Best Reducing Churn Podcasts (2025)

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Ep. 40 - From "too many vacancies" to "fully staffed" - How to recruit more DSPs 18:20

6h ago18:20

18:20

The problem isn't the people. It's the process. Fix your recruiting process and your vacancies will drop. This episode offers 12 simple changes that make a huge difference in improving your hiring funnel. And if you want a blank Hiring Funnel Worksheet to help you in that process, get yours at iddleader.com/funnel. Ready to level up your retention …

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Open or Closed? The Subscription Box Cart Debate 11:59

9h ago11:59

11:59

In this episode of Subscription Box Answers, we're diving deep into one of the biggest decisions every subscription box owner has to make: Should you keep your cart open all the time or use a closed cart launch model? Both can work,but they come with very different pros and cons depending on your niche, your offer, and your traffic strategy. I'll s…

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Customer Success Playbook S3 E67 - Gayle Gorvett - AI Governance Essentials 10:02

10h ago10:02

10:02

Send us a text Ready to navigate the complex world of AI governance without getting lost in legal jargon? This episode delivers a masterclass in building ethical AI frameworks that actually work for your business. Global tech lawyer and fractional general counsel Gayle Gorvett breaks down the essential guardrails every company needs before diving h…

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Customer Success Playbook Podcast S3 E66 - Jake McKee - AI Experience Design 14:41

2d ago14:41

14:41

Send us a text The final episode of this transformative series tackles the ultimate challenge: scaling AI experiences without sacrificing empathy. Jake McKee reveals why most companies approach AI transformation backwards—focusing on tools instead of relationships, replacement instead of enhancement. This customer success playbook episode demonstra…

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Ep. 39 - How to recruit more DSPs and reduce your job vacancies 15:07

7d ago15:07

15:07

If you're at all involved in the hiring process of Direct Support Professionals (or you oversee the people who do), then this episode is for you! Drop your agency's job vacancy rate and stop burning through overtime costs. Leverage the power of behavior science to stop getting ghosted on interviews, to keep your best candidates engaged, and to stop…

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Retention Secrets: How To Keep Subscribers For A Long Time! 19:42

7d ago19:42

19:42

We all know churn is a killer. If your customers keep leaving, you’re building a business on sand. But if you can boost retention? You make more money. You grow faster. And your business becomes way more valuable. In today’s episode, I’m sharing 5 secrets that will immediately help you boost your retention and keep your subscribers around for the l…

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Personal Training Business and Marketing Strategies: Brian Keane & Dr. Patrick Porter: Episode 544 32:25

11d ago32:25

32:25

In this dynamic episode, join Justin JT Tamsett and Brian Keane for a dynamic discussion on the evolving world of personal training, where they share practical marketing, business strategies and coaching insights to help personal trainers and fitness professionals thrive in today’s competitive market. You’ll learn about why your personal branding s…

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Customer Success Playbook Podcast S3 E65 - Jake Mckee - Community VS Data Driven Road Map 18:32

13d ago18:32

18:32

Send us a text What happens when passionate customer feedback clashes with cold, hard data? Jake McKee tackles this age-old product dilemma with wisdom earned from years at Lego and building communities for Fortune 500 brands. This episode of the customer success playbook reveals why treating community building as relationship development—not just …

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Ep. 38 - 3 Secrets to Increase your Staff Retention 16:18

14d ago16:18

16:18

Tired of the revolving door of staff? Consider these three secrets to increase your staff retention--and the quality of services you provide. Ready to level up your retention strategy? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/superv…

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How I Would Launch A Subscription Box In 2025 19:45

14d ago19:45

19:45

In this episode of Subscription Box Answers, I break down exactly how I would launch a subscription box in 2025. It’s all about verifying demand before you waste time or money—so you give your box the best possible chance of success. Whether you're brand new or already running a box and thinking of launching a second one, this episode is a must-lis…

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Ep. 37 - Hired an underperformer: fire them or change them? 13:19

21d ago13:19

13:19

Anyone involved in management knows the painful decision: "Can this underperforming team member be changed or do I need to let them go?" This episode breaks down the behavioral science of why this dynamic often drags on for too long at IDD agencies (and at many other businesses) and how to quickly implement a system that makes it clear when to help…

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How We Reached Our First 1000 Subscribers! 20:12

21d ago20:12

20:12

On today’s episode of Subscription Box Answers, I’m rolling back the clock and breaking down—step by step—exactly how we got our first 1,000 subscribers. The tactics may have evolved over time, but the core message hasn’t changed: If you want your business to hit a big milestone, you might need to forget about being fancy and drag it there kicking …

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Customer Success Playbook S3 E 64 - Jake McKee - AI Voice and AI Adoption 8:38

22d ago8:38

8:38

Send us a text The future of AI isn't just about technology—it's about relationships. Jake McKee, renowned as "the community guy," delivers a paradigm-shifting perspective on AI adoption that goes far beyond features and functionality. Rather than getting caught up in the technical capabilities, McKee advocates for designing the emotional connectio…

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AI and Future-Proofing Your Gym in 2025: Shama Hyder & Dr. Patrick Porter: Episode 543 26:14

25d ago26:14

26:14

Become an FBP Insider! Learn more on Patreon. Our FREE LIVE online events created specifically for fitness business owners, managers, and coaches who want to sharpen their skills and grow their business - Learn More! In this episode of the Fitness Business Podcast, host Justin 'JT' Tamsett is joined by AI and digital marketing expert Shama Hyder an…

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Ep. 36 - Stop staff burnout before it starts 12:35

28d ago12:35

12:35

Too often, mission-driven organizations end up driving their people into burnout. We've all seen it--but how can you burnout-proof your workforce? In this episode, Nate breaks down the behavioral science of burnout and provides three easy next steps to stop it at your organization. Ready to level up your retention strategy? I've got a free playbook…

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This Chicken T-Shirt Subscription Has Hit 1000 Subs (with Jared Latigo) 34:44

28d ago34:44

34:44

On today’s episode of Subscription Box Answers, we are welcoming back Subscription Box Experts member Jared Latigo. Jared is the founder of The Chicken Bawks, a chicken-themed T-shirt subscription. He recently hit 1,000 subscribers, and today’s episode is all about what he did to reach that milestone! I hope you enjoy it. If you have a question you…

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Customer Success Playbook Podcast S3 E63 - AI Revolution in Customer Success: From Chorus to Custom GPTs 11:38

29d ago11:38

11:38

Send us a text AI Friday delivers cutting-edge insights as John Huber reveals how artificial intelligence is transforming customer success operations. The conversation explores practical AI applications that are already delivering results, from conversation intelligence tools like Chorus for team coaching and customer context gathering, to emerging…

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Customer Success Playbook Podcast S3 E62 - John Huber - Who Should Really Own Upsells and Cross-sells? 9:26

1M ago9:26

9:26

Send us a text Wednesday brings the burning question that divides CS and sales teams everywhere: who should own expansion revenue? John Huber tackles this contentious topic with nuanced insights drawn from his experience managing both dedicated CS-led expansion models and hybrid partnership approaches. Rather than offering a one-size-fits-all answe…

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Ep. 35 - The 3-sentence script for any tough employee conversation 13:07

1M ago13:07

13:07

Sweaty palms and a knot in your stomach? Or a raised voice and regrets later? Whatever your 'style' of handling tough conversations with employees, you can benefit from a clear, 3-sentence script that will help guide you through these uncomfortable moments. In this episode, Nate breaks down the science behind tough conversations with employees and …

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The Power Of Doubling Down And Finding Your Niche. 15:43

1M ago15:43

15:43

On this episode of Subscription Box Answers… I’m diving into why niching down is one of the most powerful moves you can make when building your subscription box business. You’ve probably heard the phrase “the riches are in the niches”—and it’s true. Too broad and you’ll struggle with everything from targeting to pricing. But get the niche right… an…

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The Neuroscience of Storytelling for Gym Owners: Danielle Krischik & Dr. Patrick Porter: Episode 542 34:57

1M ago34:57

34:57

Become an FBP Insider! Learn more on Patreon. We’re bringing you a brand-new series of LIVE online events created specifically for fitness business owners, managers, and coaches who want to sharpen their skills and grow their business - Learn More! In this episode of the Fitness Business Podcast, host Justin ‘JT’ Tamsett engages with storytelling e…

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Ep. 34 - Work/life balance for leaders? From pipe dream to reality 15:24

1M ago15:24

15:24

Many human services leaders struggle with finding the right balance between work and the rest of life. It's a demanding, heart-and-soul line of work that lends itself to frequent crises which can happen at all hours. And yet, neglecting to promote (or protect) work/life balance for yourself or your staff is a recipe for burnout... and for perpetuat…

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10 Lessons I’ve Learned from Running a Subscription Box for Over 9 Years 26:15

1M ago26:15

26:15

What I’ve Learned After Nearly 10 Years Running a Subscription Box On today’s episode, I’m sharing 10 lessons I’ve learned from nearly a decade in the subscription box world. From marketing and operations to retention and everything in between — these are the insights that helped me grow a multi-million dollar box. Learn from somebody who’s been do…

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Customer Success Playbook Podcast S3 E61 - John Huber - Blueprint for Strategic Alignment 6:36

1M ago6:36

6:36

Send us a text Summary This episode kicks off a compelling three-part series featuring John Huber, founder of Customer Success Architects, who brings two decades of experience building CS functions across five different SaaS companies. The conversation centers on the fundamental question every growing business faces: how do you launch a customer su…

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Retention Clarity Gap #1 | Subscription Brands: Reduce Churn Without Discounts 33:02

1M ago33:02

33:02

In this deep dive conversation, Mo sits down with George Kapernaros to break down one of the most misunderstood topics in eCommerce: retention. But instead of just talking about email flows or post-purchase tips, George flips the script—arguing that retention starts at acquisition. 👉 Why your offer is the biggest retention lever 👉 How to make custo…

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Customer Success Playbook Podcast S3 E60 - Kristen Nolan - How AI Can Strengthen Client Relationships 9:36

2M ago9:36

9:36

Send us a text The Customer Success Playbook podcast wraps up its enlightening three-part series with Kristen Nolan of Interview Valet by exploring the delicate balance between technology and human connection. In this forward-thinking discussion, Kristen reveals how she leverages AI as a strategic tool while maintaining authentic relationships. Fro…

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Customer Success Playbook Podcast S3 E59 - Kristen Nolan - Get Out There 9:21

2M ago9:21

9:21

Send us a text The Customer Success Playbook podcast delivers a thought-provoking exploration of confidence building in this captivating episode featuring Kristen Nolan of Interview Valet. Hosts Roman Trebon and Kevin Metzger guide a discussion that dives into overcoming self-doubt and imposter syndrome. Kristen shares her personal journey from que…

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How to Build a Media-Driven Brand in 2025! CEOAFTERDARK with John Roman 42:43

2M ago42:43

42:43

In this episode of CEOAFTERDARK, host George Kapernaros sits down with John Roman, the mastermind behind BattlBox, the outdoor subscription brand that became a media machine. John shares how he: Scaled BattlBox into a DTC powerhouse Sold it (at peak market conditions) Built a Netflix show around the brand Created a content engine where 60% of reven…

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Ep. 33 - What Happens When You Invest in Your People? w/ Core Services 41:42

2M ago41:42

41:42

If you've ever wondered about the long-term impact of investing in your staff, Core Services has been innovative and unrelenting in their efforts... And they are getting a huge return on investment! Executive director Nick Filarelli explains why Core Services "bares their soul" on their website, how they dropped to an astoundingly low vacancy rate,…

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Your Summer Doesn't Have to Be a Subscription Box Wasteland 16:01

2M ago16:01

16:01

Summer Slowdown? Not Anymore We all know summer can be a slower season for retail and subscription boxes are included in that But that does not mean you have to accept a dip in sales In today’s episode I cover three simple things you can do right now to keep subscribers coming in and revenue flowing during the summer months Take a listen because th…

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Customer Success Playbook Podcast S3 E58 - Kristen Nolan - Master Your Life with Practical Time Management Tips 6:51

2M ago6:51

6:51

Send us a text In this eye-opening episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger welcome Kristen Nolan, Senior Client Account Manager at Interview Valet. As a military spouse, mother of three, and active community volunteer, Kristen shares her battle-tested strategies for managing a packed schedule. Her numb…

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Customer Success Playbook Podcast S3 E57 - Elizabeth Harrin - AI Friday Special: Elizabeth Harrin's Guide to Smart Project Management Automation 9:03

2M ago9:03

9:03

Send us a text As artificial intelligence promises to revolutionize project management, many professionals feel caught between excitement and overwhelm. In this AI Friday finale of their three-part series, Kevin Metzger and Roman Trebon explore with Elizabeth Harrin how to harness AI's power without losing the human touch. From security concerns to…

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Mastering Fitness Staff Recruitment: Marketing, AI, and Referral Strategies to Build Your Dream Team: Fletcher Wimbush, Dr. Patrick Porter & Mark Harrington Jr: Episode 541 32:43

2M ago32:43

32:43

Become an FBP Insider! Learn more on Patreon. Online Live Event - Learn More! Are you a fitness leader, manager, or gym owner searching for actionable strategies to revolutionize your staff recruitment and retention? This episode of the Fitness Business Podcast, hosted by JT Tamsett, is a must-listen for anyone serious about building a high-perform…

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Customer Success Playbook Podcast S3 E56 - Elizabeth Harrin - Blueprint for Managing Competing Project Demands 9:10

2M ago9:10

9:10

Send us a text When multiple projects collide with competing deadlines, stakeholder management becomes an art form. In this dynamic episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon continue their conversation with Elizabeth Harrin, exploring the intricate dance of aligning diverse stakeholder expectations. From financial ser…

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Ep. 32 - Improve team performance in 15 minutes a day 19:03

2M ago19:03

19:03

What if I told you that a zero-dollar, 15-minute strategy could transform your team? Would you believe me? If your frontline supervisors (or you) are constantly putting out fires, can't get your team to take initiative, or are the last to know when something's going wrong--this episode is for you. In it, Nate will unpack the art and science of a st…

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The Secret to Making Your Subscription Box Stand Out (Product Differentiation) 20:46

2M ago20:46

20:46

In today’s episode of Subscription Box Answers, we’re diving into one of the most crucial topics for subscription box owners — product differentiation. If you think you can just put a random collection of products in a box and send it out… think again. That might have worked back in 2018, but the subscription box market has evolved. To succeed toda…

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Customer Success Playbook Podcast S3 E55 - Elizabeth Harrin - Stop the Burnout 8:42

2M ago8:42

8:42

Send us a text Ever feel like you're juggling flaming torches while riding a unicycle? That's modern project management for you. In this episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Elizabeth Harrin, the mastermind behind the award-winning Rebels Guide to Project Management. With over two decades of experience he…

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Customer Success Playbook Podcast S3 E54 - Katie Smith - How to Use AI in Marketing Without Losing Your Brand Voice 17:23

2M ago17:23

17:23

Send us a text In this final part of the Katie Smith trilogy on the Customer Success Playbook, we enter the brave new world of AI and marketing. Host Kevin Metzger explores the promises and pitfalls of generative tools with Katie, who brings her thoughtful and grounded take on how businesses can embrace automation while fiercely protecting their au…

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E-Commerce and Content Creation Insights! CEOAFTERDARK with Lucy Jeffrey 30:59

2M ago30:59

30:59

E-Commerce & Content Creation Insights | CEOAFTERDARK with Lucy Jeffrey In this episode of CEOAFTERDARK, we sit down with Lucy Jeffrey, founder of Bare Kind, to explore the real stories behind building a purpose-driven e-commerce brand and growing an authentic online presence. From her entrepreneurial beginnings to navigating business with a life p…

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Customer Success Playbook Podcast S3 E53 - Katie Smith - Building the Bridge: Aligning Marketing and Customer Succes 16:47

2M ago16:47

16:47

Send us a text Back for part two with Katie Smith on the Customer Success Playbook, and this time we’re tearing down silos. In this Wednesday edition, host Kevin Metzger guides a conversation focused on how to bring marketing and customer success into harmony. Katie—founder of Wild Path Consulting and fractional CMO—shares a blueprint for unifying …

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Ep. 31 - Why most supervisors struggle (and how to change that) 15:45

2M ago15:45

15:45

When someone gets promoted to supervisor, it's usually because they had great performance, not necessarily because they had great people skills. Sure, if they have been providing direct support, they will be good at that aspect of people skills, but what about providing feedback, addressing concerns, and asking questions to reduce team drama? It's …

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Subscription Box Challenge: Your Road To Recurring Revenue... 8:34

2M ago8:34

8:34

I want to personally invite you to The Subscription Box Challenge – Your Road to Recurring Revenue. This free 4-day challenge kicks off on Monday, May 19th — and it’s designed to help you finally launch your subscription box or grow the one you’ve already started. By the end of the challenge, you’ll know exactly how to launch your box and start get…

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Customer Success Playbook Podcast S3 E52 - Katie Smith - From Stagnation to Strategy 6:36

2M ago6:36

6:36

Send us a text This episode of the Customer Success Playbook podcast is a breath of fresh Livingston, Montana air. Kevin Metzger sits down with Katie Smith, fractional CMO and founder of Wild Path Consulting, to unpack how strategic marketing and proactive customer listening can transform customer relationships and drive sustainable growth. Katie d…

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Leadership, Growth and Real Lessons – Janis Thomas Unfiltered 27:31

2M ago27:31

27:31

In this episode of CEOAFTERDARK, we sit down with the inspiring Janis Thomas, Marketing Director at Look Fabulous Forever, a beauty brand redefining aging. From her unique career path to the mission driving the brand, Janis opens up about authentic customer connection, mastering communication, and turning campaign failures into growth. We dive deep…

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Customer Success Playbook S3 E51 - Joe Di Grande - Understand the Goal 11:42

2M ago11:42

11:42

Send us a text Close out the week with a power-packed episode of the Customer Success Playbook, as Roman Trebon and Kevin Metzger welcome Joe Di Grande for a lively Friday discussion on AI in customer success! Joe shares an honest look at how AI can supercharge your customer success playbook—but only if deployed with clarity and purpose. Learn how …

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Top 10 Fitness Marketing Mistakes and How to Avoid Them: Seran Glanfield, Dr. Patrick Porter & Garry Lewis: Episode 540 43:17

2M ago43:17

43:17

Become a Patreon member! Start here. We’re bringing you a brand-new series of LIVE online events created specifically for fitness business owners, managers, and coaches who want to sharpen their skills and grow their business - Learn More! Is your inconsistent branding costing you clients? Our guest expert Seran Glanfield points out that studio own…

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Reducing Churn Podcasts

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