Enhancing User Experiences with Words and AI - with Carol Valdez

ServiceNow TechBytes

#ServiceNow Community TechBytes #ServiceNow Community #Tech #Product Management

14:42

Is your health and wellness podcast optimized for success, or are crucial oversights holding back your potential? I audited a doctor’s podcast recently and was shocked at what I found. This podcast had over 100 episodes—pretty impressive. However, the whole setup of the podcast had some brutal mistakes that I’m sure were holding this doctor back from seeing bigger results. How can optimizing your podcast's website links transform your show's reach? Are you missing out on SEO benefits that could elevate your visibility? Curious about the impact of professional collaboration on your podcast? Don't let simple mistakes hold you back. Tune in to find out how to turn your podcast into a lead-generating powerhouse! Today’s episode includes: How minor mistakes hinder podcast growth and engagement. Why directing podcast episode links on Apple, Spotify, etc to your own website is ideal. Why collaborating with professional teams can elevate your podcast impact and revenue. How maintaining high production standards enhances credibility, especially in the health and wellness space. How omitting crucial subscription links will limit your audience growth. Why owning a proper domain ensures long-term SEO benefits and authority with search engines. How missing social media links in your show notes makes it difficult for listeners to connect with you. Why understanding and avoiding common mistakes ensures maximum ROI from podcasting efforts. Are you pouring your heart into your podcast but still not seeing the growth you deserve? Download our free guide to unlock your podcast’s full potential and expand your impact: https://eastcoaststudio.com/5mistakes Our LinkedIn: https://www.linkedin.com/company/eastcoaststudio/ Our Instagram: https://www.instagram.com/ecpodcaststudio/…

about a year ago 15:12

MP3•Episode home

00:00 Introduction and Host Welcome
00:15 The Role of Writing in UX
01:27 The Importance of Words in UI
02:42 Content Design at ServiceNow
04:18 Challenges in Writing for Interfaces
05:54 Collaborative Content Creation
12:32 AI in Content Design
14:23 Advice for New Writers

Guest - Carol Valdez
Host - Bobby Brill
For more information head over to our documentation site.
Subscribe today!

See omnystudio.com/listener for privacy information.

87 episodes

ServiceNow TechBytes

Enhancing User Experiences with Words and AI - with Carol Valdez

ServiceNow TechBytes

43 subscribers

published about a year ago

MP3•Episode home

Guest - Carol Valdez
Host - Bobby Brill
For more information head over to our documentation site.
Subscribe today!

See omnystudio.com/listener for privacy information.

87 episodes

#ServiceNow Community TechBytes #ServiceNow Community #Tech #Product Management

All episodes

ServiceNow TechBytes

1
The Power of Customer Feedback | Shaping User Experience at ServiceNow 34:03

9 days ago34:03

34:03

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating Now Assist Voice, ensuring it's not just a novelty but a robust tool that supports diverse voices and environments, enhancing productivity and accessibility. Jessie Livingston joins host Bobby Brill to tie it all together, highlighting the importance of user feedback in driving meaningful product enhancements. Don't miss this eye-opening discussion on how ServiceNow is bridging the gap between user experience and product design. To read more about these two stories, check out the blog post from ServiceNow’s EVP and Chief Experience Officer Amy Lokey - https://www.servicenow.com/blogs/2025/customer-feedback-shaping-user-experience To learn more about Product Lab - https://servicenowproductlab.com/ 00:00 Meet the UX Research Team 01:02 Understanding the Voice of the Customer with Jesse Livingston 03:25 Exploring Process Mining with Tricia Wilson 17:57 Voice for Now Assist: Enhancing Accessibility with Molly Bowman 32:29 How to Get Involved with the Product Lab Guests - Jesse Livingston, Tricia Wilson, Molly Bowman Host/Producer - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

23 days ago14:35

14:35

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. Learn how Midjourney and other innovative tools have streamlined their processes, enabling the creation of bespoke, high-caliber visuals in a fraction of the time, all while upholding the brand's essence. From developing cinematic graphics for large screens to infusing product demos with sophistication, the team shares their evolution from internal experiments to pivotal external showcases. Gain an insider's perspective on how they harmonize creative liberty with brand standards and discover how this "game changer" is revolutionizing their content creation approach. Guests - Eduardo Nauiack, The Spark Team - Sr. Staff Communication DesignerDan Durller, The Spark Team - Sr. Staff Communication Designer Host - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Bridging the Gap - How Accessibility and Usability Work Together 25:12

6 weeks ago25:12

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In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. The conversation covers the importance of integrating usability and accessibility, highlights innovative features like dark mode and keyboard shortcuts, and explores the role of AI in transforming and improving accessibility. Tune in to discover how ServiceNow is pioneering to make enterprise platforms more inclusive and user-friendly for everyone. Host - Bobby Brill Guests - Aileen Hackett, Pratik Contractor 00:00 Introduction and Guest Welcome 01:46 Understanding Accessibility and Usability 04:28 Examples of Accessibility Features 06:30 Innovations in Accessibility 11:04 AI and Accessibility18:52 Ethical Considerations in AI 21:31 Final Thoughts and Conclusion See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

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RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

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In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and improving RaptorDB. Guest - Will Johnson, VP of Data Platform Engineering at ServiceNow Host - Bobby Brill 00:00 Introduction 00:19 Background of Will Johnson at ServiceNow 01:16 Overview of RaptorDB 02:16 Types of Databases and HTAP 04:00 RaptorDB in Action 04:33 Customer Use Cases and Benefits 08:11 Technical Challenges and Solutions 10:29 Internal Testing and Customer Rollout 14:32 Future of RaptorDB ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Understanding Accessibility Compliance with Alaina Beaver 29:17

10 weeks ago29:17

29:17

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. It's about making it easier for everyone, including people with disabilities, to use websites. They’ll also explain the importance of designing inclusively for a diverse range of users and how it can benefit your business. Finally, they’ll share insights into the latest advancements, challenges, and opportunities in digital accessibility. This video is a must-watch for any organization that wants to make accessibility a strategic priority and drive positive change in the digital space. Guest - Alaina Beaver Host - Bobby Brill Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Creating Multimedia Content at Scale with AI 15:30

12 weeks ago15:30

15:30

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone and style across their videos. The team also reveals their ambitious goal of producing over 400 pieces of video content this year, including tutorials, product demos, and procedure videos, to better support customers and enhance the overall user experience. Guests - Dana Haines and Macy Douglas Host - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Empathy in Action - Building Accessibility at ServiceNow 29:20

14 weeks ago29:20

29:20

In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibility to customers and the significance of customer engagement. Tony delves into internal accessibility initiatives and the advantages of having an accessibility product team. They both stress the importance of organizations making accessibility a priority, both internally and externally, to ensure an inclusive and accessible experience for all. Guests - Tony Morales and Alaina Beaver Host - Bobby Brill Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Now Insights Podcast: For general information about ServiceNow, visit: http://www.servicenow.com/ See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

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The Humanities and Technology 33:14

16 weeks ago33:14

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ServiceNow TechBytes

1
Building Trust in AI with ServiceNow's Now Assist Guardian 22:54

26 weeks ago22:54

22:54

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ServiceNow TechBytes

1
Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales 33:40

31 weeks ago33:40

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Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry. To view this podcast with audio captions, please watch on YouTube - https://youtu.be/mh8EZejKT4s Check out our YouTube channel for more - https://www.youtube.com/@ServiceNowDocs/featured Also, visit The Accessibility and Gen AI Podcast - https://www.youtube.com/@A11yGenAI Guests - Eamon McErlean - VP and Global Head of Accessibility Tony Morales - Sr. Accessibility Inclusion Manager/Lead Host - Bobby Brill 00:00 Introduction to Accessibility 00:27 Meet Eamon McErlean 01:29 Understanding Accessibility at ServiceNow 02:32 Tony Morales' Journey 04:07 ServiceNow's Accessibility Initiatives 09:55 The Importance of Empathy in Accessibility 26:06 AI and Accessibility: A Game Changer 31:10 Conclusion and Final Thoughts See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Generative AI at ServiceNow with Mark Hopper 16:34

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ServiceNow TechBytes

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

43 weeks ago15:12

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In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valdez highlights the collaborative nature of content design, the balance between human judgment and AI assistance, and the critical role of terminology. Aspiring UX writers will find valuable tips on simplifying complex concepts and working effectively with AI tools to enhance their content design processes. 00:00 Introduction and Host Welcome 00:15 The Role of Writing in UX 01:27 The Importance of Words in UI 02:42 Content Design at ServiceNow 04:18 Challenges in Writing for Interfaces 05:54 Collaborative Content Creation 12:32 AI in Content Design 14:23 Advice for New Writers Guest - Carol Valdez Host - Bobby Brill For more information head over to our documentation site . Subscribe today! Apple Podcasts Google Podcasts Spotify Stitcher TuneIn RSS See omnystudio.com/listener for privacy information.…

ServiceNow TechBytes

1
Collaborative Work Management - with Doug Page and Irene Vieth 21:00

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ServiceNow TechBytes

1
Controlled Friction and AI - wtih Di Le and Hayley Mortin 32:06

1 year ago32:06

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ServiceNow TechBytes

1
Cloud Cost Management with Abhi Roy - TechBytes 19:16

1 year ago19:16