Best John DiJulius Podcasts (2025)

1
Making Price Irrelevant with John DiJulius 45:51

15d ago45:51

45:51

Jeremy Pound sits down with customer experience expert John DiJulius to reveal the power of transforming transactions into unforgettable interactions. John shares why most businesses are stuck in a "customer service recession" and how companies that create meaningful experiences make price irrelevant. Learn practical, low-cost strategies to build l…

1
What Happens After You Hit 300 Reviews? 50:14

16h ago50:14

50:14

In this episode, Jeremy sits down with Travis and Brandon to uncover the real reason most property management companies struggle to grow—it’s not a lack of leads. They dive into the costly gap between marketing and sales, and reveal how a simple focus on Google reviews can change everything: Reviews aren’t as difficult as you think The life-changin…

1
204: Secret Service - The Power of Personalizing Service, Part 1 22:49

1d ago22:49

22:49

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of customer experience, particularly in the context of the Customer Experience Executive Academy. They explore how businesses can navigate economic uncertainty by focusing on enhancing customer experiences. John shares insigh…

1
Daniel Wakefield: The Accelerate Equation for Creative Entrepreneurs 43:00

2d ago43:00

43:00

Full Episode Page: Daniel Wakefield: The Accelerate Equation for Creative Entrepreneurs From a sixty‑dollar first month to a six‑figure creative business inside a year, Daniel unpacks the frameworks that fueled his meteoric rise. Host Nick Berry digs into the Accelerate Equation, the Hype Tornado, and the mindset shifts that turn followers into sup…

1
How Successful CEOs Lead Through the Messy Middle and Scale Stronger with Matt Dunie 39:15

3d ago39:15

39:15

Guest: Matt Dunie, a coach at CEO Coaching International. Matt has founded or co-founded four companies and served as CEO or President five times across the information services and SaaS sectors. He's led businesses ranging from startups to enterprises approaching $400 million in revenue, and he's executed more than 20 acquisitions and exits. Quic…

1
203: Why Customers Are Revolting 21:31

8d ago21:31

21:31

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the recent trend of companies filing for bankruptcy, particularly those known for poor customer service. They explore the concept of the experience gap, where customers feel they are paying more for less, leading to a revolt against compani…

1
Austin Peterson: How to Build a Transferable Business That Runs Without You 47:27

9d ago47:27

47:27

Full Episode Page: How to Build a Transferable Business That Runs Without You Austin Peterson is a Comprehensive Financial Planner and Co-Founder of Backbone Planning Partners. In this episode, he shows owners how to build a truly transferable business that can outlive you, fund your lifestyle, and still fetch a premium price when you’re ready to s…

1
202: Trust Matters More Than Ever 35:08

15d ago35:08

35:08

Summary In this conversation, Dr. David Horsager, a leading authority on trust, discusses the critical role of trust in leadership and business. He emphasizes that trust is not just a soft skill but a fundamental component that affects the bottom line. The discussion covers the historical context of trust, the shift towards personal trust in the di…

1
How Joanne Starkman Built a Profitable, Purpose-Driven Company Without Compromising Values 37:29

17d ago37:29

37:29

Guest: Joanne Starkman, the co-founder of Innersense Organic Beauty, a clean hair care brand that she launched with her husband Greg. Overview: All successful CEOs pour their hearts into their businesses. But a company that truly lives and breathes your mission can be as BIG as it is rewarding and impactful. On today's show, Joanne Starkman discuss…

1
2025 Broker Owner Live Recap 38:17

22d ago38:17

38:17

Jeremy and Jen of RentScale share highlights from visiting Colorado Springs, along with insightful interviews with attendees discussing their conference takeaways. Original Air Date: April 24, 2025 Presented by: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RentScale⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Host and Founder: Jeremy Pound of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠…

1
201: Navigating Uncertainty: Leadership Strategies for Tough Times 26:48

22d ago26:48

26:48

Summary In this conversation, John DiJulius discusses strategies for leaders to navigate staff uncertainty during economic downturns. He emphasizes the importance of over-communication, transparency, and fostering a positive work environment to maintain morale and team camaraderie. The discussion also highlights the need for leaders to focus on emp…

1
Nick Nanton: Learning to do Business to Earn the Right to Be Creative 47:43

23d ago47:43

47:43

Full Episode Page: Nick Nanton: Learning to do Business to Earn the Right to Be Creative Nick Nanton is an entrepreneur and a 22-time Emmy Award-winning director and producer known for telling powerful human stories across entertainment, business, and personal development. Nick shares how mastering business leadership allowed him to build a creativ…

1
Making Sense of Today’s Housing Market: Insider Data, Investor Trends & What’s Next 1:02:20

29d ago1:02:20

1:02:20

What’s really going on in today’s housing market? In this episode, Jeremy sits down with Lance Lambert, founder of ResiClub and former real estate editor at Fortune, to break down the most important data trends shaping real estate in 2025. From rising inventory and affordability crunches to investor behavior and market recalibration, this conversat…

1
200: Indicators of Failing Customer Service: Navigating Customer Service Challenges in a Weak Economy 36:22

29d ago36:22

36:22

In this episode, Denise Thompson and John DiJulius celebrate the 200th episode of the Customer Service Revolution podcast. They discuss the importance of customer service, especially in a weak economy, and how companies that neglect customer experience often face dire consequences. John emphasizes the need for a Return on Experience (ROX) dashboard…

1
Life After the Exit: Rick Stern on Selling His $180M Company and Building His Next Startup Smarter 37:44

1M ago37:44

37:44

Guest: Rick Stern, the CEO and founder of Stern Recruiting. Rick is also the former founder and CEO of Nitel, which is a telecom company that he bootstrapped from zero to $180 million in revenue over two decades before he exited through a private equity transaction. Overview: Now what? That's the question high-performing CEOs ask themselves after …

1
199: Creating a Zero-Risk Customer Experience 27:14

1M ago27:14

27:14

summary In this episode, Denise Thompson and John DiJulius discuss the importance of creating a zero-risk environment in customer service. They share personal experiences and examples from companies like Warby Parker and Amazon, emphasizing the need for businesses to anticipate service failures and empower employees to resolve issues effectively. T…

1
Bradley Hamner: How to Go From Rainmaker to Architect of Your Business 57:09

1M ago57:09

57:09

Full Episode Page: Bradley Hamner: How to Go From Rainmaker to Architect of Your Business What if the business operating system you're building is the very thing holding you back? In this episode of The Business Owner’s Journey, Nick Berry is joined by Bradley Hamner, founder of BlueprintOS and host of the Above the Business podcast. Bradley works …

1
198: The Value of Outspoken Employees 34:34

1M ago34:34

34:34

summary In this episode of the Customer Service Revolution Podcast, John DiJulius discusses the critical role of employee feedback in shaping company culture and improving customer experience. He emphasizes the importance of encouraging outspoken employees, differentiating between divine discontent and negative attitudes, and the necessity of effec…

1
Nick Berry: Multiple Exits and Using Equity-for-Advisory Partnerships to Build a HoldCo 52:28

1M ago52:28

52:28

Full Episode Page: Nick Berry: Multiple Exits and Using Equity-for-Advisory Partnerships to Build a HoldCo In a unique role-reversal, Interview Connections founder Jessica Rhodes steps in as guest host to interview Nick Berry—entrepreneur, advisor, and founder of Redesigned.Business—about his own business owner’s journey. Nick opens up about buildi…

1
How Accurate Weather Forecasting Drives Profits AND Saves Lives with AccuWeather's Dr. Joel Myers 37:55

1M ago37:55

37:55

Guest: Dr. Joel Myers, the Founder and Executive Chairman of AccuWeather. Dr. Myers is considered the father of modern commercial meteorology. Overview: CEOs often feel like they're making "life and death" business decisions. But, as we saw during the pandemic, when the safety of your customers and employees is at stake, CEOs need reliable data th…

1
197: Structuring Your Presentations for Maximum Impact 42:32

2M ago42:32

42:32

Summary: In this episode of the Customer Service Revolution Podcast, John DiJulius shares insights on the art of engaging presentations, emphasizing the importance of icebreakers, audience connection, and storytelling. He discusses the structure of effective presentations, customization for different audiences, and practical advice for aspiring spe…

1
Jessica Rhodes: How and Why Businesses Should Be Leveraging Podcasts to Cut Through the Noise 38:55

2M ago38:55

38:55

Link to Full Episode: Jessica Rhodes: How and Why Businesses Should Be Leveraging Podcasts to Cut Through the Noise In this episode of The Business Owner’s Journey, Nick Berry speaks with Jessica Rhodes, founder of Interview Connections, the world’s first podcast booking agency. Jessica has booked over 30,000 podcast interviews, helping entrepreneu…

1
196: Navigating Price vs. Quality in Service 32:24

2M ago32:24

32:24

In this episode of the Customer Service Revolution podcast, John DiJulius and Denise Thompson explore the critical aspects of customer experience, emphasizing the importance of value over price, the role of personalization, and the need for businesses to create a culture of service excellence. They discuss various case studies, including airlines a…

1
Chase Murdock: Growing a HoldCo and Attracting and Retaining Great Leaders 55:54

2M ago55:54

55:54

Full Episode Page: Chase Murdock: Growing a HoldCo and Attracting and Retaining Great Leaders Nick Berry interviews Chase Murdock, CEO of Decada Group, on building a diversified holding company. Chase shares his approach to acquisitions, how he makes three bets on every deal, and the challenge of identifying great operators. He also discusses Durab…

1
Mastering the Art of Storytelling to Elevate Your Leadership and Drive Business Growth with Don Yaeger 42:31

2M ago42:31

42:31

Guest: Don Yaeger, a Hall of Fame keynote speaker, a business leadership coach, and a 12-time New York Times best-selling author. Don is the host of the highly rated Corporate Competitor Podcast and National Geographic's Storyteller in Residence. He's also a longtime associate editor for Sports Illustrated and one of America's premier thought lead…

1
Episode 180 - One Last Booking. The Last Episode of Sarah and T 18:41

2M ago18:41

18:41

Send us a text This is a bittersweet episode as your two faithful vacation rental podcasters call it a career for their podcast. This is the final edition of The Vacation Rental Manager's Podcast with Sarah and T. Episode 180 concludes the journey for this medium but Sarah and T have things in store. Listen to them talk about the highlights of 8 ye…

1
Fee Maxing Exposed: What They Don’t Tell You 42:02

2M ago42:02

42:02

Todd Ortscheid, a property management expert and a leader in the fee maxing space, shares insights on how maximizing fees isn’t just about increasing revenue—it’s about delivering more value to clients while strengthening the financial health of your business. We dive into the key takeaways from his Fee Maxing Course and explore how property manage…

1
195: The Key to Successful Multi-Location Management 26:26

2M ago26:26

26:26

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the importance of creating consistency in customer service across multiple locations. They explore the challenges businesses face when scaling, the six components of customer experience, and the significance of proof of concept in training.…

1
Anne McGinty: Entrepreneurship, Financial Freedom, and How to Grow My Small Business Podcast 57:44

2M ago57:44

57:44

Full Episode Page: Anne McGinty: Entrepreneurship, Financial Freedom, and How to Grow My Small Business Podcast Summary: How do you grow a business, achieve financial freedom, and still follow your passion? Anne McGinty, host of How I Built My Small Business, shares her journey from launching multiple businesses - including two successful exits - t…

1
194: Current CX and EX Happenings 18:07

2M ago18:07

18:07

Podcast Summary: In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical aspects of customer experience and employee engagement. He emphasizes the importance of maintaining a positive employee mindset, the challenges faced by the younger workforce, and the significance of service aptitude in delivering excep…

1
Season 2 of The Business Owner's Journey: The Need for Speed 5:18

2M ago5:18

5:18

Full episode page: Season 2 of The Business Owner's Journey: The Need for Speed Episode Summary: Nick Berry kicks off Season 2 of The Business Owner’s Journey with a preview episode with a short lesson on business growth and the power of speed in entrepreneurship. Nick previews this season’s lineup of top-tier guests - entrepreneurs, experts, and b…

1
The CEO’s Guide to Winning Over Boards, Investors, and Teams with Chris Braun 42:44

2M ago42:44

42:44

Guest: Chris Braun a coach at CEO Coaching International. Chris is a YPO member who has served as a CEO for 24 years across a diverse range of industries, including franchising, medical devices, power generation, SAS, and specialty plastics. He's also led multiple companies through successful exits and private equity transactions. Quick Background:…

1
Turning Sales into Play: How Fun Fuels Business Development Success 27:06

3M ago27:06

27:06

Sales doesn’t have to be a grind—when you infuse fun into your business development process, it not only makes the job more enjoyable but also drives better results. In this episode, Reece is joined by two top-performing BDMs from our ScaleClub community who have mastered the art of making outbound prospecting engaging and effective. We’ll dive int…

1
193: John's Journey Part 2 42:35

3M ago42:35

42:35

Podcast Summary: In this episode, Denise Thompson and John DiJulius discuss the evolution of customer service and leadership. They explore the importance of developing future leaders, the challenges of maintaining a consistent customer experience, and the need for empathy and people skills in today's workforce. John shares insights from his journey…

1
4 Characteristics that Separate Good CEOs from Great CEOs with Smith Holland 42:38

3M ago42:38

42:38

Guest: Smith Holland, a coach at CEO Coaching International. Smith served as President & CEO of three businesses, including Crayola, Hallmark Global, and Hallmark Canada, with revenues ranging from $125 million to $2 billion. Quick Background: No "good" company makes the leap to "great" without exceptional leadership. Where good CEOs just keep the …

1
192: John's Journey 37:35

3M ago37:35

37:35

Summary: In this episode, Denise and John discuss John's journey from being an employee at UPS to becoming a successful entrepreneur in the beauty industry. They explore the challenges faced in starting a salon, the importance of customer service, and how John's experiences led him to become a sought-after speaker and consultant. The conversation h…

1
AI Integration for CEOs: Avoid the Hype and Build a Real Competitive Edge with Brian Mergelas 30:18

3M ago30:18

30:18

Guest: Brian Mergelas, a coach at CEO Coaching International. Brian is an accomplished leader with over 25 years of experience in driving growth, innovation, and operational excellence for global technology companies and startups. Quick Background: As AI usage becomes more and more mainstream, companies that didn't have the foresight to include an…

1
NARPM Broker Owner 2025 Preview 50:49

3M ago50:49

50:49

Gail Phillips joins Jeremy to share the plans for this year's highly anticipated Broker Owner conference and trade show in Colorado Springs next month. Original Air Date: February 13, 2025 Presented by: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RentScale⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Host and Founder: Jeremy Pound of ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RentScale⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠…

1
191: The Hats We Wear 43:18

3M ago43:18

43:18

This week, John sits down with his managing partner, Denise Thompson, to discuss her evolution at The DiJulius Group, and what advice she has those who work alongside entrepreneurs.By John DiJulius

1
How to Sell Your Business for Top Dollar: 4 Key Insights from CEO Coach Jeff Tennyson 37:33

3M ago37:33

37:33

Guest: Jeff Tennyson, a Coach and Partner at CEO Coaching International and the former CEO of Lima One Capital, one of the country’s leading lenders to real estate investors. Jeff is also a former coaching client of CEO Coaching International. Quick Background: Every entrepreneur dreams of a BIG exit. But having a dream isn't the same as having a p…

1
190: How to Roll Out Content to Your Teams 1:12:32

3M ago1:12:32

1:12:32

In this episode, we focus on rolling new content out to staff, and our guest is Brenda Larson is the Manager of Learning and Organizational Development for The Community Blood Center. The Community Blood Center is a blood donation center based in Appleton, WI, serving over 40 hospitals and holding over 100 blood drives monthly. With over 200 employ…

1
Exclusive: Announcing a Brand New Opportunity for PMs 42:23

4M ago42:23

42:23

Something 𝗕𝗜𝗚 is coming to the property management industry... and it’s unlike anything you’ve seen before. For the first time ever, we’re unveiling a game-changing announcement that will set a new standard for what’s possible in property management. Original Air Date: January 30, 2025 Presented by: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RentScale⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠…

1
189: How to Build Your Personal Brand 47:46

4M ago47:46

47:46

How to build your Personal Brand Chief Revolution Officer, John DiJulius sits down with Rory Vaden, who is the New York Times bestselling author of Take the Stairs. His insights have been featured in the Wall Street Journal, Forbes, CNN, Entrepreneur, Inc, on Fox News national television and in several other major media outlets. As a world-renowned…

1
187: Service Recovery 37:29

4M ago37:29

37:29

This week's guest host is Dave Murray. The DiJulius Group’s Vice President of Consulting and co-author of The Employee Experience Revolution, Dave is a master at helping companies create real change that sticks. He excels at communication and easily bridges the gap between your corporate leaders and front-line team members. His passion for building…

1
Make BIG Happen Summit Flashback: 4 Ways to Deliver World-Class Customer Service from John DiJulius 1:06:10

4M ago1:06:10

1:06:10

Are you ready to achieve the unimaginable this year? Then register now for the 2025 Make BIG Happen Summit, April 24-27 at the Fontainebleau Miami Beach Hotel. This year, in addition to our usual lineup of world-class speakers and social events, we’re excited to unveil our exclusive “MBH” program—a full MBA experience distilled into one intensive d…

1
The Property Management Systems Workshop Preview 38:05

4M ago38:05

38:05

Wolfgang Croskey joins Jen and Jeremy to walk us through what to expect next week in Vegas at the PM Systems Conference in Las Vegas. The organizers have some key new technology and systems to focus on to grow your property management business in 2025. Original Air Date: January 16, 2025 Presented by: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RentScale⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠…

1
185: Getting Sh*t Done 37:47

4M ago37:47

37:47

The DiJulius Group Chief Revolution Officer John DiJulius talks with Leslie Shreve Founder and CEO Productive Day® Workload Management and Productivity Expert, Creator of Taskology® The Science of Getting Things Done. Leslie shows executives how to increase efficiency and productivity by up to 300% in as little as 4 weeks, gain 1-2 hours back in th…

1
Season 1: Reflection and What's Ahead 20:14

4M ago20:14

20:14

Full Episode Page: Season 1: Reflection and What's Ahead Episode Summary: In this special episode wrapping up Season 1 of The Business Owner’s Journey, host Nick Berry reflects on the lessons learned and what’s to come in Season 2. Nick explores the mental aspects of business, how podcasting can accelerate personal and professional growth, and his …

1
Chris Stakich on How Joining a Business Forum Can Help CEOS Learn, Connect, and Make BIG Happen in 2025 30:31

4M ago30:31

30:31

Guest: Chris Stakich, Chief Community Officer at CEO Coaching International. Chris oversees our business forums, in-person events, and communication hubs. Prior to joining the team, Chris was the Chief Experience Officer at YPO where he oversaw 500+ global events, 6,500+ forums, all strategic partnerships, and the member learning strategy. Quick Ba…

1
Three Things Every Property Manager Should be Focusing On to Build Their Wealth 59:34

4M ago59:34

59:34

Discover the game-changing insights Jeremy and Jen gained at the Acquisition.com Scaling Workshop hosted by the incredible Alex and Leila Hormozi—strategies every one of us should be laser-focused on to scale and succeed! Original Air Date: January 2, 2025 Presented by: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠RentScale⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Host and Founder: J…

Podcasts Worth a Listen

John DiJulius Podcasts

Podcasts Worth a Listen

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