Best MSP Insider Podcasts (2025)

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The Future of MSP Platforms: AI, Integration & Growth | Chris Day 53:11

3d ago53:11

53:11

The MSP platform you’re using today? It might not get you where you want to go. In this episode of MSP Insider, I sat down with Chris Day to unpack what’s really broken in the MSP platform space—and where things are actually headed. We talk about: → Why “integration” is still mostly a buzzword → How AI is changing the way we manage data and deliver…

1
Strategies For Selling Your Business 27:09

7d ago27:09

27:09

Overview: Join hosts Amy and James in this episode of the SMB Community Podcast as they delve into the best practices for selling your Managed Service Provider (MSP) business. Learn about the emotional and financial facets of selling an MSP, the importance of having a clear exit strategy, and ensuring a good fit with potential buyers. The hosts als…

1
Inside Syncro XMM: An Introduction to the Company’s Next-Gen IT Management Platform 35:08

8d ago35:08

35:08

Send us a text Special Guest: Rich Dean, Senior Director of Product Management, Syncro Rich talked about his role at Syncro, particularly in the context of the company’s upcoming launch and its strategic shift towards becoming a Microsoft-centric independent software vendor (ISV). Rich also addressed the challenges faced by MSPs, particularly the n…

1
Navigating Growth and Strategic Planning for MSPs 44:54

8d ago44:54

44:54

Overview: In this week's episode of the SMB Community Podcast, hosts James and Amy are back to discuss various aspects of running a successful MSP. They start by diving into the MSP question of the week about creating an org charts for small teams. Both hosts emphasize the importance of delineating responsibilities and using the EOS accountability …

1
AI Compliance for MSPs: The Untapped Potentia 1:06:57

10d ago1:06:57

1:06:57

Is your MSP actually ready for the AI revolution? We unpack why ignoring AI could be the biggest risk to your business as we dive into the hard truths and strategies for leveraging AI and compliance in the MSP industry. Summary: In this episode, we dive deep into how MSPs can navigate the challenges of compliance and the transformative potential of…

1
Why Most MSPs Fail at Compliance and How to Break the Cycle 1:05:29

17d ago1:05:29

1:05:29

Think compliance automation has you covered? You might be walking into a false sense of security. In this episode, I sat down with Tim Golden, founder of Compliance Scorecard, to unpack the real risks of relying too heavily on automation—and what it actually takes to build a scalable, secure compliance program as an MSP. This one’s for MSP leaders …

1
J-SAS: A Walk-Through Cybersecurity Posture Assessment 36:57

20d ago36:57

36:57

Send us a text Ryan Devers, VP Product Strategy of J-SAS, discussed the challenges and opportunities for Managed Service Providers (MSPs) in Canada regarding compliance. He highlighted that many Canadian companies are not prioritizing compliance, presenting a significant opportunity for MSPs to educate their clients. He emphasized the flexibility o…

1
Cybersecurity Defense Ecosystem Episode 1: The MSP Cyber Journey Continues… 42:25

21d ago42:25

42:25

1
Embracing EOS and Navigating Industry Challenges 28:27

22d ago28:27

28:27

Overview: In this episode of the SMB Community Podcast, hosts Amy and James are back! The main topic revolves around the Entrepreneurial Operating System (EOS) and its benefits for small to mid-sized MSPs, particularly those with five or more employees. James shares his expertise and insights into how EOS can improve business structure, accountabil…

1
The VCISO Approach That Transforms MSP Profitability with Jesse Miller 59:20

24d ago59:20

59:20

In episode 15 of MSP Insider, host Jeffrey Newton sits down with Jesse Miller, founder of Power PSA Consulting, for a no-BS conversation about why most MSPs fail at cybersecurity sales. Through candid discussion, Jesse reveals why obsessing over security tech stacks instead of business risk is killing your margins, how his own first security progra…

1
Syncro: The Current State of RMM 21:57

28d ago21:57

21:57

Send us a text Special Guest: Dee Zepf, Chief Product Officer, Syncro In this dicsussion, Dee talked about the evolving landscape of Remote Monitoring and Management (RMM) and its implications for Managed Service Providers (MSPs). She emphasized the critical juncture RMM is at, highlighting how MSPs are adapting their traditional tools to incorpora…

1
Exploring Leadership as a Level 1 Tech 24:32

28d ago24:32

24:32

Overview: In this episode of the SMB Community Podcast, hosts James and Amy are back to discuss a range of topics relevant to IT professionals. They start with a question about leadership for entry-level tech employees, emphasizing that leadership can be demonstrated at any level. The conversation then shifts to cybersecurity, highlighting an insur…

1
Stop Chasing 'Silver Bullet' Tech and Fix Your People Problem” with Damien Stevens 53:39

1M ago53:39

53:39

In episode 14 of MSP Insider, host Jeffrey Newton sits down with Damian Stevens, host of MSP Mindset and founder of Scarcity, for a raw conversation about why most MSPs are getting hiring completely wrong. Through brutally honest discussion, Damian reveals why four-year degree requirements are killing your talent pipeline, how to spot "high traject…

1
AI Tools: Which One Is The Best? 22:54

1M ago22:54

22:54

Overview: In this episode of the SMB Community Podcast, hosts Amy and James discuss a variety of news and trends that affect the MSP community. Key topics include Google's acquisition of cybersecurity firm Wiz for $32 billion, the impact of tariffs on tech prices, and how MSPs can use this information to their advantage. They also delve into Gartne…

1
Syncro: Market Consolidation in the Tech Industry 39:29

1M ago39:29

39:29

Send us a text Special Guest: Michael George, CEO, Syncro In this interview, Michael discussed the industry’s evolution/back and forth of platform vs. point solutions – how and why that has evolved over time and where it’s heading. He talked about the profitability challenges faced by Managed Service Providers (MSPs), which typically range from 10-…

1
Stop Losing Prospects Mid-Pitch: Sales Recovery Tactics with Jonathan Schofield 53:55

1M ago53:55

53:55

In episode 13 of MSP Insider, host Jeffrey Newton sits down with Jonathan Schofield, a no-nonsense sales pro in the IT services space, who tells it like it is about those painful moments when your prospect's eyes glaze over. Jonathan cuts through the BS about why your monologuing is killing deals, how to spot the exact moment you've lost someone, a…

1
Dante Group: Stress and Change in the Workplace 40:22

1M ago40:22

40:22

Send us a text Guests: Likky Lavji and Beata Jirava The conversation focused on the overwhelming challenges individuals face today, including economic pressures, with Likky emphasizing the importance of managing perceptions in a changing environment. Beata shared her personal journey from a communist upbringing to becoming a strategic consultant an…

1
Enhancing Workplace Efficiency with AI: Interview with Zulfiya Forsythe of Omadli Group 24:34

1M ago24:34

24:34

Overview: In this episode of the SMB Community Podcast, host James Kernan from Kernan Consulting interviews Zulfiya Forsythe, CEO and founder of Omadli Group, about the transformative power of AI in the workplace. Forsythe shares her unique journey from accounting to tech, highlighting the development of data analytics and AI solutions that help bu…

1
Why Your MSP Sales Training Is Garbage (And What Really Works) - Robert Gillette 52:29

2M ago52:29

52:29

In this episode of MSP Insider, host Jeffrey Newton sits down with Robert Gillette, founder of MSP Dojo, for a candid conversation about why most MSP sales programs fail and what actually drives results. Through honest discussion, Robert reveals why making hundreds of cold calls isn't enough, how lack of confidence impacts sales meetings "like body…

1
Bugcrowd: Leadership Transitions in Organizations 30:51

2M ago30:51

30:51

Send us a text Guest: Dave Gerry, CEO of Bugcrowd Dave is no stranger to navigating major transitions. After joining Bugcrowd as COO in 2022 and quickly stepping into the CEO role, he led the company through a management shakeup, restructured teams, and spearheaded a strategy that resulted in $102 million in funding—all within 18 months. In this di…

1
Rebranding and Future Growth: An Interview of MJ Shoer of GTIA 23:27

2M ago23:27

23:27

Overview: In this episode of the SMB Community Podcast, James Kernan interviews MJ Shoer of GTIA, formerly known as CompTIA. MJ shares his extensive background in the IT industry, having transitioned from an MSP owner to a key figure at CompTIA and now GTIA. They discuss the reasons behind the rebranding to GTIA and the organization's continued foc…

1
Fix Your Service Leaks Before Turning On The Sales Faucet - Keith Marchiano 45:18

2M ago45:18

45:18

In this episode of MSP Insider, host Jeffrey Newton sits down with Keith Marciano, Senior Executive Coach at Pax8 Academy, for a practical conversation about the operational foundations MSPs need before focusing on sales growth. Through candid discussion, Keith reveals why generating more leads without fixing service delivery creates bigger problem…

1
Strategizing MSP Growth: Windows 10 End of Life 28:52

2M ago28:52

28:52

Overview: In this episode of the SMB Community Podcast, hosts Amy Babinchak and James Kernan dive into how IT professionals can leverage the end-of-life schedules of Microsoft Windows 10 to generate new business. This week, they emphasize the importance of planning and maintaining a regular upgrade schedule for client systems to avoid issues and en…

1
Understanding Exit Strategies and Business Valuation with F12’s Michael Contento 36:33

2M ago36:33

36:33

Send us a text Guest: Michael Contento, Managing Partner at F12, a trusted provider of cyber security and managed IT services for Canada’s essential businesses. The discussion centered on the importance of establishing a robust business framework for entrepreneurs to improve their outcomes and overall satisfaction. As many business owners focus sol…

1
The Painful Truth About Why Most MSPs Can't Sell - Brian Gillette 58:34

2M ago58:34

58:34

In Episode 10 of MSP Insider, host Jeffrey Newton sits down with Brian Gillette, founder of Feel Good MSP and host of the MSP Sales Podcast, for a raw conversation about why most MSPs struggle with sales and the uncomfortable truths about what it takes to grow. Through candid discussion, Brian reveals why technology often creates distance between M…

1
Offshoring vs. Local Hiring: Where to Find Success 33:34

2M ago33:34

33:34

In this Thursday episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss recent events and trends in the IT and business world. Amy details her recent speaking engagement at the M365 Community Days event, highlighting the importance for MSPs to network with internal IT professionals. The hosts dig into the question of whe…

1
Stop Running Your MSP Like Everyone Else: A Marketing Expert's Warning - Kevin Clune 53:38

2M ago53:38

53:38

In Episode 9 of MSP Insider, host Jeffrey Newton sits down with Kevin Clune, founder of MSP Growth Hacks, for an eye-opening discussion about why traditional MSP models are failing to meet modern business needs. Drawing from his experience building and selling his own MSP, Kevin reveals why stepping outside the industry echo chamber might be the ke…

1
Dante Group: Cultivating Soft Skills in the IT Industry 29:49

2M ago29:49

29:49

Send us a text With Likky Lavji and Beata Jirava of Dante Group The discussion focused on the challenges and opportunities within the managed service provider (MSP) sector, particularly in light of external pressures such as tariffs and the ongoing impact of the COVID-19 pandemic. Likky shared his experience of adapting his business during the pand…

1
Maximizing Industry Events: Tips, Trends, and Insider Insights 23:30

2M ago23:30

23:30

Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss effective strategies for making the most out of attending industry events. They highlight the importance of sitting with different people at meals, asking questions during sessions, and breaking the ice in socially awkward situations. The conversation shifts to upco…

1
The Brutal Truth About MSP Marketing (And How to Fix It) - Katie Vreeland 48:11

2M ago48:11

48:11

In Episode 8 of MSP Insider, host Jeffrey Newton sits down with Katie Vreeland, founder of Luminary Creative, for a candid conversation about why most MSPs struggle with marketing and how to actually get started. Drawing from her experience on both sides of the industry, Katie breaks down the common pitfalls and provides actionable steps for MSPs r…

1
2025 Predictions from NinjaOne 19:17

2M ago19:17

19:17

Send us a text Joe Lohmeier is VP Channel Sales of NinjaOne, a company whose automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers Joe provided insights into the Managed Service Provider (MSP) channel community, emphasizing the importance of MSPs i…

1
Wallarm: API Security Breaches and Vulnerabilities 25:10

3M ago25:10

25:10

Send us a text Wallarm, a global leader in API security, recently released its 2025 API ThreatStats Report, revealing that APIs have emerged as the predominant attack surface over the past year, with AI being the biggest driver of API security risks. Tim Erlin, VP of product at Wallarm, highlighted the significant rise in API usage as organizations…

1
Ep. 94 – Automate to Elevate: Barb Talks with George Smith from Rewst 22:10

3M ago22:10

22:10

If you're with an IT provider who is slow to respond, constantly missing deadlines or fixing the same issues over and over again, have you ever stopped and wondered why? Maybe it isn't their workload, it's their workflow. Is their checklist in their head? Are they simply forgetting things? Frank Abagnale – famously portrayed by Leonardo DiCaprio in…

1
Business Valuations: What is My Worth? 41:06

3M ago41:06

41:06

Overview: In this episode of the SMB Community Podcast, hosts Amy Babinchak and James Kernan discuss various topics including the aftermath of the Super Bowl, the trends in mergers and acquisitions, and the effectiveness of Microsoft Action Pack programs. They explore the potential of AI in increasing productivity through a new book, 'AI Productivi…

1
The Most Expensive Thing Killing Your MSP's Growth - Tim Conkle 53:20

3M ago53:20

53:20

In Episode 7 of MSP Insider, host Jeffrey Newton sits down with Tim Conkle, CEO of The 20, for a raw conversation about ego, accountability, and why most MSPs are their own worst enemy. With decades of experience scaling MSPs and building one of the industry's largest peer groups, Tim delivers unfiltered insights about what really holds companies b…

1
Enhancing MSP Success: AI, Customer Retention, and Industry Trends 43:47

3M ago43:47

43:47

Overview: In this episode of the SMB Community Podcast, hosts James Kernan and Amy Babinchak discuss the transformative impact of AI on MSP sales and efficiency, emphasizing AI's potential to double market size and help MSPs manage new applications. Amy announces the start of her new AI class. This episode also delves into recent tech industry news…

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From Ransomware Victim to Industry Leader: An MSP's Journey Through Hell - Robert Cioffi 1:11:17

3M ago1:11:17

1:11:17

In Episode 6 of MSP Insider, host Jeffrey Newton sits down with Robert Cioffi, CTO and Co-founder of Progressive Computing Inc, for a raw conversation about surviving a devastating ransomware attack and its aftermath. As a 32-year industry veteran, Robert shares the brutal reality of what happens when cybersecurity theory meets real-world crisis. T…

1
How Should I Answer My Client Calls? Live vs. Attendant 42:10

3M ago42:10

42:10

Overview: In this episode of the SMB Community Podcast, hosts Amy Babinchak and James Kernan discuss winter weather conditions across the Midwest, then transition into tech news, including rumors of a potential acquisition involving Intel. The conversation shifts to insights on compliance for managed service providers (MSPs), particularly around th…

1
TetraNoodle: Practical AI in Business Operations 18:28

3M ago18:28

18:28

Send us a text Julian and Manuj Aggarwal, Founder of TetraNoodle Technologies, expressed their concerns about the overwhelming amount of AI-related news and the uncertainty it brings, advocating for a practical focus on how AI can enhance business operations. They referenced the recent launch of a Chinese AI app and suggested that Managed Service P…

1
Measuring Metrics That Actually Matter In Your MSP 27:53

3M ago27:53

27:53

In Episode 5 of MSP Insider, host Jeffrey Newton draws from his extensive experience with TruMethods, Service Leadership Index (SLI), SLIQ, and Sea-Level Operations to challenge conventional wisdom about MSP metrics and performance tracking. With 18 years of hands-on experience implementing various methodologies - from TruMethods' Operational Matur…

1
The Last Mile - Human-AI Integration In MSP Delivery 14:35

3M ago14:35

14:35

In this MSP Insider Whiteboard Series, host Jeffrey Newton breaks down a powerful concept from his conversation with David Powell (VP of Sales Strategy at Pax8) about AI integration in MSPs. Learn how to think about "the last mile" - where human expertise meets artificial intelligence in modern service delivery. Key Concepts Covered: • The three-la…

1
Discussion on MSP Evolution and Future Trends with The TSP Advisory 17:02

3M ago17:02

17:02

Send us a text In this discussion, James Davis announced the launch of his advisory firm, TSP Advisory, after leaving Pax8, highlighting his preference for working with small businesses. He discussed his role as a fractional chief strategy officer for technology solution partners in the APAC region, aiming to help organizations translate their foun…

1
MSPs and the Evolving Tech Environment: Reselling Hardware & Software 31:24

3M ago31:24

31:24

In this episode of the SMB Community Podcast, hosts Amy and James discuss the dynamics of reselling computer hardware and software for MSPs, emphasizing the importance of building trust with clients. They highlight recent changes in market leadership among PSA and RMM tools, with Kaseya overtaking ConnectWise. The conversation also covers major dev…

1
Death of the Small MSP: Why 2025 Will Change Everything - Matt Lee 46:38

3M ago46:38

46:38

In Episode 4 of MSP Insider, host Jeffrey Newton sits down with Matt Lee for an unflinching look at the future of managed services and why many MSPs won't survive the coming changes. As an industry veteran and cybersecurity expert, Matt delivers a powerful wake-up call about the critical challenges facing MSPs in 2025 and beyond. This episode tackl…

1
Exploring AI Tools in Marketing and Sales 25:07

4M ago25:07

25:07

In today's episode of the SMB Community Podcast, hosts Amy Babinchik and James Kernan dive into the best AI tools for marketing and sales, including popular choices like ChatGPT and Gong. They discuss the latest news in the IT industry, such as Fred Voccola's abrupt resignation from Kaseya and the rebranding of CompTIA's nonprofit arm. The conversa…

1
2025 Predictions from Bestselling Author Theresa Caragol 28:57

4M ago28:57

28:57

Send us a text Theresa Caragol is Founder and CEO of AchieveUnite, a company whose mission is clear: to empower people and organizations to build thriving partner ecosystems fueled by trust and driven by AI-powered insights. Theresa discussed her extensive experience in channel partnerships and her recent bestselling book: Partnering Success. She o…

1
The VCIO Lie: What MSPs Get Wrong About Strategic Services - Alex Farling 47:51

4M ago47:51

47:51

In Episode 3 of MSP Insider, host Jeffrey Newton sits down with Alex Farling, co-founder of Empath, for an unfiltered conversation about the state of managed services and why most MSPs are getting it wrong. With over 20 years in the industry, including founding and selling both an MSP and Lifecycle Insights to ScalePad, Alex brings a unique perspec…

1
Unlocking the Potential of DMARC: An Interview w/ Mike Anderson 15:13

4M ago15:13

15:13

In this Thursday episode of the SMB Community Podcast, host James Kernan talks with Mike Anderson, Director of Global Channels for EZDMark. They discuss the importance of DMARC (Domain-based Message Authentication, Reporting & Conformance) in improving email deliverability and protecting domains from spoofing. Mike shares his journey from the car b…

1
Canalys Outlook for MSPs in 2025 1:00:09

4M ago1:00:09

1:00:09

Send us a text Julian and Robin Ody, Principal Analyst at Canalys, discussed the importance of building relationships within the channel and the need for effective communication with resellers. Robin also provided a brief history of Canalys, its establishment in the late 90s, and its recent acquisition by Informa. Julian and Robin explored the tran…

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