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Let’s face it – Senior's Care is a complex business that provides a much-needed service to residents and families during a tough chapter in their lives. The beginning of this key relationship can be filled with anxiety, stress and worry and yet, there is a better way to bring residents, families and staff together. Staff and leadership of Senior Care Facilities need an incredible amount of support when it comes to managing residents/seniors and their family relationships. This podcast will p ...
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From Fatigue to Connection: A Relational Approach with Denise Brown
31:38
31:38
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31:38
What if supporting caregivers wasn’t about having all the answers… but simply making space to listen? In today's episode, Denise Brown shares a powerful reminder: presence isn’t a soft skill, it’s the foundation for trust, healing, and connection. You’ll hear: Why “compassion fatigue” is often something deeper How a simple phrase like “We know this…
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Building Trust Through Family Councils: A Relational Conversation with Lisa Dawson
26:22
26:22
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26:22
What if family councils could become a bridge instead of a battleground? In this episode of The Relational Approach Podcast, Lisa Dawson shares what it really takes to build trust between care teams and families and how to move from frustration to collaboration. You’ll hear: How trust, not tension, sets the tone for everything else Why curiosity op…
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Residents Who Shape Culture: The Relational Approach with Rose Lamb and Lou Watson
30:22
30:22
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30:22
What if the most powerful voice in the hiring process isn’t the manager but the resident? In today’s episode, Rose Lamb and Lou Watson show us what it looks like when residents aren’t just living in a seniors’ community, they’re shaping it. As a 92-year-young resident at The Village of Taunton Mills, Lou brings wisdom, wit, and a clear voice to the…
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Purposeful Work and Deep Alignment: A Relational Approach with Dr. Katie Keller Wood
33:37
33:37
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What if it’s not about balance at all, but alignment? In this episode of The Relational Approach Podcast, Dr. Katie Keller Wood brings a Montessori-inspired lens to caregiving, offering gentle wisdom on how we can reconnect with our purpose, even in the mundane. You’ll hear: How “alignment” can replace the pressure of work-life balance Why your wor…
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Taming Fear and Building Trust: A Relational Approach with Mindy Spigel
33:33
33:33
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What if the real barrier to connection in seniors’ care isn’t communication, but fear? In today's episode, Mindy Spigel helps us reframe how we respond to families in moments of fear, stress, and uncertainty. Her powerful metaphor of the “snake on your head” will change the way you see emotional reactions in seniors’ care. You’ll hear: Why fear oft…
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Letting Go of Control to Build Trust: A Relational Approach with Joanna Osborne
32:33
32:33
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32:33
What if the key to building trust with families wasn’t about trying to control, but about letting it go? In today's episode I speak with Joanna Osborne, Director of Food Services and Dietitian at Windsor Elms in Nova Scotia. Joanna offers a deeply human perspective on how to support families in ways that create trust, not tension. You’ll hear: Why …
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Branding with Heart: A Relational Marketing Lens for Seniors’ Care
33:50
33:50
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33:50
What if your stories could build the bridge between fear and trust? In this episode of The Relational Approach Podcast, Krista Smith brings her lens as both a digital marketing expert and a family caregiver, showing us how real, relational storytelling can transform how we connect with families and communities. You’ll hear: Why authenticity matters…
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By Deborah Bakti
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The Empathy Exchange: Close the Expectation Gap and Minimize Disappointments in Seniors’ Care
34:50
34:50
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In today’s solo episode, you’ll be getting a masterclass in how to better navigate and manage expectations, from both the perspective of staff and families in seniors’ care. I’ll break down the formula of Disappointment = Expectations – Reality (from Chip Conley, Emotional Equations book) and how we can reframe “unrealistic expectations” into a per…
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The Empathy Exchange: The Power of Practical Presence with Trish Tutton
41:15
41:15
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41:15
Let’s face it, stress and overwhelm can be a daily occurrence which interrupts how we are showing up and impacting others. This can then contribute to the frustration and friction between staff and families in seniors’ care. As much as stress is a reality, having negative reactions and ruminations is optional. This is one of many things I took away…
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The Empathy Exchange: Adopting a Palliative Approach with Dr. Sammy Winemaker
43:52
43:52
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In today’s episode, we talk about The P Word, a topic we don’t typically like to even think about, never mind plan for. My guest, Dr. Sammy Winemaker shares her experience, knowledge and insights with her compassionate, approachable and pragmatic style, which has been likened to as a Mr. Rogers kind of approach to care. Let’s face it, death is a re…
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The Empathy Exchange: Embracing Families and their Stories: A Collaborative Approach to Emotional Support at peopleCare Communities
40:41
40:41
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In this week’s episode, join us for an insightful and heartfelt episode with Kristen Leal, Director of Programs at peopleCare Delhi LTC and Anita Friesen, whose mom is a resident and has been living at peopleCare Delhi LTC since October of 2022. This conversation was so heartwarming, and you can feel the care and respect Kristen and Anita have as p…
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The Empathy Exchange: Co-designing Care and Building Trust with Families and Staff with Jennifer Cornell
41:13
41:13
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In this week’s episode, join us for a conversation with Jennifer Cornell, Director of Long-Term Care and Seniors Services with the County of Grey. We delve into Jennifer's journey of transforming care communities, focusing on quality care initiatives, team development, and resident-centered approaches. With a fiery passion for improving the lives o…
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The Empathy Exchange: Rising above and Making Others More with Fraser Wilson
44:28
44:28
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In this conversation with Fraser Wilson, he shares an inspiring and doable roadmap to building community connections, based on his newly released book Achievable: A Simple and Proven Way to Create a Culture of Possibility and Potential. You’ll hear practical ways Fraser led a team of seniors’ care homes to “Rise Above the Regs” and create a culture…
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The Empathy Exchange: The Power of Partnership with Family Councils Ontario
40:30
40:30
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40:30
In this episode, I chat with Sam Peck and Liane Pelissier from Family Councils Ontario (FCO) You’ll hear how they define the role of a family council within long term, care, as well as some misconceptions about the role of family councils, from both the home and family perspective. You’ll also hear how FCO is focused on helping homes rebuild the tr…
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The Empathy Exchange: Navigating the Senior Care Maze: Hard Lessons, Insights, and Tips from a Resilient Family Member
36:39
36:39
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In this episode I chat with Sandra Boyd about her experience navigating Retirement and Assisted Living with her parents and in-laws. We dive into the ups and downs of her family’s journey, with Sandra bringing in both personal and business perspectives. Sandra shares practical insights based on her experience. She talks about what went well, what c…
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The Empathy Exchange: Are your narratives creating friction between staff and families?
36:44
36:44
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36:44
One of the contributors to friction between families and staff in seniors’ care are the narratives (aka limiting beliefs, assumptions, and stories) that both bring to the relationship. In today’s episode, I spill the beans on these narratives that I’ve heard from both families and care team members, how they can create the problems we’d most like t…
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The Empathy Exchange: Navigating Grief, Burnout and Trauma in Seniors’ Care with Edy Nathan
38:43
38:43
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38:43
In this episode of "The Empathy Exchange," host Deborah Bakti engages in a profound conversation with Edy Nathan, author of "It's Grief: The Dance of Self Discovery through Trauma and Loss." Drawing on their experiences of supporting senior care staff and families through grief, burnout, and trauma, Deborah and Edy explore the intricate dynamics of…
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The Empathy Exchange: Bridging Gaps in Admission Anxiety: A Family and Staff Perspective
28:49
28:49
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In this episode of The Empathy Exchange, we delve into the emotional tapestry of the admission process. Mary’s story becomes a lens through which we explore shared family and staff experiences. Unveiling three impactful gaps - knowledge, emotion and identity - I guide you through key insights. The knowledge gap reveals misconceptions families often…
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The Empathy Exchange: Empathy Exchange in Action
23:00
23:00
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Welcome to the first episode of The Empathy Exchange. In this episode, I open up about my own experience working in seniors’ care and becoming a residents’ family member three times, with my dad, husband and mom, and how those journeys inspired me to shift out of my decades-long corporate career to a mission-driven focus to help strengthen the staf…
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This podcast is specifically crafted for seniors care leaders, staff, and the families of residents, who share the common goal of the best possible care for their loved one who is now a member of a seniors care community. It's about the ever-important, but often tumultuous relationship between seniors care staff and management, and the families of …
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