during a big game, but you will also hear them in the morning staff meetings at Vision Dental Partners, an emerging practice group with eight locations in Indiana and South Carolina. As you’ll discover on today’s episode of Fillin…
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More Staff, or More Efficiency? How to Tell with Dr. Paul Etchison
17:34
17:34
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17:34Are your front desk team members constantly asking for more help? In this revealing episode, I tackle the challenging question every dental practice owner faces: when should you hire more administrative staff versus improving your systems? I walk through practical solutions I implemented during COVID when my team was drowning in new protocols and a…
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Thick Skin & Thin Schedules: The Surprising Burnout Solution
21:19
21:19
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21:19Burnout isn’t just a buzzword—it’s a real problem in dentistry. But why? Join us as we dive into the growing issue of burnout and how you can find joy in your career again. You'll get strategies for combatting burnout, learn how to manage the stress of practice ownership, and understand the key mindset shifts that make all the difference in your wo…
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The Role of DSOs in a Dynamic Dental Industry: Kim Larson and Bill Neumann, Co-Founders of Group Dentistry Now
32:29
32:29
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32:29Believe it or not, Dr. Anushka Gaglani and Dr. Abhishek Nagaraj are NOT the only married couple in the dental field that hosts a podcast! Today’s guests, Kim Larson and Bill Neumann, are co-hosts of the top-ranked Group Dentistry Now podcast where they and their guests share the latest news, trends and insights in the space.What makes them so effec…
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The Million-Dollar Associate: How to Help Associates Succeed from Day One w/ Dr. Taher Dhoon
17:43
17:43
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17:43We all know how game-changing it is to have the right associate on board — and how costly it can be when you hire the wrong one. Too many owners hire quickly, don’t provide enough guidance, and end up paying the price. In this episode, Dr. Taher Dhoon shares how to avoid these mistakes and mentor million-dollar associates in your practice. From str…
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Your body language might be sabotaging your case acceptance without you even realizing it. Imagine presenting the perfect treatment plan with flawless explanation—only to have patients hesitate and "think about it." What went wrong? The answer lies in the subtle realm of nonverbal communication. Research shows our brains are 12.5 times more likely …
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Operating Systems for Life and Work: Dr. Eric J. Roman, Founder of 1LifeSystem
32:29
32:29
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32:29Our guest on this episode knows how to put a smile on people’s faces, and not just because he’s a skilled dentist. Dr. Eric J. Roman also believes part of his job is to infuse love into group dentistry and give dental associates the playbook for performance and joy. That’s right up our alley at Areo Dental, where we strive to help our employees unc…
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Big Time Numbers Without Burning Out w/ Spencer Greer
34:09
34:09
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34:09The secret to higher production? Better leadership, not just more patients. In this episode, Dr. Spencer Greer shares the biggest lessons he’s learned from scaling multiple practices, optimizing production, and keeping teams motivated—even when you're leading remotely. He reflects on the mistakes he made, what he’d do differently, and how partnerin…
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Show, Don't Tell: Communicating Intentionally
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17:55
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17:55This episode delves into the vital role of visual aids in enhancing patient understanding and acceptance in dental practices. We explore various methods and strategies that allow dental professionals to effectively communicate treatment options, ensuring clarity and confidence in patient decisions. • Discussing the cognitive advantages of visual ai…
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Understand the DNA of Your Business: Adam E. Coffey, Founder of The Chairman Group™
33:08
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33:08Our guest today on Filling You In wears a lot of hats: bestselling author, private equity expert, acclaimed international speaker, board member, mentor, and consultant. He also has a wide array of life experiences as a CEO, pilot, general contractor, and US Army veteran. Put it all together, and Adam Coffey can be best described as a visionary lead…
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No Regrets: Preventing Buyer's Remorse in Patients
16:22
16:22
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16:22Feeling uncertain after a big dental purchase? You're not alone. This episode unpacks the phenomenon of buyer's remorse, especially regarding dental treatments. We delve into why patients harbor doubts about the necessity of their treatments, the high costs commonly associated with dental procedures, and how these factors can lead to feelings of re…
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What's Wrong with Your Onboarding Process with the DPH Coaches
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21:16
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21:16Most new hire issues can be traced back to one thing: onboarding. In this episode, the hosts and their expert guests share proven strategies to effectively train, support, and integrate your new team members right from the beginning. You'll learn how to create a clear onboarding process that reduces turnover, minimizes training stress, and helps yo…
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Operations As a Leading Indicator In Business: Caitlin Zulfic Maehr, Director of Operations at Areo Dental Group
26:57
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26:57On this episode of Filling You In, we’re happy to introduce you to a key member of the Areo Dental family, Caitlin Zulfic Maehr, and delve into the critically important work she does as our Vice President of Operations. As you’ll learn in this informative and fun conversation, Caitlin sees her role as connecting various parts of the business to mai…
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Team Resistance and Getting Buy In with Anthony Do
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17:43
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17:43One of the biggest leadership mistakes is making your "why" about you, not your team. In this episode, Dr. Anthony Do of Red Oak Family Dentistry returns to share hard-earned lessons on leadership, motivation, and creating a culture that makes your team want to stay. Learn how to become a leader people trust, find fulfillment in your career, and bu…
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How Artificial Intelligence Can Drive Business Growth: Amol Nirgudkar, Co-Founder and CEO of Patient Prism
27:10
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27:10On this episode of Filling You In: A Dental Podcast with A-Squared we’re happy to welcome Amol Nirgudkar, a stalwart of the dental industry, to help us understand how artificial intelligence can be used by dental practices and other types of healthcare clinics to drive growth. Amol is the co-founder and CEO of Patient Prism which offers an AI platf…
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How to Fix Challenging Team Behaviors with Katheryn Eitel Belt
25:35
25:35
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25:35Struggling to get your team on board? The answer isn’t demanding compliance—it’s understanding what’s really going on. Let’s talk about what’s holding them back and how to fix it. Katherine Eitel Belt of LionSpeak is back to break down the four biggest reasons employees don’t meet our expectations (and why leaders often overlook the real issues). W…
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Stop Getting Behind and Hurrying through Your Days with the DPH Coaches
15:36
15:36
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15:36Busy January? If your office struggled to keep up, you’re not alone. In this episode, we discuss why hurrying may be to blame and how slowing down can actually help you reduce stress, boost productivity, and provide better patient care. Let’s explore how packed schedules, inefficient systems, and understaffing impact both your team and your patient…
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Financial Trends in Dental Practices: Austin Moffat of DSO CFO
19:00
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19:00Dr. Anushka Gaglani and Dr. Abhishek Nagaraj (A-Squared) the co-CEOs of Areo Dental Group, started the Filling You In podcast to share their own experiences as dentist entrepreneurs and to learn along with their listeners about industry trends and best practices from leading innovators and experts who are shaping the future of dental care. Their fi…
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Getting to the Root of Practice Challenges
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12:47Leadership in dental practices often faces unexpected challenges, especially when dealing with negative patient feedback. By employing the Infinite Why system to analyze issues, leaders can uncover the roots of problems and foster a more constructive team environment focused on improving patient care. • The emotional challenges of receiving negativ…
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Big Case Dentistry: How to Market, Consult, and Finance w/ Dr. Taher Dhoon and Dr. Ryan Bradley
22:42
22:42
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22:42Big box implant centers are everywhere, but there ARE ways to stand out. Dr. Ryan Bradley and Dr. Taher Dhoon know firsthand how tough it is to transition into full-arch dentistry — from figuring out marketing to attracting qualified patients who can pay. In this episode, they unpack marketing, consultation, and financing strategies that will help …
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On this episode of Filling You In: A Dental Podcast with A-Squared, dentist entrepreneurs, and spouses, Dr. Anushka Gaglani and Dr. Abhishek Nagaraj give a sneak preview of the fascinating topics they will be exploring with their expert guests, discuss why they decided to create a podcast, and talk about how they hope you will benefit from listenin…
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From New Grad to Multi-Practice Owner w/ Colin Myrick
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34:25From a four-op office to two practices — here’s how Colin Myrick created something bigger than he ever expected as a young practice owner. This episode dives into the hurdles of taking over an established practice, stepping into the role of owner, and scaling in a small community. You’ll learn how Colin built a collaborative culture and steadily gr…
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How Important is Branding for a Dental Office?
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19:56
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19:56Branding is more than just logos and advertising; it’s about standing out in your market. This episode will help you define your own brand and measure its impact! We share an easy exercise to uncover your brand identity and real stories of how intentional branding can transform a dental practice. Discover how to deliver on your brand promise, build…
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Checklist Strategies for Streamlining Operations
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17:30Unlock the secret to a seamless dental practice with the power of checklists! Join me to reveal the transformative potential of a well-crafted checklist. How can you turn vague expectations into concrete action items? We address this question by focusing on specificity and practicality, ensuring your daily operations are not just completed but opti…
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