Best TechBytes Podcasts (2025)

1
The Power of Customer Feedback | Shaping User Experience at ServiceNow 34:03

3d ago34:03

34:03

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often fail…

1
The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

17d ago14:35

14:35

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. …

1
Bridging the Gap - How Accessibility and Usability Work Together 25:12

1M ago25:12

25:12

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. …

1
RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

2M ago16:25

16:25

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer…

1
Understanding Accessibility Compliance with Alaina Beaver 29:17

2M ago29:17

29:17

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. I…

1
Creating Multimedia Content at Scale with AI 15:30

3M ago15:30

15:30

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone …

1
Empathy in Action - Building Accessibility at ServiceNow 29:20

3M ago29:20

29:20

In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibili…

1
The Humanities and Technology 33:14

4M ago33:14

33:14

In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-f…

1
TechByter Worldwide 2024-12-27: Thanks For Your Support. TBWW Signs Off. 2:39

5M ago2:39

2:39

Normally this would be an off week for TechByter Worldwide, two days after Christmas, and five days before the new year begins; so it’s mainly silence, but this is also the end.By Bill Blinn

1
TechByter Worldwide 2024-12-20: Are You Getting The Speed You’re Paying For? Short Circuits. 13:58

5M ago13:58

13:58

Internet service providers promise specific upload and download speeds. In most cases, these promises are stated as speeds “up to” whatever the promise is, which would allow the ISP to say 15Mbps is in the “up to 500Mbps” speed range they promised. That doesn’t happen much these days, but it’s still worth checking occasionally. In Short Circuits: T…

1
Techbytes: 2024 Wrap Up 20:00

5M ago20:00

20:00

In the final episode of our Jack X podcast, Carrie Mahoney, Strategy Director, Candice James, Strategist and Linda Cebecauerova, Creative Technologist, wrap up an incredible year of insightful conversations, break throughs and plenty of unexpected moments surrounding tech and experiences. Together, they look back at 2024, recap some of their favour…

1
TechByter Worldwide 2024-12-13: Beware The Growing Threat Of SMS And RCS Scams. Short Circuits. 18:35

5M ago18:35

18:35

Text messages on our phones are so easy to use and so common that it’s all too easy to forget how useful they are to scammers. Every text message should be treated with suspicion. In Short Circuits: Recently I needed to format a 64GB thumb drive using FAT32, one of the older formatting types. The Windows formatting tool won’t allow it, so maybe you…

1
TechByter Worldwide 2024-12-06: New And Improved For Photographers From Adobe For 2025. Short Circuits. 17:01

5M ago17:01

17:01

Some of Adobe’s improvements in Photoshop and the other photographic applications are little short of magic. Boring and cumbersome tasks can be handled by AI, giving photographers more time for creativity. In Short Circuits: If you’ve ever had your Facebook account stolen by thieves, or know someone who has been a victim, you understand how difficu…

1
TechByter Worldwide 2024-11-29: There is no podcast this week because of the Thanksgiving holiday. 16:23

6M ago16:23

16:23

Because there is no program during Thanksgiving week, here is a link to last week’s podcast.By Bill Blinn

1
TechByter Worldwide 2024-11-22: How To Get Rid Of A Key You Despise. Short Circuits. 16:23

6M ago16:23

16:23

Is there a key on the keyboard that you absolutely despise? Maybe the CapsLock key. Maybe some other key that causes trouble for you when you press it accidentally. There’s an easy and free way to banish keys like this. In Short Circuits: Maybe you wish you could convert a key you don’t use to perform a useful function, maybe even start an app you …

1
Building Trust in AI with ServiceNow's Now Assist Guardian 22:54

6M ago22:54

22:54

In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explore…

1
TechByter Worldwide 2024-11-15: Calling It “God Mode” Is Hyperbole, But It’s Worth Enabling. Short Circuits. 16:54

6M ago16:54

16:54

Windows seemingly has adjustments, settings, configurations, and modifications for just about everything. Despite a decade-long effort to finalize the Settings app, the Control Panel is still needed sometimes and finding the adjustment you’re seeking can be difficult. That’s one reason you might want to enable God Mode. In Short Circuits: One of th…

1
S4, E3: Techbytes: Revisiting Generative AI 34:11

6M ago34:11

34:11

In our latest podcast episode, we are revisiting Generative AI and its evolution within the last year. Carrie Mahoney, Strategy Director and Sebastien Jouhans, Creative Technology Director discuss the integration of Gen AI in the creative world, new and improved tools, and how as an agency in the experiential marketing industry we have adopted new …

1
TechByter Worldwide 2024-11-08: “Always” And “Never” Belong In No Photographer’s Lexicon. Short Circuits. 15:32

6M ago15:32

15:32

Two words make my teeth itch when I hear them, particularly when I hear them from photographers. Someone who claims to be artistic and creative probably should use “always” and “never” rarely, if at all. In Short Circuits: Facebook seems to be the most annoying application on Earth, yet people rarely abandon it. There are ways to make it better, at…

1
TechByter Worldwide 2024-11-01: How To Get A Better Start Menu. Short Circuits. 18:18

7M ago18:18

18:18

No matter how much effort Microsoft expends on the Start Menu, it will never please everyone. The Start Menu does offer a lot of customizations, but if you really want to take control there’s Start 11 from Stardock. In Short Circuits: Updating to the latest version of Windows 24H2 created some significant problems on my primary computer, but the up…

1
TechByter Worldwide 2024-10-25: Free Access To News Sources From Your Library. 20:39

7M ago20:39

20:39

I talk about libraries frequently because they are probably the best value provided for our tax dollars. If you’re looking for access to news media that are often behind a paywall, your local library may be able to help. In Short Circuits: Continuing with the topic of locating reliable, honest, unbiased news sources in the days leading up to this y…

1
Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales 33:40

7M ago33:40

33:40

Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the gro…

1
TechByter Worldwide 2024-10-11: Sidelined By Covid. 0:31

7M ago0:31

0:31

Here’s where I would mention the upcoming topics, but there aren’t any this week. That’s because Phyllis and I both contracted covid after avoiding it entirely for more than four years. I’m better now, but there’s not enough time to finish the program that would have been here. I’ll pick things up again next week.…

1
TechByter Worldwide 2024-10-04: Your Browser’s Fingerprint Is All Over The Internet. Short Circuits. 17:41

8M ago17:41

17:41

Just as people have fingerprints, so do browsers. The fingerprint is what allows the browser to be tracked from site to site. If you find this disturbing, there are ways to fight back. In Short Circuits: If you’ve ever posted something to Facebook and immediately received a like or a friend request from someone you don’t know, it’s probably yet ano…

1
TechByter Worldwide 2024-09-27: Learn About Yourself And Contribute To National Wellbeing. Short Circuits. 18:41

8M ago18:41

18:41

The National Institutes of Health would like to know more about you. Share some information with the All of Us project and you’ll help researchers understand more about disease treatment, control, and prevention. In Short Circuits: With the internet drowning in the proliferation of scams and fraud, staying safe involves treating any message from an…

1
TechByter Worldwide 2024-09-20: VueScan Lets You Forget About Scanner Drivers. Short Circuits. 16:41

8M ago16:41

16:41

Regardless of what software came with your scanner, VueScan will do a better job and you’ll never have to worry about the scanner being orphaned by outdated drivers. In Short Circuits: Library Genesis, a source for downloading millions of books, articles, and academic papers, is controversial to say the least. Let’s consider the pros and cons. • I …

1
TechByter Worldwide 2024-09-13: Are You Using The Best Browser? Short Circuits. 19:26

8M ago19:26

19:26

Is there a “best” browser? Of course there is, but your “best” browser may not be my “best” browser, and my “best” today at noon may not be my “best” browser this afternoon at 3. What’s “best” depends on a lot of variables. In Short Circuits: If paper sticky notes are all over your desk and computer, maybe it’s time to switch to the electronic vers…

1
TechByter Worldwide 2024-09-06: And When I Die .... Short Circuits. 17:38

8M ago17:38

17:38

You’re going to die someday. As a eulogy I once heard put it, “The young may die and the old must.” Dying is as easy as it ever has been but the job for survivors can be difficult if the they have no access to user names and passwords for the services we’ve used to make our lives easier. In Short Circuits: Windows has lots of hidden little keystrok…

1
TechByter Worldwide 2024-08-30: Finding The Right Low-Cost Cellular Plan. Short Circuits. 16:55

9M ago16:55

16:55

If you think sorting out differences between cellular plans is a challenge, try wading through information for the low-cost plans, particularly if the person who will use the plan has some unusual requirements. In Short Circuits: Microsoft has been talking about eliminating the Control Panel for about two decades and yet it remains. It may eventual…

1
TechByter Worldwide 2024-08-23: When Weird Computer Problems Crop Up, Consider A New Account. Short Circuits. 15:15

9M ago15:15

15:15

Sometimes the fastest and most efficient way to diagnose a problem with a computer involves creating a new account. In Short Circuits: When I increased storage on a tablet computer with a 1.5TB MicroSDXC memory card, I was surprised by the 10-year warranty it came with. I shouldn’t have been. • When you’re looking for a new or replacement disk driv…

1
Generative AI at ServiceNow with Mark Hopper 16:34

9M ago16:34

16:34

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…

1
TechByter Worldwide 2024-08-16: Will Canva Destroy Adobe? Short Circuits. 16:30

9M ago16:30

16:30

Canva, especially with its acquisition of Affinity’s Photo, Design, and Publishing apps, is a powerful competitor for graphic design, but don’t expect it to unseat Adobe anytime soon, if ever. In Short Circuits: Artificial intelligence for visual tasks is advancing so fast that any examination of the current state of affairs is nearly pointless, bu…

1
TechByter Worldwide 2024-08-09: When You Can’t Find A Needed File, Summon Agent Ransack. Short Circuits. 16:02

9M ago16:02

16:02

As our computers become repositories for ever increasing numbers of files, sometimes it’s hard to find the one you’re looking for even if you try to keep them organized. The free version of Agent Ransack can save the day. In Short Circuits: Although the risk of being victimized by a SIM-swap scam is small, the damage done by such an attack could be…

1
TechByter Worldwide 2024-08-02: Microsoft And Adobe: Evil Empires? Short Circuits. 18:43

10M ago18:43

18:43

Microsoft and Adobe are gigantic, but are they as evil as some would have us believe? Big doesn’t always mean bad, so let’s take a look. In Short Circuits: What might the prosecution say in making the case that Adobe, Microsoft, or both are evil. I tried to work out what cases might be made.By Bill Blinn

1
TechByter Worldwide 2024-07-26: Spotting Fake Images, Videos, and Information Is Harder Than Ever. Short Circuits. 21:39

10M ago21:39

21:39

Doctored images, deep-fake videos, and disinformation have us surrounded, so now it’s time to identify the ways we can protect ourselves from the lies. In Short Circuits: It’s still easy to spot some manipulated photos or videos, but increasingly we’re going to need artificial intelligence to help us identify the dreck that has been created by arti…

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

10M ago15:12

15:12

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

1
TechByter Worldwide 2024-07-19: Aomei Backupper Pro Provides Comprehensive Backup. Short Circuits. 14:44

10M ago14:44

14:44

Even if you use an online backup service, it probably doesn’t capture the operating system and the Registry. An image backup application is needed if you want to avoid having to reinstall Windows and all applications if the disk drive fails. The free Aomei Backupper application may be sufficient. In Short Circuits: You can have absolute madness on …

1
TechByter Worldwide 2024-07-12: Passkeys Are The Future. Short Circuits. 17:45

10M ago17:45

17:45

No matter how long or complex a password is, it’s useless if a scammer gains access to it. One of the most beneficial aspects of passkeys is that they can be compromised only if the crook gains access to the computer or smart phone where they are stored. In Short Circuits: Microsoft Outlook is facing more competition than it has seen in quite some …

1
TechByter Worldwide 2024-07-05: Faster DNS (May) Mean Faster Internet. Short Circuits. 19:40

11M ago19:40

19:40

The domain name service you use may have an effect on the speed with which web pages load, but there are other reasons to examine the DNS you use now and possibly change it. In Short Circuits: When you’re giving away or selling a computer or disk drive, think about the files that were on the computer. Just deleting them doesn’t really remove the da…

1
TechByter Worldwide 2024-06-28: Artificial Intelligence Versus Real Stupidity. Short Circuits. 18:44

11M ago18:44

18:44

Panicking pundits pummel Photoshop prematurely. If you listen to or read some of what passes for thoughtful reporting, you might be convinced that Adobe is a demon that must be eliminated. I disagree. In Short Circuits: Windows 7 introduced a handy new way to share files with other local users, but HomeGroup wasn’t widely used and it was discontinu…

1
TechByter Worldwide 2024-06-21: Replacing Multiple Hard Drives With One. Short Circuits. 17:15

11M ago17:15

17:15

When I noticed a disk drive problem early one Saturday, I decided it was time to replace an aging cabinet filled with aging disk drives. A significant performance boost was a welcome extra. In Short Circuits: Microsoft would like you not to use cleanup applications such as CCleaner because they might damage the Registry, but now they’re offering a …

1
TechByter Worldwide 2024-06-14: Switching From CrashPlan To Backblaze. Short Circuits. 17:15

11M ago17:15

17:15

Despite having used CrashPlan for the past eight years and still feeling that it is a viable online backup service, I have switched to Backblaze. In Short Circuits: Starting in less that two weeks, Facebook will begin using your public posts, photos, and chatbot iterations to train its AI. • Libraries are among my favorite institutions because of t…

1
TechByter Worldwide 2024-06-07: Artificial Intelligence Is Suddenly Everywhere. Short Circuits. 17:59

11M ago17:59

17:59

This week is all about artificial intelligence, starting with the many ways AI can be used to improve images and sometimes create scenes that do not exist in real life. There are also applications for old and new motion pictures. In Short Circuits: We’ll move on to how AI might soon be used to help applications like Waze and Google Maps evaluate mo…

1
Collaborative Work Management - with Doug Page and Irene Vieth 21:00

12M ago21:00

21:00

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable f…

1
TechByter Worldwide 2024-05-31: Updating Windows To Version 24H2. Short Circuits. 19:15

12M ago19:15

19:15

Many Windows 11 users will be offered an update to Windows 11 version 24H2 between now and the end of the year. As is usual with Windows, the update brings both useful new features and a certain number of annoyances. In Short Circuits: Actions by three states probably kept internet service providers from doing their worst when the FCC eliminated ne…

1
TechByter Worldwide 2024-05-24: Excire Search’s April Update Adds Features Introduced In Excire Foto. Short Circuits. 17:39

12M ago17:39

17:39

An update to Excire Search brings the ability to look for photos using a text description, as introduced in Exicre Foto, to the company’s plug-in for Adobe Lightroom Classic. In Short Circuits: Fake reviews, scam products, and questionable sellers can all be made to look like real bargains. Fakespot by Mozilla helps you sort the truth from the lies…

1
Controlled Friction and AI - wtih Di Le and Hayley Mortin 32:06

12M ago32:06

32:06

On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into th…

1
TechByter Worldwide 2024-05-17: The Road To Secure Privacy: You Can’t Get There From Here. Short Circuits. 16:59

1y ago16:59

16:59

Ensuring that your computer is safe, private, and secure is easy enough, but doing so will make the computer virtually unusable. Let’s consider some options that help without hindering, at least not too much. In Short Circuits: Windows computers use the New Technology File System, which was new in 1993, but it’s not a good choice for devices that m…

1
TechByter Worldwide 2024-05-10: Audacity Adds AI, But Sometimes It Becomes Confused. Short Circuits. 20:59

1y ago20:59

20:59

Some remarkable capabilities have been added to Audacity, but it’s still not a contender to take Audition’s place for audio productions. In Short Circuits: It’s not a good idea to skimp on the devices you use to interact with your computer. One or more properly placed monitors, a mouse that fits comfortably in your hand, and a keyboard that doesn’t…

1
Cloud Cost Management with Abhi Roy - TechBytes 19:16

1y ago19:16

19:16

Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - A…

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