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1 You Are Your Longest Relationship: Artist DaQuane Cherry on Psoriasis, Art, and Self-Care 32:12
Building Trust in AI with ServiceNow's Now Assist Guardian
Manage episode 451076425 series 2318117
In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.
00:00 Introduction to AI Behavior Challenges
00:16 Welcome and Introduction to Louis Philip Morin
00:54 The Importance of Trust in AI
01:29 Understanding Now Assist Guardian
02:04 Challenges in AI User Experience
06:25 Dealing with Offensive and Toxic Content
10:11 Methods for Identifying and Handling Offensive Content
15:29 Cultural Sensitivity and Regional Differences
18:00 User Control and Transparency in AI
20:59 Balancing AI Accuracy and User Trust
21:54 Conclusion and Future Directions
Host - Bobby Brill
Guest - Louis Philip Morin
#servicenow #servicenowdemo #nowassist #nowassistguardian
ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community: https://community.servicenow.com/community ServiceNow
TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455
For general information about ServiceNow, visit: http://www.servicenow.com/
See omnystudio.com/listener for privacy information.
90 episodes
Manage episode 451076425 series 2318117
In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.
00:00 Introduction to AI Behavior Challenges
00:16 Welcome and Introduction to Louis Philip Morin
00:54 The Importance of Trust in AI
01:29 Understanding Now Assist Guardian
02:04 Challenges in AI User Experience
06:25 Dealing with Offensive and Toxic Content
10:11 Methods for Identifying and Handling Offensive Content
15:29 Cultural Sensitivity and Regional Differences
18:00 User Control and Transparency in AI
20:59 Balancing AI Accuracy and User Trust
21:54 Conclusion and Future Directions
Host - Bobby Brill
Guest - Louis Philip Morin
#servicenow #servicenowdemo #nowassist #nowassistguardian
ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community: https://community.servicenow.com/community ServiceNow
TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455
For general information about ServiceNow, visit: http://www.servicenow.com/
See omnystudio.com/listener for privacy information.
90 episodes
All episodes
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1 ServiceNow University and Jayney Howson - Unlocking Talent Transformation 17:38

1 Exploring AI Innovations - Insights from ServiceNow Researchers 25:39

1 InsightBench & AgentPoirot | The Future of Data Analytics & Insights 26:32

1 The Power of Customer Feedback | Shaping User Experience at ServiceNow 34:03

1 The Spark Team's Creative Revolution - Creating Immersive Experiences with Generative AI 14:35

1 Bridging the Gap - How Accessibility and Usability Work Together 25:12

1 RaptorDB - Revolutionizing Data Platforms with Will Johnson 16:25

1 Understanding Accessibility Compliance with Alaina Beaver 29:17

1 Creating Multimedia Content at Scale with AI 15:30

1 Empathy in Action - Building Accessibility at ServiceNow 29:20


1 Building Trust in AI with ServiceNow's Now Assist Guardian 22:54

1 Empathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony Morales 33:40

1 Generative AI at ServiceNow with Mark Hopper 16:34

1 Enhancing User Experiences with Words and AI - with Carol Valdez 15:12

1 Collaborative Work Management - with Doug Page and Irene Vieth 21:00

1 Controlled Friction and AI - wtih Di Le and Hayley Mortin 32:06

1 Cloud Cost Management with Abhi Roy - TechBytes 19:16




1 Life After ChatGPT with Di Le and Hayley Mortin - Episode 68 23:45




1 Episode 64: Bringing your data together with CSDM 15:09




1 Episode 60: Workforce Optimization for ITSM 17:49


1 Episode 58: Predictive Intelligence Workbench 19:39

1 Episode 57: Optimizing concurrent licenses using SAM 19:01









1 Episode 48: Mobile Platform and Mobile Studio 21:22



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