Best MSP Insider Podcasts (2025)

1
Unlocking MSP Success: The Real Accountability Blueprint 59:27

3d ago59:27

59:27

In this episode of MSP Insider, discover why most MSPs struggle with growth and learn the transformative power of accountability frameworks. Summary: Join us as we dive deep into the realities of MSP leadership and accountability, with expert insights on how to navigate the challenges of scalability and team dynamics. Uncover why best practices oft…

1
Stanford Medicine Center for Improvement with Lisa Freeman 29:06

2d ago29:06

29:06

Lisa (Elizabeth) Joyce Freeman serves as a Senior Advisor in the School of Medicine at Stanford University. She administratively supports the Stanford Medicine Center for Improvement. The goal of the Stanford Medicine Center for Improvement is to become the best at getting better Inspiring and accelerating the delivery of consistent, excellent care…

1
Inside a Cybersecurity War Room 44:25

5d ago44:25

44:25

It's CSOC o'clock! In this episode, we dive into the high-stakes world of cyber defense with the manager of cybersecurity operations at a critical infrastructure organization. From ransomware threats and zero-day exploits to the rise of nation-state-backed Advanced Persistent Threats (APTs), our guest reveals how security teams manage 24/7 threats,…

1
Overcoming MSP Sales Avoidance: The Key to Growth 48:45

6d ago48:45

48:45

Why do so many MSPs struggle with growth despite possessing the technical prowess to succeed? The answer lies in financial awareness and sales strategies. Summary: Dive into this eye-opening episode with MSP Insider's Jeffrey Newton as he sits down with strategic coach Brian Hoppe. Discover why most MSPs unknowingly sabotage their financial perform…

1
Keeping Teams Aligned During Big Shifts - Lessons for IT Leaders 19:42

5d ago19:42

19:42

What happens when your company’s most valuable asset starts holding you back? In this episode of The Growth Guild, Chris Larcade talks with Nathan Flood, CEO of Kinber, about leading through massive business pivots — from selling a multi-million-dollar infrastructure asset to redefining the organization’s mission. Whether you run an MSP, MSSP, or I…

1
Escape the Grind: Building a Life-Friendly MSP Business 1:03:50

10d ago1:03:50

1:03:50

Is the hustle and grind draining the life out of your MSP? Discover how to break free from the business prison and finally achieve the success you deserve! Summary: Join Paul Green in this episode of MSP Insider as he unpacks the realities of MSP marketing, shares life-changing strategies to grow your business, and reveals the common traps that kee…

1
Gary Peterson; The Improvement Legacy 30:40

10d ago30:40

30:40

Gary Peterson - Executive Vice President, Supply Chain & Production at O.C. Tanner Company As our Executive Vice President of Supply Chain & Production, Gary specializes in creating cultures of continuous improvement through manufacturing and leadership excellence. He leads our manufacturing, buying, engineering, refining, and logistics teams. Gary…

1
Inside Microsoft’s AI Vision for Channel and Partners 37:12

12d ago37:12

37:12

In this episode of Changing Channels, Larry Walsh speaks with Nina Harding, Corporate Vice President of Americas Global Partner Solutions at Microsoft, about how artificial intelligence is reshaping the channel landscape. From internal adoption of Copilot—Microsoft’s flagship AI tool—to the rise of AI-native partners, Harding shares how Microsoft i…

1
Client Expectations vs. Reality: An MSP's Survival Guide 52:49

13d ago52:49

52:49

Do you feel the tension between what your MSP promises and what it delivers? Discover how bridging this gap can set you apart from the competition. Summary: In this episode of MSP Insider, we dive deep into the often-overlooked disconnect between MSP agreements and real-world client expectations. Mike Pedrick, an industry expert, reveals vital insi…

1
MSP 3.0: The Future of Managed Services Revealed 54:33

17d ago54:33

54:33

The future of managed services is no longer a distant promise; it's an urgent call to action for MSP owners ready to transform and thrive. Learn why shifting your mindset is crucial to your MSP's growth. Summary: In this episode of MSP Insider, industry veteran Tim Thomson joins us to discuss the transition to MSP 3.0, unlocking new growth opportun…

1
Toyota's Improvement Thinking from the Inside with Dr. Sarah Womack 31:43

16d ago31:43

31:43

Dr. Sarah Womack is a distinguished researcher and consultant in the field of Industrial Engineering. Her Ph.D. in the department of Industrial & Operations Engineering from the University of Michigan, Ann Arbor focused on the intersection of lean manufacturing practices and ergonomics. She has published peer-reviewed articles, presented as guest s…

1
MSP Owners Are Blindly Ignoring This Key Metric 53:24

20d ago53:24

53:24

Are you flying blind when it comes to your MSP's margins? Discover the hard truths that could transform the financial health of your MSP business. Summary: In this episode of MSP Insider, Joe Burns, co-founder and CEO of Reformed IT, sits down to reveal the uncomfortable truths about MSP margins and why many MSPs are flying blind. We dive into unde…

1
Client Expectations vs. Reality: An MSP's Survival Guide 52:09

24d ago52:09

52:09

Do you feel the tension between what your MSP promises and what it delivers? Discover how bridging this gap can set you apart from the competition. Summary: In this episode of MSP Insider, we dive deep into the often-overlooked disconnect between MSP agreements and real-world client expectations. Mike Pedrick, an industry expert, reveals vital insi…

1
Driving Improvement as a Medical Staff Professional (MSP) – with Kimberly Olson 31:44

24d ago31:44

31:44

Kim Olson entered the healthcare field in 2005 and has since held progressive roles in Health Information Management, Performance Excellence, and most recently, as Director of Medical Staff Office and Provider Enrollment operations, where she led initiatives to streamline credentialing workflows and improve cross-functional collaboration. She’s mos…

1
Why Fun Is the Secret to Cloudflare’s Channel Success 30:15

26d ago30:15

30:15

In this episode of Changing Channels, Larry Walsh speaks with Tom Evans, Chief Partner Officer at Cloudflare, about how fostering an open, fun, and collaborative culture translates directly into partner success. Evans shares insights from his first year at Cloudflare, where he’s reshaping the company's channel strategy to accelerate growth and incr…

1
The AI Wake-Up Call MSPs Can't Ignore 49:31

27d ago49:31

49:31

Is your MSP ready for the AI revolution, or will you be left in the dust? Dive into the conversation that every managed service provider needs to hear. Summary: In this episode, we sit down with Mark, the manager of AI adoption at Hats.ai, to explore the untapped opportunities MSPs have in the rapidly evolving AI landscape. Discover how AI can tran…

1
Radical Listening with Christian van Nieuwerburgh and Robert Biswas-Diener 32:11

1M ago32:11

32:11

Prof. Christian van Nieuwerburgh (PhD) is an academic, consultant and executive coach. He is Professor of Coaching and Positive Psychology at the Centre for Positive Health Sciences at RCSI University of Medicine and Health Sciences (Ireland) and Consulting Professor for Growth Coaching International, a provider of coach training and consultancy fo…

1
Surviving 2025: The Death of Non-Profitable MSPs 46:17

1M ago46:17

46:17

Curious why your MSP isn't growing as expected? You're not alone. Let's uncover the harsh truths holding many MSPs back from real success. Summary: In this episode of MSP Insider, Nick Wolf, a seasoned expert in the MSP sector, dives deep into the mindset, beliefs, and practices that can make or break your MSP growth journey. From flawed sales stra…

1
Don’t Say Um with Michael Chad Hoeppner 32:11

1M ago32:11

32:11

Michael Chad Hoeppner is the Founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations the communication skills to reach their highest goals in work and life. Michael has worked with some of the world’s most influential companies and leaders, across a wide range of industries, universities, and professiona…

1
How Sophos is Rewarding MSP Commitments 29:57

1M ago29:57

29:57

In this episode of Changing Channels, Larry Walsh sits down with Chris Bell, Senior Vice President of Global Channels, Alliances, and Business Development at Sophos, for an inside look at MSP Elevate—the company’s bold new program designed to reward committed partners with richer margins, exclusive capabilities, and unmatched growth potential. Bell…

1
Brainstorms, Banter, and Bloopers 38:35

1M ago38:35

38:35

It’s the 100th episode of SolarWinds TechPod! Join hosts Chrystal Taylor and Sean Sebring as they celebrate this milestone by going behind the scenes of the podcast. From the infamous "host curse" to their favorite guests, funniest moments, and the magic of production, this candid conversation reveals what it really takes to bring TechPod to life. …

1
Why Every MSP Needs a Disney Experience Approach 1:42:12

1M ago1:42:12

1:42:12

Discover the hard truths about how MSPs sabotage their growth with common misconceptions in sales and operations. If you're tired of hitting growth plateaus, this episode is a wake-up call. Summary: In this transformative episode, we dive deep into the operational challenges and cultural gaps that inhibit MSP growth. Our guest, Dean, reveals why th…

1
Ping: The Secrets of Successful Virtual Communication with Dr. Andrew Brodsky 30:22

2M ago30:22

30:22

Andrew Brodsky—a Harvard Business School doctoral graduate, award-winning business professor, management consultant, and expert in virtual communication at The University of Texas at Austin—has dedicated his career to unraveling the intricacies of virtual communication. Diagnosed with cancer as a teenager, his treatment led to a lifelong immune def…

1
Struggling to Scale? The MSP Owner’s Dilemma Explained 33:33

2M ago33:33

33:33

Are you an MSP leader grappling with stagnation and scaling hurdles? Discover the hard truths and transformative insights that are holding you back in today’s cluttered market. Summary: Join us in this episode of MSP Insider as we dive into the core challenges MSP owners face in scaling their business. Ron Losavsky shares his extensive coaching exp…

1
3rd Edition of Humble Inquiry with Peter A. Schein 41:02

2M ago41:02

41:02

Peter A. Schein is the co-founder and CEO of OCLI.org in Menlo Park, California. He is a contributing author to the 5th edition of Organizational Culture and Leadership (2017). With Edgar H. Schein he is co-author of Humble Leadership (2018, 2nd ed. 2023), The Corporate Culture Survival Guide, 3rd ed. (2019), Humble Inquiry, (2nd ed. 2021 and 3rd e…

1
The evolution of MSPs: Evolve or get left behind. 38:25

2M ago38:25

38:25

Dive deep into the changing tides of the MSP industry, where private equity's influence and the evolving nature of industry events are reshaping how MSPs scale and succeed. Summary: In this episode of MSP Insider, Jeff and Gene explore the strategic shifts that are redefining the MSP landscape. From the impact of private equity and the importance o…

1
Scientific Thinking on our thinking with Kelly Mallery 28:54

2M ago28:54

28:54

I’ve spent my career helping teams and leaders navigate change—not by pushing harder, but by making the process easier, smarter, and, dare I say, even enjoyable. As the Operational Excellence Leader for two Viant Medical sites (New Hampshire and Michigan), I drive continuous improvement in high-stakes manufacturing environments. But my real passion…

1
Autodesk Goes All In on the Agency Model 27:07

2M ago27:07

27:07

Autodesk has overhauled its channel strategy by moving to an agency model, where the company handles transactions directly while partners focus on delivering post-sale value. The change provides Autodesk with greater pricing and data control, reduces the administrative burden for partners, and enhances the customer experience through streamlined sy…

1
MSP Automation: Unlocking Efficiency with AI With Ashley Cooper 55:11

2M ago55:11

55:11

In this episode of MSP Insider, we're diving deep into the often overlooked but massively impactful world of open source and how it's revolutionizing the MSP industry. Summary: Learn how community-driven resources and open source tools can transform your MSP, streamline operations, and enhance service delivery. Plus, discover why AI isn't just a bu…

1
Making Lean and Continuous Improvement Work with Darren Walsh 29:35

2M ago29:35

29:35

Darren Walsh is Director & Leadership Coach at Making Lean Work Ltd. A leading management consultancy specializing in helping business leaders and managers unlock the transformative power of continuous improvement. He has over 30 years of experience, working with some of the best in automotive, aerospace, medical devices, energy, technology, financ…

1
The Mindset Shift: IT Operations to Security 50:23

2M ago50:23

50:23

In this episode, hosts Sean Sebring and Chrystal Taylor engage with actual rock star Chris Greer, a Security Engineering Manager at SolarWinds, to explore the multifaceted world of cybersecurity. Chris shares his unconventional journey from being a musician to entering the IT field, emphasizing the importance of certifications and the mindset shift…

1
From Invisible to Irresistible: Transforming Your MSP Brand With Crystal Conkle 58:11

2M ago58:11

58:11

Most MSPs don’t have a marketing problem. They have a clarity problem Crystal Conkle (CMO at The 20 MSP) breaks down what that really means—and how to fix it. If your growth feels stuck, or your marketing still sounds like everyone else… this is your episode. We cover: → Why invisibility is the real cost of copy-paste marketing → The shift from “en…

1
The Block Diagram with Gemma Jones 30:34

2M ago30:34

30:34

Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a …

1
How Soft Leadership is Hurting Your MSP Success With Dale Walls 56:18

3M ago56:18

56:18

Hard truth: It’s not your tech that’s holding you back. It’s your leadership. In this episode, I sat down with Dale Walls (founder of Corsica Technologies) to break down the real reason MSPs hit a wall. It’s not lack of effort. It’s not lack of ideas. It’s lack of clarity, courage, and consistency at the top. This one covers: → The quiet cost of so…

1
The Secret to Meetings People Actually Enjoy with Jess Britt 27:27

3M ago27:27

27:27

Jess Britt is an executive coach and consultant who partners with leaders across sectors to transform their organizations through systematic approaches to managing people and work. She specializes in empowering senior leaders and teams in complex, dynamic environments to build collaborative, high-performing, data-driven workplace cultures using a f…

1
Ending MSP Burnout: A Mental Health Roadmap to Breakthrough 55:28

3M ago55:28

55:28

Running an MSP can feel like a never-ending sprint—until your mind and your motivation hit a wall. In this episode, I sat down with Scott Scrogin, Strategic Initiatives Director at ConnectWise, to talk about the thing no one builds a dashboard for: burnout. We covered the real stuff—what it looks like when you’re scaling fast and still feel stuck, …

1
SIM Labs in Health Care with Dr. James R. Korndorffer 31:09

3M ago31:09

31:09

James R. Korndorffer Jr., M.D., MHPE, FACS, joined the University of Texas Austin, Dell Medical School in January of 2025 and leads the continuum of medical education to train the next generation of physicians and health care professionals. In addition, he leads efforts across The University of Texas at Austin and The University of Texas System to …

1
The Hard Truth About MSP Profitability and Exit Strategy with Arlin Sorenson 1:08:08

3M ago1:08:08

1:08:08

You can’t outwork a broken model. That’s where this episode starts—and where a lot of MSP owners get stuck. I sat down with Arlin Sorensen (VP Ecosystem Evangelism of ConnectWise) to unpack the kind of growth that looks good on the surface… but still leaves you frustrated, burned out, or stuck at a ceiling you can’t break through. This one’s about …

1
VITAL BEHAVIOR Blueprint with Dr. Julie M. Smith and Dr. Lori Ludwig 31:20

3M ago31:20

31:20

Dr. Julie M. Smith is a trailblazer in large-scale organizational behavior change. Her methods have garnered global awards and are backed by a wealth of case studies featuring organizations of all types and sizes. She has helped organizations identify and execute a wide variety of Vital Behaviors, from key behaviors related to executive decision ma…

1
Community and Collaboration: Lessons from Gaming 1:00:02

3M ago1:00:02

1:00:02

This episode explores the intersection of gaming, particularly MMOs, and its impact on workplace dynamics. Dr. Melika Shirmohammadi and Mostafa Ayoobzadeh join hosts Chrystal Taylor and Sean Sebring to discuss their motivations for studying the positive aspects of gaming, the skills that can be transferred to professional environments, and the soci…

1
Unlocking Profit: How AI Transforms MSP Revenue in 2025 1:12:22

3M ago1:12:22

1:12:22

Is your MSP stuck in a pricing battle? Here’s the hard truth: if you’re still competing on price in 2025, you’re not scaling—you’re surviving. In this episode of MSP Insider, I sit down with Sagar Pandya to unpack the mindset shifts MSPs need to stay relevant and profitable. We go deep into how AI can give you an edge, why “consultative” isn’t just…

1
Plot the Dots with Gemma Jones 28:20

3M ago28:20

28:20

Gemma started her career studying Mechanical Engineering at Cardiff University. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a …

1
The Future of MSP Platforms: AI, Integration & Growth | Chris Day 53:11

3M ago53:11

53:11

The MSP platform you’re using today? It might not get you where you want to go. In this episode of MSP Insider, I sat down with Chris Day to unpack what’s really broken in the MSP platform space—and where things are actually headed. We talk about: → Why “integration” is still mostly a buzzword → How AI is changing the way we manage data and deliver…

1
What’s Love got to do with it? With Julie Simmons 34:01

4M ago34:01

34:01

Julie Simmons, now retired, worked with her husband Scott as part of the Scott Wade Simmons & Associates, LLC providing leadership coaching and training in Strategy Development and Deployment, Leadership Development, and the Improvement Kata & Coaching Kata. Julie always had a passion for helping others develop their skills, capabilities, and confi…

1
AI Compliance for MSPs: The Untapped Potentia 1:06:57

4M ago1:06:57

1:06:57

Is your MSP actually ready for the AI revolution? We unpack why ignoring AI could be the biggest risk to your business as we dive into the hard truths and strategies for leveraging AI and compliance in the MSP industry. Summary: In this episode, we dive deep into how MSPs can navigate the challenges of compliance and the transformative potential of…

1
Managing on Purpose with Mark Reich 30:11

4M ago30:11

30:11

Mark Reich spent 23 years working for Toyota, starting in 1988 with six years in Japan in the Overseas Planning Division, where he was responsible for Product Planning and collaborated with Chief Engineers to define vehicle specifications for overseas markets. This pivotal time was when Toyota introduced the Lexus to the world. In 1994, Mark return…

1
Why Most MSPs Fail at Compliance and How to Break the Cycle 1:05:29

4M ago1:05:29

1:05:29

Think compliance automation has you covered? You might be walking into a false sense of security. In this episode, I sat down with Tim Golden, founder of Compliance Scorecard, to unpack the real risks of relying too heavily on automation—and what it actually takes to build a scalable, secure compliance program as an MSP. This one’s for MSP leaders …

1
Getting UNSTUCK with Andrew Williams 29:11

4M ago29:11

29:11

Andrew is the Founder and Managing Director of Agility Consulting Group. He is a leadership enthusiast who is passionate about building leadership capacity to help organisations to make progress on big complex problems. He has been an Adjunct Faculty at the Australia Graduate School of Management (AGSM) at the University of NSW for 15 years where h…

1
How Plugable is Dealing with Tariff Turbulence 29:52

4M ago29:52

29:52

Tariffs are top of mind across the channel. In this episode of Changing Channels, Larry Walsh talks with Lynn Smurthwaite-Murphy, CEO of Pluggable Technologies, about the wide-reaching effects of shifting U.S. trade policy. Lynn shares how Pluggable restructured its supply chain in response to Trump-era tariffs and how new rounds of uncertainty are…

1
The VCISO Approach That Transforms MSP Profitability with Jesse Miller 59:20

4M ago59:20

59:20

In episode 15 of MSP Insider, host Jeffrey Newton sits down with Jesse Miller, founder of Power PSA Consulting, for a no-BS conversation about why most MSPs fail at cybersecurity sales. Through candid discussion, Jesse reveals why obsessing over security tech stacks instead of business risk is killing your margins, how his own first security progra…

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