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Onboarding Therapy

Arrows Podcast Network

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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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The Breakthrough Hiring Show: Recruiting and Talent Acquisition Conversations

James Mackey: Recruiting, Talent Acquisition, Hiring, SaaS, Tech, Startups, growth-stage, RPO, James Mackey, Diversity and Inclusion, HR, Human Resources, business, Retention Strategies, Onboarding Process, Recruitment Metrics, Job Boards, Social Media Re

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Welcome to The Breakthrough Hiring Show! We are on a mission to help leaders make hiring a competitive advantage. Join our host, James Mackey, and guests as they discuss various topics, with episodes ranging from high-level thought leadership to the tactical implementation of process and technology. You will learn how to: - Shift your team’s culture to a talent-first organization. - Develop a step-by-step guide to hiring and empowering top talent. - Leverage data, process, and technology to ...
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Talking #MobileFirst #MobileOnly #Deep Linking and #Mobile Growth. We cover Linking (Deep Links, Deferred Deep Links, Contextual Links), the platforms that support them (iOS, Android, Facebook, Twitter...), and Mobile Growth strategies (onboarding, organic user growth, virality, app store optimization and more...). Answering questions from Twitter #AskAlex @branchmetrics
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Enginears

Enginears

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We created Enginears as a place to share Engineering stories and to aid knowledge sharing and discovery into how companies build their products. Hosted by Ausha. See ausha.co/privacy-policy for more information.
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Happy Customers

Arrows Podcast Network

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Happy Customers is about why making customer successful - and ultimately happy customers is more important than ever before. Over the course of this series we’re going to explore what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.
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John Pyke is America's Sales & Peak Performance Authority. John is an author, co-author with Jack Canfield & Brian Tracy, professional speaker, international award-winning sales executive & expert helping companies achieve record sales revenue. The majority of his client's investments are linked to the achievement of their performance metrics. Learn how one company achieved a sales growth 7 TIMES their industry standard - growing to over $1B in sales. They were also ranked by Sales & Marketi ...
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LTC DON Chat

American Association of Post-Acute Care Nursing (AAPACN)

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The LTC DON Chat is a podcast brought to you by the American Association of Post-Acute Care Nursing (AAPACN). Our experts and guest speakers cover the hottest topics and breaking news in long-term care nurse leadership.
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Welcome to The Adapter’s Advantage: Breakthrough Moments that Lead to Success, the podcast that brings you insider stories of the moments that mattered—turning points on the sometimes rocky road to success. Our guests are leaders in sales, training, enterprise learning, and academia, who share how they’re adapting to the changing world. These interviews are informative, inspirational, and based on real-world experiences to help listeners learn how their organizations can adapt to change. The ...
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In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocketlane, a customer onboarding platform. Sri discusses the origins of Rocketlane, including the community they built before launching the product, and the birth of Rocketlane. They also talk about the importance of collaboration and marketing in the SaaS …
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In this podcast, Amy Stewart, MSN, RN, DNS-MT, QCP-MT, RAC-MT, RAC-MTA, chief nursing officer for AAPACN, and Denise Winzeler, BSN, RN, LNHA, DNS-MT, QCP-MT, director of education and certification strategy for AAPACN, discuss what to do when someone calls the Department of Health on your facility. Additional Resources:Admission Checklist: Seed to …
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If you're keen to share your story, please reach out to us! Guest: https://x.com/UnsettledGreg/ https://www.linkedin.com/in/greg0wilk/ https://apply.workable.com/fuseenergy/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.c…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/randydaal/ https://www.kadena.io/careers/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/company/enginearsio Twitter: https…
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#updateai #customersuccess #saas #business Josh Schachter, Co-Founder & CEO of UpdateAI, sits down with Carly Van Kirk, Head of CS at AngelList. Carly pulls back the curtain on AngelList’s unique approach to supporting emerging and established GPs and shares her journey into this pivotal leadership role amidst rapid company growth and industry tran…
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Georgetown University is redefining entrepreneurial education by building a mission-driven ecosystem where innovation thrives. In this episode, our host, James Mackey, and Ben Zimmerman, Managing Director of Georgetown Entrepreneurship, share Georgetown’s unique approach to fostering an environment that helps startups succeed. From student programs…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/arthurpatora/ https://www.welcometothejungle.com/en/companies/yubo/jobs Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/comp…
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#updateai #customersuccess #saas #business ⁠In this heartfelt and deeply personal episode, hosts Jon Johnson, Kristi Faltorusso, and Josh Schachter step away from their usual customer success conversations to reflect on life’s heavier moments. The trio opens up about recent challenges—celebrating new beginnings, mourning profound losses, and naviga…
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#updateai #customersuccess #saas #business Jon, Kristi, and Josh sit down with Mike Haylon, GM of AI at Asana, for a deep dive into AI’s transformative role in business. The episode kicks off with a nostalgic trip down memory lane, revisiting Josh and Mike’s childhood adventures, before pivoting to Asana’s groundbreaking work with AI Studio. Mike u…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/nad-chishtie/ https://lovable.dev/careers/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/company/enginearsio Twitter: http…
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Jason Heilman, Senior Vice President of Product, Automation, and AI at Bullhorn, and our host James Mackey, offer a masterclass in AI and Automation for recruiting organizations. Drawing from Jason’s experience as co-founder of Herefish (acquired by Bullhorn in 2019), Jason reveals how automation serves as the essential foundation for effective AI …
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#updateai #customersuccess #saas #business Jon Johnson and Josh Schachter sit down with Brett Queener, Managing Director at Bonfire Ventures, to explore the rapidly evolving landscape of software companies in the age of AI. Brett shares his thoughts on the future of SaaS, the importance of speed and innovation, and the critical role of product mark…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/goldbergyoni/ https://www.dynamic.xyz/company#open-positions/ Read the docs: https://docs.dynamic.xyz/ Follow Dynamic: Website: https://dynamic.xyz X: https://x.com/dynamic_xyz LinkedIn: https://www.linkedin.com/company/dynamiclabs/ Join our Slack communi…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/richaud/ https://symphony.com/company/careers/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/company/enginearsio Twitter: …
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#updateai #customersuccess #saas #business In this episode of the Unchurned podcast, we are joined by our dynamic duo of experts, James Sanders (AI Implementation Strategist) and Michelle Carter (Customer Success Innovation Lead). From automated call summaries and sentiment analysis to predictive analytics and personalized customer experiences, Jam…
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In today’s unpredictable economy, businesses must navigate shifting market conditions while maintaining efficiency and resilience. Our host James Mackey and Hugo Malan, President of Kelly Science, Engineering, Technology, and Telecom, explore the power of a mixed labor strategy - a dynamic approach that blends full-time hires with temporary and pro…
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Caitlin Wood, Chief Customer Officer at ZeroFox, joins hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠, and ⁠⁠Josh Schachter⁠⁠. They discuss the intricacies of customer success in the cybersecurity industry, along with her unique insights into the challenges and triumphs of leading a customer success organization—especially in the realm of cybersecuri…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/james-dorado-02214890/ https://www.biltrewards.com/p/careers/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/company/engine…
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Join host James Mackey as he chats with Brad Beach, Founder and CEO of Tailored Management and Jobvious. Brad shares his journey from the early days in staffing to building a cutting-edge platform that’s reshaping contingent labor. They dive into the challenges of traditional hiring models, the power of network-driven recruitment, and how technolog…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/viman-deb/ https://kumo.ai/careers/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/company/enginearsio Twitter: https://x.c…
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#updateai #customersuccess #saas #business Kelly McGuire, Vice President of Customer Success at Everstage, joins hosts Jon Johnson and Josh Schachter (Co-Founder & CEO of UpdateAI). They dive into how Everstage is disrupting the market, driving outcomes for its clients, and empowering a range of roles—from sales operations to account managers. Kell…
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#updateai #customersuccess #saas #business Rimple Patel, Chief Customer Officer at Eightfold.ai, joins host Josh Schachter, Co-Founder & CEO of UpdateAI, as she walks us through her strategic approach to leadership, including evaluating teams, aligning missions, and fostering a customer-first culture. Josh and Rimple also explore the role of AI in …
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In this podcast, Amy Stewart, MSN, RN, DNS-MT, QCP-MT, RAC-MT, RAC-MTA, chief nursing officer for AAPACN, and Lauren Stenson, MSN, RN, CNDLTC, QCP, DNS-CT, curriculum development specialist for AAPACN, discuss how directors of nursing services can advance their leadership skills to help their teams be more resilient to the evolving challenges of he…
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Sean Mallapurkar joins host James Mackey to discuss the pivotal role technology is playing in shaping the future of staffing. Sean shares his remarkable journey from launching Recruit CRM to growing it into a global organization. Sean and James explore how recruitment professionals can benefit from integrating various technological solutions to str…
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#updateai #customersuccess #saas #business Lawrence Waldman, who recently stepped into a new role as Global Head of Client Experience at GLMX, shares insights from his initial hundred days at the company. He opens up about navigating change and scaling operations in a rapidly growing space while also spotlighting his team's strong customer relation…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/romainpechayre/ https://www.pennylane.com/fr/careers/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/company/enginearsio Tw…
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#updateai #customersuccess #saas #business Andrei Negrau, CEO of Siena AI, and Chad Horenfeldt, VP of CS at Siena AI, join Jenny Calvert and Josh Schachter to discuss the intricacies of maintaining brand voice integrity in AI-driven interactions, the company's strategic focus on net dollar retention, and the unique challenges and opportunities of A…
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In this episode of Onboarding Therapy, Kim and Shareil sit down with Em Wingrove, Chief Experience Officer at Aptitude 8, to explore how customer success teams can apply a hospitality mindset to improve retention, build trust, and create effortless customer experiences. Highlights from the Episode: Why Customer Success Needs Hospitality – Em breaks…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/maxim-logvinenko/ https://t.me/maximizing_it Coin Metrics Links: https://coinmetrics.io/careers/ https://www.linkedin.com/company/coinmetrics/ https://x.com/coinmetrics/ https://coinmetrics.substack.com/ https://coinmetrics.io/state-of-the-market/ https:/…
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#updateai #customersuccess #saas #business Join Josh Schachter (Founder & CEO, UpdateAI), Kristi Faltorusso (CCO, ClientSuccess), and Jon Johnson (Principal CSM Enterprise, UserTesting) as they discuss the recent merger between Opexus and Casepoint with Bonnye Hart, Chief Customer Officer. Discover how these twin powers under the Thoma Bravo banner…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/danielleleong/ https://firehydrant.com/careers/ Steel Thread article: https://www.rubick.com/steel-threads/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter Lin…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/dukesam/ https://www.trypavlov.com/company/careers Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/company/enginearsio Twitt…
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James Mackey and Elijah Elkins speak with Siadhal Magos, Co-Founder and CEO of Metaview, about the methods MetaView uses to maximize recruitment potential, including AI-driven candidate rediscovery and strategic compensation alignment. He shares how AI technology enhances hiring efficiency and precision, enabling organizations to make informed deci…
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If you're keen to share your story, please reach out to us! Guest: https://x.com/odysseas_eth/ https://jobs.ashbyhq.com/phylax/ Coinbase 'Nomad Bridge' article: https://www.coinbase.com/en-gb/blog/nomad-bridge-incident-analysis/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin…
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#updateai #customersuccess #saas #business Amy Oilman, SVP of Customer Success at Conversica, joins hosts Jon Johnson, Principal CSM, Key Accounts at UserTesting, and Josh Schachter, Co-Founder & CEO at UpdateAI, to share insights from her experience building and leading customer success teams at industry giants like Google and Salesforce. Drawing …
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Hariharan Kolam, Co-Founder and CEO at Findem joins host James Mackey to discuss how the advancements in AI are reshaping the hiring landscape. He shares how Findem's solutions revolutionize recruitment, moving beyond traditional resumes to create a more efficient talent-sourcing process. Thank you to our sponsor, SecureVision, for making this show…
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Christine Boremeester, Senior Director of Strategy & Enablement at Deltek, joins Kristi Faltorusso, CCO at ClientSuccess, and Josh Schachter, Co-Founder & CEO of UpdateAI, to share invaluable insights into how Deltek continues to innovate and serve its global customer base. Tune in to explore Deltek's ambitious initiatives, including the creation o…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/migueldevega/ https://apply.workable.com/nillion/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/company/enginearsio Twitte…
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Anil Dharni, CEO and Founder of Sense, joins host James Mackey to discuss how AI and automation are transforming the landscape of talent acquisition, streamlining recruitment processes while enhancing candidate engagement. He shares insights about the importance of candidate experience, ethical AI use, and the need for HR leaders to adapt to emergi…
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#updateai #customersuccess #saas #business Host Josh Schachter, Co-founder & CEO of UpdateAI engages in a fascinating conversation with Leah Bauman, the Head of Enterprise Product Alignment at monday.com. Josh and Leah delve into the innovative approach that monday.com takes to align customer feedback with product development, highlighting the impo…
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#updateai #customersuccess #saas #business Hosts ⁠⁠Kristi Faltorusso (CCO, ClientSuccess)⁠⁠, ⁠⁠Jon Johnson(Principal CSM, Key Accounts at UserTesting)⁠⁠ & ⁠⁠Josh Schachter (Co-Founder & CEO, UpdateAI) dive into a dynamic conversation to kick off the new year. Tune in as they share insights on how companies are restructuring compensation models, dis…
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In this podcast, Amy Stewart, MSN, RN, DNS-MT, QCP-MT, RAC-MT, RAC-MTA, chief nursing officer for AAPACN, and Lauren Stenson, MSN, RN, CNDLTC, QCP, DNS-CT, curriculum development specialist for AAPACN, discuss the admission process and ways to ease the resident’s transition into long-term and post-acute care settings.…
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#updateai #customersuccess #saas #business Colin Murphy, SVP & Chief Customer Officer at BMC Software joins Josh Schachter, Co-Founder & CEO at UpdateAI to share insights from his extensive experience in customer success management. Colin & Josh delve into BMC's customer-centric approach to enhance risk mitigation, adoption, and expansion within th…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/lapitsky/ https://auroralabs.dev/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/company/enginearsio Twitter: https://x.com…
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James Mackey and Steve Bartel explore how AI is transforming high-volume hiring. Learn how companies can AI to enhance sourcing, streamline processes, and navigate compliance while balancing innovation with human oversight. Thank you to our sponsor, SecureVision, for making this show possible! Our host James Mackey Follow us: https://www.linkedin.c…
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In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger. Highlights from the Episode: Different Personalities, Different Roles: Explore why certain per…
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If you're keen to share your story, please reach out to us! Guest: https://www.linkedin.com/in/simonhenriksen/ https://mykin.ai/jobs/ Powered by Artifeks! https://www.linkedin.com/company/artifeksrecruitment https://www.artifeks.co.uk https://www.linkedin.com/in/agilerecruiter LinkedIn: https://www.linkedin.com/company/enginearsio Twitter: https://…
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#updateai #customersuccess #saas #business Emily McIlwain, Director of Customer Success at Exo, joins the hosts ⁠⁠Jon Johnson, Principal CSM at User Testing⁠⁠ , and ⁠⁠Josh Schachter, Co-Founder and CEO at UpdateAI, to chat about the art of building scalable processes in a rapidly growing startup. Timestamps 0:00 - Preview 1:36 - Josh is engaged 2:5…
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Roenen Ben-Ami, Co-founder of Justt, joins host James Mackey to discuss the challenges of recruiting globally. He shares his experience of scaling internationally while fostering a cohesive company culture and effectively communicating Justt's value proposition to globally distributed teams. Thank you to our sponsor, SecureVision, for making this s…
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#updateai #customersuccess #saas #business Margaret Wise, Chief Revenue Officer at ActiveProspect joins ⁠⁠Josh Schachter⁠⁠, Co-Founder & CEO at UpdateAI to chat about streamlining pre-sale, and post-sale operations to focus on customer success and revenue growth. Timestamps 0:00 - Preview & Intros 1:36 - Overview of ActiveProspect 5:07 - Margaret’s…
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